THE GOOD

100 Mbps speeds:

If fast download rates are the most important thing to you in an Internet service provider, then Charter's Ultra100 plan can work great for you. Even if you don't require fast Internet, the fact that Charter offers speeds this fast is impressive because they aren't one of the largest providers in the country.

Free modem:

Charter includes a free modem with every one of their Internet plans. This is a great deal that few other cable Internet providers offer and it could save you a lot of money. It is pretty common in the industry for companies to charge equipment lease fees for the modem they provide, and though it may only be a few dollars a month, the cost adds up quickly.

Variety of bundling packages:

Charter offers multiple two- and three-service bundles to choose from. If you don't like any of their most popular bundles, you can always create your own. You can choose your cable Internet package and add in TV and phone service if you like. Options like these make it easy to get exactly what you are looking for at a good price. If Charter is available in your area, it's likely to be your default choice for Internet and TV unless you want satellite television service.

THE BAD

Only two plans to choose from:

Charter Communications only offers two cable Internet plans for consumers to choose from. This is a far cry from the four to six that most companies in the industry offer. Though both of Charter's plans have a lot to appreciate, more choices would make it easier to find a plan that has everything you want without having to pay for extra that you don't need.

Multiple long-term price increases:

Prices for cable Internet advertised on Charter's websites only last for 12 months. These prices then increase, and they go up again after two years of service. After the second price increase, the prices finally remain stable. If you're the type of person who likes to lock in one price for a long period of time, these price increases can get frustrating and they are often unexpected.

Expensive activation fee:

Charter's Ultra100 plan is one of the better cable Internet plans out there, but it does come with a pretty high activation fee. It is only a one-time fee, and you do get a lot with this plan, but knowing that other providers don't charge an activation fee might bother some people. If fast Internet is your top priority, it's still worth it, but don't be surprised by a high initial bill when you start your service.

THE DETAILS

Provider Details
Monthly Price Year 1: $29.99 - $89.99; Year 2: $44.99 - $104.99; Year 3: $54.99 - $114.99
Service Area Nationwide
States Available 24
Additional Fees
Early Termination Fee $75
Equipment Lease Fee None
Installation Fee $29.99
One-Time Setup Fee $199 for Ultra100 plan
Other Fees None

FEATURES

Title
  • Money-Back Guarantee The Internet service provider offers some form of money back guarantee within an allotted time period.

  • No Contract You can get Internet service without signing any contract.

  • No Long-Term Contract You can get Internet service without signing a contract that is longer than one year.

  • Short-Term Contract You can get Internet service without signing a contract that is longer than six months.

  • No Activation Fees The Internet service provider doesn't charge any activation fees.

  • No Early Termination Fees The Internet service provider does not charge a termination fee if you cancel your contract early.

  • No Price Increases The Internet service provider does not automatically increase prices at certain time periods.

  • High Performance The Internet service offers download speeds between 51 and 100 Mbps.

  • High Speed Plus The Internet service offers download speeds between 11 and 25 Mbps.

  • Performance High Speed The Internet service offers download speeds between 26 and 50 Mbps.

  • Standard High Speed The Internet service offers download speeds up to 10 Mbps.

  • Extreme Performance The Internet service offers download speeds over 100 Mbps.

  • Extreme Plus Performance The Internet service offers download speeds at over 250 Mbps.

  • No Bandwidth Throttling The internet service provider will not throttle your bandwidth, regardless of usage.

  • 24-Hour Support You can receive customer service or support 24 hours a day through a dedicated support line.

  • Live Chat The Internet service provider offers live chat support.

  • Phone You can contact the Internet service provider by phone to get support.

  • Social Media You can contact the Internet service provider with questions through social media websites.

  • Tech Support The Internet service provider offers technical support.

  • Email/Ticket The Internet service provider has an email or ticket system dedicated to support.

  • Make Payment You can make a payment online.

  • Manage Email Accounts You can manage email accounts online.

  • Update Contact Information You can update your contact information online.

  • Update Payment Method You can update your payment method online.

  • View Bill You can view your bill online.

  • Free Internet Modem The Internet service provider offers a free Internet modem.

  • Free Shipping The Internet provider will ship any equipment needed for free.

  • Internet Modem The Internet service provider offers an Internet modem, usually to rent.

  • Wireless Gateway The Internet service provider has a single device that brings together all your services (Internet and TV) and distributes them throughout your home.

  • Professional Installation The Internet service provider offers professional installation.

  • Schedule Online You can schedule a professional installation appointment online.

  • Self Installation You can install the equipment needed to get Internet service on your own.

  • Installation Warranty The Internet service provider offers free assistance with anything that needs to be fixed within a certain time period after installation.

  • Authorized Dealers You can sign up for Internet service in person through an authorized dealer at a retail location.

  • Find a Dealer The Internet service provider's website has a feature that helps you find a dealer closest to you.

  • Online You can sign up for Internet service online.

  • Phone You can sign up for Internet service by phone.

  • No Credit Check You can get Internet service without going through a credit check.

  • Plan Selector The Internet service provider's website provides a plan selector tool to help you pick the right plan for your needs.

  • Bundled Phone Service You can add phone service to your Internet package.

  • Bundled TV Service You can add television to your Internet package.

  • Free Email Accounts The Internet service comes with free email accounts.

  • Wi-Fi Hot Spot Access The Internet service comes with Wi-Fi hot spot access so that you can connect to your Internet service on the go.

  • FAQ The Internet service provider has a list of answers to frequently asked questions.

  • Knowledge Base The Internet service provider has a knowledge base of detailed help articles.

  • User Guide The Internet service provider has a user guide or training manual available.

  • Forum The Internet service provider has an interactive forum where users can post questions and answers.

PRICING

Charter Spectrum

Price: $39.99/month (for 12 months)
Download Rate: 60Mbps
Upload Rate: 4Mbps
Data Allowance: Unlimited

* Package details and pricing may vary according to location.

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