THE GOOD

Fantastic download speeds:

Mediacom's speeds alone make their cable Internet service extremely desirable, since high speeds are one of the biggest contributing factors to a great overall online experience. Households with multiple computers, tablets, and smartphones all connected to the Internet can benefit greatly from the 105 Mbps download speeds you can get from Mediacom.

Five plans available:

With five cable Internet packages to choose from, it should be easy to find one that has the speeds you desire while still remaining in your budget. Mediacom's Launch plan has appeal for those whose Internet needs are simpler, and the Ultra Plus plan should please even the heaviest of Internet users. This type of variety isn't found in every cable Internet company, and helps to make Mediacom a good fit for just about everyone.

Great money-back guarantee:

Mediacom has one of the best money-back guarantees of any cable Internet provider, allowing customers to try their services for 90 days before making a decision. This is extremely useful since the industry standard guarantee of 30 days may not be enough time for you to determine if Mediacom is the Internet service provider for you. Having an extra two months to make that decision can give you plenty of insight into the quality of service you're receiving.

THE BAD

Slow upload speeds on some plans:

Though Mediacom does offer up to 10 Mbps with certain plans, their upload speeds are a bit slow. Mediacom's Launch package doesn't even offer 1 Mbps and even their Prime Plus plan only provides 2 Mbps for upload speeds. Depending on how you use your Internet, this may not be a huge concern, but there are several other Internet service providers out there with much faster upload speeds.

Can't install the system yourself:

Mediacom requires a professional installation for their services, which could be a little frustrating if you would prefer to install it yourself right away instead of having to make an appointment and wait for a technician. As far as complaints go, this is a relatively small one and it shouldn't be too problematic for most people. In fact, you might want may to have your system installed by a professional so this point may not bother you at all.

THE DETAILS

Provider Details
Monthly Price $29.95 - $99.99
Service Area Nationwide
States Available 22
Additional Fees
Early Termination Fee Up to $240
Equipment Lease Fee $5/month
Installation Fee $29.95
One-Time Setup Fee None
Other Fees None

FEATURES

Title
  • Money-Back Guarantee The Internet service provider offers some form of money back guarantee within an allotted time period.

  • No Contract You can get Internet service without signing any contract.

  • No Long-Term Contract You can get Internet service without signing a contract that is longer than one year.

  • Short-Term Contract You can get Internet service without signing a contract that is longer than six months.

  • No Activation Fees The Internet service provider doesn't charge any activation fees.

  • No Early Termination Fees The Internet service provider does not charge a termination fee if you cancel your contract early.

  • No Price Increases The Internet service provider does not automatically increase prices at certain time periods.

  • Extreme Performance The Internet service offers download speeds over 100 Mbps.

  • High Performance The Internet service offers download speeds between 51 and 100 Mbps.

  • High Speed Plus The Internet service offers download speeds between 11 and 25 Mbps.

  • No Bandwidth Throttling The internet service provider will not throttle your bandwidth, regardless of usage.

  • Performance High Speed The Internet service offers download speeds between 26 and 50 Mbps.

  • Standard High Speed The Internet service offers download speeds up to 10 Mbps.

  • Extreme Plus Performance The Internet service offers download speeds at over 250 Mbps.

  • 24-Hour Support You can receive customer service or support 24 hours a day through a dedicated support line.

  • Email/Ticket The Internet service provider has an email or ticket system dedicated to support.

  • Live Chat The Internet service provider offers live chat support.

  • Phone You can contact the Internet service provider by phone to get support.

  • Social Media You can contact the Internet service provider with questions through social media websites.

  • Tech Support The Internet service provider offers technical support.

  • Make Payment You can make a payment online.

  • Manage Email Accounts You can manage email accounts online.

  • Update Contact Information You can update your contact information online.

  • Update Payment Method You can update your payment method online.

  • View Bill You can view your bill online.

  • Free Shipping The Internet provider will ship any equipment needed for free.

  • Internet Modem The Internet service provider offers an Internet modem, usually to rent.

  • Wireless Gateway The Internet service provider has a single device that brings together all your services (Internet and TV) and distributes them throughout your home.

  • Free Internet Modem The Internet service provider offers a free Internet modem.

  • Professional Installation The Internet service provider offers professional installation.

  • Schedule Online You can schedule a professional installation appointment online.

  • Installation Warranty The Internet service provider offers free assistance with anything that needs to be fixed within a certain time period after installation.

  • Self Installation You can install the equipment needed to get Internet service on your own.

  • Authorized Dealers You can sign up for Internet service in person through an authorized dealer at a retail location.

  • Find a Dealer The Internet service provider's website has a feature that helps you find a dealer closest to you.

  • Online You can sign up for Internet service online.

  • Phone You can sign up for Internet service by phone.

  • No Credit Check You can get Internet service without going through a credit check.

  • Plan Selector The Internet service provider's website provides a plan selector tool to help you pick the right plan for your needs.

  • Bundled Phone Service You can add phone service to your Internet package.

  • Bundled TV Service You can add television to your Internet package.

  • Free Email Accounts The Internet service comes with free email accounts.

  • Wi-Fi Hot Spot Access The Internet service comes with Wi-Fi hot spot access so that you can connect to your Internet service on the go.

  • FAQ The Internet service provider has a list of answers to frequently asked questions.

  • Forum The Internet service provider has an interactive forum where users can post questions and answers.

  • Knowledge Base The Internet service provider has a knowledge base of detailed help articles.

  • User Guide The Internet service provider has a user guide or training manual available.

PRICING

Launch

Price: $29.95/month
Download Rate: 3Mbps
Upload Rate: 512Kbps
Data Allowance: 150GB

Prime

Price: $49.95/month
Download Rate: 15Mbps
Upload Rate: 1Mbps
Data Allowance: 250GB

Prime Plus

Price: $59.95/month
Download Rate: 30Mbps
Upload Rate: 2Mbps
Data Allowance: 350GB

Ultra

Price: $79.95/month
Download Rate: 50Mbps
Upload Rate: 5Mbps
Data Allowance: 999GB

Ultra Plus

Price: $99.99/month
Download Rate: 105Mbps
Upload Rate: 10Mbps
Data Allowance: 2000GB

* Package details and pricing may vary according to location.

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