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November 5, 2015

Cable Internet

WOW! Review

Wow! is a good fit for households that spend a lot of time online and need fast Internet speeds that won't leave them waiting for pages to load.

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The Good

Speeds over 100 MBPS

WOW! offers a 110 Mbps plan in select areas. Few other Internet providers can match this speed, so WOW! is definitely worth considering if you spend a lot of time streaming videos online or gaming. If you think you can get by on less than this, there are 30 and 60 Mbps plans to choose from.

60-day money-back gaurantee

WOW! has a 60-day money-back guarantee, which is twice as long as most other cable companies. It should give you plenty of time to try out their service and see if it's a good fit. If after two months, you decide that you aren't liking WOW!, you can just cancel your account.

Variety pak

For an additional fee, WOW! gives their cable Internet customers free access to several sports and subscription-based sites as part of their Variety Pak add-on. This package includes educational resources, sports websites, and more. Users will also get over 20 WOW! Radio channels as part of this deal. Though these features are extras and have no bearing on the overall quality of WOW!'s Internet service, they could still be very appealing to certain customers.

The Bad

Limited service area

Even if you are interested in WOW!'s cable Internet services, you may not be able to get access because their service area is rather limited. WOW! provides good coverage in the Midwest and the South, but people living on the East and West coasts are out of luck. If you live in one of the covered areas, this obviously isn't a problem, but if you don't live in one of these areas, you can cross WOW! off your list.

Technical support could be improved

WOW! doesn't have a designated technical support line and their troubleshooting section doesn't tell you much. Problems with your Internet can happen so it would be nice to be able to contact the company or follow a detailed troubleshooting guide to get your problem fixed quickly. WOW! could certainly use some improvement in this area, but this shouldn't have a huge effect on your overall experience with their services unless you experience some trouble.

Must order by phone

WOW! only allows you to sign up for their cable Internet service by phone, which is quite an outdated and time-consuming process. This is especially surprising since almost all other cable Internet providers offer multiple sign-up options. It won't directly impact your Internet service, but it brings into question the level of innovation that WOW! possesses when signing up for service online isn't even available to potential customers.

The Details

Provider Details

  • Monthly Price: $25 - $60
  • Service Area: Midwest, Southeast
  • States Available: 13

Additional Fees

  • Early Termination Fee: None
  • Equipment Lease Fee: $5 Cable Modem
  • Installation Fee: $20
  • One-Time Setup Fee: None
  • Other Fees: New/Rewire/Relocate Outlet $20, Reconnect Fee $30



  • Price: $25/month
  • Download Rate: 30Mbps
  • Upload Rate: 5Mbps
  • Data Allowance: Unlimited


  • Price: $50/month
  • Download Rate: 60Mbps
  • Upload Rate: 5Mbps
  • Data Allowance: Unlimited

110 MBPS

  • Price: $60/month
  • Download Rate: 110Mbps
  • Upload Rate: 10Mbps
  • Data Allowance: Unlimited

* Package details and pricing may vary according to location.

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