THE GOOD

No price increases:

WOW! guarantees that their prices don't go up after a certain period of time. Guarantees like this are rare in the industry and offer an extra level of comfort when you sign up. Most companies offer a lower introductory rate, and then raise prices after six months or a year, and some even raise them again after two years.

60-day money-back guarantee:

WOW! has a 60-day money-back guarantee, which is twice as long as most other cable companies. It should give you plenty of time to try out their service and see if it's a good fit. If after two months, you decide that you aren't liking WOW!, you can just cancel your account.

Variety Pak:

For an additional fee, WOW! gives their cable Internet customers free access to several sports and subscription-based sites as part of their Variety Pak add-on. This package includes educational resources, sports websites, and more. Users will also get over 20 WOW! Radio channels as part of this deal. Though these features are extras and have no bearing on the overall quality of WOW!'s Internet service, they could still be very appealing to certain customers.

THE BAD

Expensive plans:

Though their plans offer some very appealing data speeds, WOW!'s prices may not go over so well. Their monthly rates come in much higher than what the majority of their competitors charge for the same speeds. If budget is a major restricting factor in your search for a cable Internet provider, it may be smart to look around at some other options in your area (if you have them).

Limited service area:

Even if you are interested in WOW!'s cable Internet services, you may not be able to get access because their service area is rather limited. WOW! provides good coverage in the Midwest and the South, but people living on the East and West coasts are out of luck. If you live in one of the covered areas, this obviously isn't a problem, but if you don't live in one of these areas, you can cross WOW! off your list.

Technical support could be improved:

WOW! doesn't have a designated technical support line and their troubleshooting section doesn't tell you much. Problems with your Internet can happen so it would be nice to be able to contact the company or follow a detailed troubleshooting guide to get your problem fixed quickly. WOW! could certainly use some improvement in this area, but this shouldn't have a huge effect on your overall experience with their services unless you experience some trouble.

Must order by phone:

WOW! only allows you to sign up for their cable Internet service by phone, which is quite an outdated and time-consuming process. This is especially surprising since almost all other cable Internet providers offer multiple sign-up options. It won't directly impact your Internet service, but it brings into question the level of innovation that WOW! possesses when signing up for service online isn't even available to potential customers.

THE DETAILS

Provider Details
Monthly Price $40 - $90
Service Area Midwest, Southeast
States Available 13
Additional Fees
Early Termination Fee None
Equipment Lease Fee $5 Cable Modem
Installation Fee $20
One-Time Setup Fee None
Other Fees New/Rewire/Relocate Outlet $20, Reconnect Fee $30

FEATURES

Title
  • Money-Back Guarantee The Internet service provider offers some form of money back guarantee within an allotted time period.

  • No Contract You can get Internet service without signing any contract.

  • No Early Termination Fees The Internet service provider does not charge a termination fee if you cancel your contract early.

  • No Long-Term Contract You can get Internet service without signing a contract that is longer than one year.

  • No Price Increases The Internet service provider does not automatically increase prices at certain time periods.

  • Short-Term Contract You can get Internet service without signing a contract that is longer than six months.

  • No Activation Fees The Internet service provider doesn't charge any activation fees.

  • High Speed Plus The Internet service offers download speeds between 11 and 25 Mbps.

  • Performance High Speed The Internet service offers download speeds between 26 and 50 Mbps.

  • Standard High Speed The Internet service offers download speeds up to 10 Mbps.

  • Extreme Performance The Internet service offers download speeds over 100 Mbps.

  • Extreme Plus Performance The Internet service offers download speeds at over 250 Mbps.

  • High Performance The Internet service offers download speeds between 51 and 100 Mbps.

  • No Bandwidth Throttling The internet service provider will not throttle your bandwidth, regardless of usage.

  • 24-Hour Support You can receive customer service or support 24 hours a day through a dedicated support line.

  • Email/Ticket The Internet service provider has an email or ticket system dedicated to support.

  • Phone You can contact the Internet service provider by phone to get support.

  • Social Media You can contact the Internet service provider with questions through social media websites.

  • Live Chat The Internet service provider offers live chat support.

  • Tech Support The Internet service provider offers technical support.

  • Make Payment You can make a payment online.

  • Manage Email Accounts You can manage email accounts online.

  • Update Contact Information You can update your contact information online.

  • Update Payment Method You can update your payment method online.

  • View Bill You can view your bill online.

  • Free Shipping The Internet provider will ship any equipment needed for free.

  • Internet Modem The Internet service provider offers an Internet modem, usually to rent.

  • Wireless Gateway The Internet service provider has a single device that brings together all your services (Internet and TV) and distributes them throughout your home.

  • Free Internet Modem The Internet service provider offers a free Internet modem.

  • Professional Installation The Internet service provider offers professional installation.

  • Schedule Online You can schedule a professional installation appointment online.

  • Self Installation You can install the equipment needed to get Internet service on your own.

  • Installation Warranty The Internet service provider offers free assistance with anything that needs to be fixed within a certain time period after installation.

  • Phone You can sign up for Internet service by phone.

  • Authorized Dealers You can sign up for Internet service in person through an authorized dealer at a retail location.

  • Find a Dealer The Internet service provider's website has a feature that helps you find a dealer closest to you.

  • No Credit Check You can get Internet service without going through a credit check.

  • Online You can sign up for Internet service online.

  • Plan Selector The Internet service provider's website provides a plan selector tool to help you pick the right plan for your needs.

  • Bundled Phone Service You can add phone service to your Internet package.

  • Bundled TV Service You can add television to your Internet package.

  • Free Email Accounts The Internet service comes with free email accounts.

  • Wi-Fi Hot Spot Access The Internet service comes with Wi-Fi hot spot access so that you can connect to your Internet service on the go.

  • FAQ The Internet service provider has a list of answers to frequently asked questions.

  • Knowledge Base The Internet service provider has a knowledge base of detailed help articles.

  • User Guide The Internet service provider has a user guide or training manual available.

  • Forum The Internet service provider has an interactive forum where users can post questions and answers.

PRICING

Bronze

Price: $40/month
Download Rate: 3Mbps
Upload Rate: 1Mbps
Data Allowance: Unlimited

Silver

Price: $50/month
Download Rate: 15Mbps
Upload Rate: 1Mbps
Data Allowance: Unlimited

Palladium

Price: $70/month
Download Rate: 30Mbps
Upload Rate: 3Mbps
Data Allowance: Unlimited

Gold

Price: $90/month
Download Rate: 50Mbps
Upload Rate: 5Mbps
Data Allowance: Unlimited

* Package details and pricing may vary according to location.

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