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Salesforce

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SugarCRM

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Microsoft Dynamics

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Sage

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Oracle

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Contract Agreement Annual Annual Annual Annual, Month to Month Annual, Month to Month
Free Trial 30 days 7 days 30 days 30 days 30 days
Monthly Rate $5 - $300/user $35 - $150/user $15 - $65/user $45/user $70 - $125/user
Number of Users 1 - Unlimited Unlimited 5 - Unlimited Unlimited Unlimited
Data Storage 20MB - 120MB/user, 1GB/org 15GB - 250GB 5GB Contact Company Varies
Customer Support Automation
Case Management (?)
Computer Telephony Integration (CTI) (?)
Email-to-Case (?)
Knowledge Base (?)
Self-Service Portal (?)
Service Contracts (?)
Solutions (?)
Web-to-Case (?)
Marketing Automation
Campaign Activities (?)
Campaign Cloning (?)
Campaigns (?)
Campaign Wizard (?)
Email Templates (?)
Mass Emailing (?)
Web-to-Lead Forms (?)
Reporting and Analytics
Analytic Snapshot (?)
Campaign Metrics Reporting (?)
Charts (?)
Customizable Dashboards (?)
Custom Reporting (?)
Dashboards (?)
Drill-Down Capable (?)
Export Reports (?)
Multiple Report Types (?)
Pre-Built Reports (?)
Report Builder (?)
Sales Reports (?)
Scheduled Reports (?)
Support Reports (?)
Sales Force Automation
Account Management (?)
Activity Tracking and History (?)
Assets (?)
Competitor Tracking (?)
Contact Management (?)
Contract Management (?)
Customizable Sales Forecasting (?)
Customizable Sales Process (?)
Document Library (?)
Lead Management (?)
Lead Routing (?)
Lead Scoring (?)
Multiple Currencies (?)
Opportunity Alerts (?)
Opportunity Tracking (?)
Product Catalog (?)
Qualify and Convert Lead (?)
Quota Management (?)
Quotes (?)
Sales Forecasting (?)
3rd Party Integration
Facebook (?)
Google Apps (?)
LinkedIn (?)
Microsoft Excel (?)
Microsoft Word (?)
Twitter (?)
Customization
Fields (?)
Formula Fields (?)
Manage List Views (?)
Marketplace (?)
Personal Display (?)
Tabs/Modules (?)
Data Management
API (?)
Data De-duplication (?)
Data Import (?)
Deleting Mass Data (?)
Export Backup Data (?)
Monitoring (?)
Record Merge (?)
Email Integration
Gmail (?)
IBM Lotus Notes (?)
Microsoft Outlook (?)
Yahoo (?)
Learning Curve
Best Practices (?)
Blog (?)
FAQ (?)
Knowledge Base (?)
Training (?)
User Guides (?)
Videos (?)
Webinars (?)
Mobile
Access to Accounts (?)
Access to Cases (?)
Access to Contacts (?)
Access to Dashboards (?)
Access to Leads (?)
Access to Opportunities (?)
Access to Tasks (?)
Android (?)
Blackberry (?)
Can Edit (?)
iPad (?)
iPhone (?)
Windows (?)
Security and Administration
Data Sharing Rules (?)
Field-level Security (?)
Security Groups (?)
Territory Management (?)
User Management (?)
Support
Email (?)
Forums (?)
Live Chat (?)
Phone (?)
Social Media (?)
Tickets/Case (?)
Workflow Management
Auto Response Rules (?)
Case Assignment Rules (?)
Custom Workflows (?)
Escalation Rules (?)
Lead Assignment Rules (?)
Visual Workflows (?)
Inventory Management
Invoices (?)
Price Books (?)
Purchase Orders (?)
Sales Orders (?)
Vendor Management (?)