Familiar navigation system:
Sage CRM has a classic browser-based interface with tabs across the top and navigation menus with images down the left side. From there, you search, create a new record, view your or your team's CRM, and go to the reports home page or the marketing work area. You can also click on Administration to perform tasks such as managing users, customizing entities within the system, managing data, and configuring documents and reports. At the top of the left panel is a Recent tab that drops down with a list of recent places you've been in the system.
The dashboard is essentially your splash page. You can view the dashboard in a classic format or interactively, and you can select a predefined dashboard for sales, marketing, or customer service, or a dashboard of your own creation. You can add up to six components to any dashboard. For each component, you have the ability to minimize, maximize to full screen, or perform an action such as adding more columns to a report. The ease of use, interactiveness, and customizability give Sage's dashboard an above-average quality rating.
Marketing campaign creation with details:
What's different about Sage's campaign management feature is that it enables you to create campaigns with finer details. There are "waves" and "wave items" that you create within any given campaign, enabling you to track and manage every element. You can run an analysis at any point to see how many opportunities and leads were captured for each item.
Solid support options:
When you subscribe to Sage CRM, you gain standard support options for technical issues via phone, web, email, and live chat. Phone support is available from 6:00 a.m. to 5:00 p.m. PT, Monday through Friday. Sage has remote diagnostic capabilities, enabling support analysts to diagnose issues firsthand by directly connecting to your CRM system. There is a 48-hour response time, and the standard allowance is five cases per user per month via phone, email, or on the web. You can upgrade to the gold support plan for an unlimited number of cases.
Affordable full-featured CRM:
At $39 per user per month, Sage CRM is one of the most cost-effective on-demand CRM products on the market today. It provides enough features to allow a small- or medium-sized business to accomplish what it needs to. Plus, the company behind the product is globally recognized and maintains a solid reputation.