WOW! is an excellent choice if you're looking for a cable Internet provider that doesn't surprise you with rate hikes down the road. Sign Up
WOW! guarantees that their prices don't go up after a certain period of time. Guarantees like this are rare in the industry and offer an extra level of comfort when you sign up. Most companies offer a lower introductory rate, and then raise prices after six months or a year, and some even raise them again after two years.
WOW! has a 60-day money-back guarantee, which is twice as long as most other cable companies. It should give you plenty of time to try out their service and see if it's a good fit. If after two months, you decide that you aren't liking WOW!, you can just cancel your account.
For an additional fee, WOW! gives their cable Internet customers free access to several sports and subscription-based sites as part of their Variety Pak add-on. This package includes educational resources, sports websites, and more. Users will also get over 20 WOW! Radio channels as part of this deal. Though these features are extras and have no bearing on the overall quality of WOW!'s Internet service, they could still be very appealing to certain customers.
Though their plans offer some very appealing data speeds, WOW!'s prices may not go over so well. Their monthly rates come in much higher than what the majority of their competitors charge for the same speeds. If budget is a major restricting factor in your search for a cable Internet provider, it may be smart to look around at some other options in your area (if you have them).
Even if you are interested in WOW!'s cable Internet services, you may not be able to get access because their service area is rather limited. WOW! provides good coverage in the Midwest and the South, but people living on the East and West coasts are out of luck. If you live in one of the covered areas, this obviously isn't a problem, but if you don't live in one of these areas, you can cross WOW! off your list.
WOW! doesn't have a designated technical support line and their troubleshooting section doesn't tell you much. Problems with your Internet can happen so it would be nice to be able to contact the company or follow a detailed troubleshooting guide to get your problem fixed quickly. WOW! could certainly use some improvement in this area, but this shouldn't have a huge effect on your overall experience with their services unless you experience some trouble.
WOW! only allows you to sign up for their cable Internet service by phone, which is quite an outdated and time-consuming process. This is especially surprising since almost all other cable Internet providers offer multiple sign-up options. It won't directly impact your Internet service, but it brings into question the level of innovation that WOW! possesses when signing up for service online isn't even available to potential customers.
* Package details and pricing may vary according to location.
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