THE GOOD

Extremely fast download speeds:

Time Warner Cable offers Internet with download speeds up to 300 Mbps and upload speeds of up to 20Mbps. This makes them one of the fastest Internet providers we reviewed, and they're definitely worth considering if speed is your top priority in an Internet provider. However, these speeds are not available in all areas.

Six plans to choose from:

With six different cable Internet packages available, Time Warner Cable should appeal to just about everyone, whether you use the Internet occasionally or spend your entire day online. The Lite package only offers a 1 Mbps download speed, but you can get up to 50 Mbps with their Ultimate plan. All these options make it very easy to choose a plan that offers the speeds you need without charging you for extra you won't use.

No credit check required:

Time Warner Cable does, by default, run a credit check when you create an account, but if your credit's less than perfect, there's a way to bypass this. If you set up recurring payments when you create your account, Time Warner Cable won't run a credit check. You can set this up over the phone, live chat, or when you create an account online.

Internet access anywhere:

When you sign up for some of Time Warner Cable's Internet plans, excluding the Lite and Basic plans, you also get free access to several TWC Wi-Fi hotspots for connecting to the Internet on the go. This is a great bonus that is especially useful for those times when you are away from your home network and require a secure connection to the Internet. It might not be a deciding factor to choose Time Warner over the competition, but it's a nice perk to have.

THE BAD

Somewhat expensive plans:

Some of Time Warner Cable's more expensive plans are a little pricier than some comparable packages from their competitors. Still, Time Warner Cable offers a wide variety of plans, which means it's a pretty safe bet that they have a plan that could please even the most budget-conscious shopper.

Setup fee:

Time Warner Cable charges a setup fee with all of their cable Internet plans. It's not particularly expensive in comparison to what some other companies charge for this fee. But the fact of the matter is that few cable Internet providers charge a setup fee at all. This is a relatively minor complaint, but something you should be aware of as you sign up to avoid any surprises.

THE DETAILS

Provider Details
Monthly Price $14.99 - $64.99
Service Area Nationwide
States Available 29
Additional Fees
Early Termination Fee $4.99 - $9.94/month
Equipment Lease Fee Modem: $8.00/month, Modem+WiFi: $13.95/month
Installation Fee Varies by location
One-Time Setup Fee $14.95
Other Fees None

FEATURES

Title
  • Money-Back Guarantee The Internet service provider offers some form of money back guarantee within an allotted time period.

  • No Contract You can get Internet service without signing any contract.

  • No Early Termination Fees The Internet service provider does not charge a termination fee if you cancel your contract early.

  • No Long-Term Contract You can get Internet service without signing a contract that is longer than one year.

  • Short-Term Contract You can get Internet service without signing a contract that is longer than six months.

  • No Activation Fees The Internet service provider doesn't charge any activation fees.

  • No Price Increases The Internet service provider does not automatically increase prices at certain time periods.

  • Extreme Performance The Internet service offers download speeds over 100 Mbps.

  • Extreme Plus Performance The Internet service offers download speeds at over 250 Mbps.

  • High Performance The Internet service offers download speeds between 51 and 100 Mbps.

  • High Speed Plus The Internet service offers download speeds between 11 and 25 Mbps.

  • No Bandwidth Throttling The internet service provider will not throttle your bandwidth, regardless of usage.

  • Performance High Speed The Internet service offers download speeds between 26 and 50 Mbps.

  • Standard High Speed The Internet service offers download speeds up to 10 Mbps.

  • 24-Hour Support You can receive customer service or support 24 hours a day through a dedicated support line.

  • Email/Ticket The Internet service provider has an email or ticket system dedicated to support.

  • Live Chat The Internet service provider offers live chat support.

  • Phone You can contact the Internet service provider by phone to get support.

  • Social Media You can contact the Internet service provider with questions through social media websites.

  • Tech Support The Internet service provider offers technical support.

  • Make Payment You can make a payment online.

  • Manage Email Accounts You can manage email accounts online.

  • Update Contact Information You can update your contact information online.

  • Update Payment Method You can update your payment method online.

  • View Bill You can view your bill online.

  • Internet Modem The Internet service provider offers an Internet modem, usually to rent.

  • Wireless Gateway The Internet service provider has a single device that brings together all your services (Internet and TV) and distributes them throughout your home.

  • Free Internet Modem The Internet service provider offers a free Internet modem.

  • Free Shipping The Internet provider will ship any equipment needed for free.

  • Installation Warranty The Internet service provider offers free assistance with anything that needs to be fixed within a certain time period after installation.

  • Professional Installation The Internet service provider offers professional installation.

  • Schedule Online You can schedule a professional installation appointment online.

  • Self Installation You can install the equipment needed to get Internet service on your own.

  • Find a Dealer The Internet service provider's website has a feature that helps you find a dealer closest to you.

  • No Credit Check You can get Internet service without going through a credit check.

  • Online You can sign up for Internet service online.

  • Phone You can sign up for Internet service by phone.

  • Authorized Dealers You can sign up for Internet service in person through an authorized dealer at a retail location.

  • Plan Selector The Internet service provider's website provides a plan selector tool to help you pick the right plan for your needs.

  • Bundled Phone Service You can add phone service to your Internet package.

  • Bundled TV Service You can add television to your Internet package.

  • Free Email Accounts The Internet service comes with free email accounts.

  • Wi-Fi Hot Spot Access The Internet service comes with Wi-Fi hot spot access so that you can connect to your Internet service on the go.

  • FAQ The Internet service provider has a list of answers to frequently asked questions.

  • Forum The Internet service provider has an interactive forum where users can post questions and answers.

  • Knowledge Base The Internet service provider has a knowledge base of detailed help articles.

  • User Guide The Internet service provider has a user guide or training manual available.

PRICING

Everyday Low Price

Price: $14.99/month
Download Rate: Up to 2-3 Mbps
Upload Rate: Up to 1Mbps
Data Allowance: Unlimited

Basic

Price: $29.99/month
Download Rate: Up to 6 - 10Mbps
Upload Rate: Up to 1Mbps
Data Allowance: Unlimited

Standard

Price: $34.99/month
Download Rate: Up to 15Mbps
Upload Rate: Up to 1Mbps
Data Allowance: Unlimited

Turbo

Price: $44.99/month
Download Rate: Up to 20Mbps
Upload Rate: Up to 2Mbps
Data Allowance: Unlimited

Extreme

Price: $34.99 - $54.99/month
Download Rate: Up to 30 - 50Mbps
Upload Rate: Up to 5Mbps
Data Allowance: Unlimited

Ultimate

Price: $64.99/month
Download Rate: Up to 50Mbps
Upload Rate: Up to 5Mbps
Data Allowance: Unlimited

Ultimate 100

Price: $44.99/month
Download Rate: Up to 100Mbps
Upload Rate: Up to 20 Mbps
Data Allowance: Unlimited

Ultimate 200

Price: $54.99/month
Download Rate: Up to 200Mbps
Upload Rate: Up to 20Mbps
Data Allowance: Unlimited

Ultimate 300

Price: $64.99/month
Download Rate: Up to 300Mbps
Upload Rate: Up to 20 Mbps
Data Allowance: Unlimited

* Package details and pricing may vary according to location.

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