Travelers Review

Travelers auto insurance makes it easy to purchase and manage your policy online, and their strong claims management tools will help you get back to normal quickly following an accident.

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The Good

Good selection of vehicle discounts

Travelers auto insurance has a nice variety of discounts available to people who have certain security features installed on their car, like an anti-theft device or anti-lock brakes. If your car already comes with one or more of these features in place, you could save money without any effort on your part. In addition, Travelers also offers a pretty sizeable discount for hybrid vehicles. Owning one of these will not only help you save money on gas, but will also earn you 10% off your Travelers car insurance.

GAP insurance coverage

In addition to the standard collision and comprehensive vehicle coverage, Travelers auto insurance also provides GAP coverage, which is an extremely nice thing to have on your side if your car gets totaled in an accident. This type of coverage pays the difference between the value of your car and the balance remaining on your loan, so that you are not stuck paying a loan for a car that you no longer have. Not every auto insurance company offers GAP coverage to their customers, so if you are interested in it, Travelers auto insurance is a good choice.

Excellent claims management

Travelers operates a claims center that is available 24/7, so whenever you have an accident, you can get the claims process started immediately. Contact an agent in person or call the claims center to get the ball rolling. You can also file a claim online or through your Travelers mobile app. Travelers doesn’t impose any restrictions about where you can take your car to get it repaired, and they even offer you a list of recommendations if you’re not sure where to go. Tools like these will be extremely helpful in getting your car back up and running in no time.

Easily create and manage your policy online

Getting a Travelers auto insurance quote is as simple as using their online quote tool to answer some questions about yourself, your driving history, the type of vehicle you want to insure, and the type of coverage that you need. You can then purchase your policy right online. If you ever need to edit your policy, including adding a vehicle or a driver, you can easily take care of that through your online account. You can also view your billing status here and switch to paperless billing, if you desire.

Flexible payment options

Travelers gives you several options for making your payments, including by mail, online, or over the phone. If you’re worried about forgetting to make a payment, you have one of two options. You can either choose to set up automatic payments so that the money will just be deducted from your bank account or charged to your credit card on a certain day, or you can prepay for an entire policy term.

The Bad

Mediocre resources on website

Travelers has some basic FAQs and a glossary of terms, but that is about the extent of their auto insurance resources. They do not have a knowledge base of help articles or any sort of blog where customers can get advice about what to look for when purchasing auto insurance. These types of resources will probably only be useful to first-time insurance buyers, however, and shouldn’t be a deal breaker when looking for the best car insurance.

Lacking driver discounts

Although Travelers does have some nice discounts available to safe drivers, members of the military, and those who have multiple policies through them, they are still missing a few common ways to save. There are no family discounts no loyalty discounts, which something many other auto insurance companies offer to their customers. Travelers also doesn’t offer any savings for belonging to affiliated organizations or partner companies.

The Details

Financial Strength

  • A.M. Best FSR Rating: A++
  • A.M. Best ICR Rating: aa+
  • Moody's Rating: Aa2
  • Standard & Poor's Rating: AA

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