THE GOOD

Add new product form:

Adding a new product is typically not a difficult task, but Bigcommerce has a few features that make the process very simple. The main form allows you to visually see the category hierarchy where the new product will be added. You can also specify whether the product is a physical or downloadable product, add a description, pricing and shipping information, and specify the tax class. Bigcommerce also allows you to import a CSV product list, which can be a big time saver.

No transaction fees:

Unlike many of the top ecommerce software solutions, Bigcommerce doesn't charge transaction fees for products sold on your web store. Although the transaction fees are typically a small percentage of each sale, they can definitely add up and make a difference in your profit.

Customer search capabilities:

Staying in contact with customers through newsletters and product promotions can be a great way to improve traffic to your site and increase sales. As your ecommerce store becomes more popular, keeping track of your customers can be challenging. Bigcommerce provides a simple interface that has several ways to locate a customer, including an advanced search, keyword search, and many others.

Free trial without a credit card:

Bigcommerce provides free access to the ecommerce software and doesn't require a credit card. Selecting the right ecommerce software is a highly important decision that directly impacts your online store. Getting hands on experience with ecommerce software through a free trial is the best way to find out if the solution is going to work for your circumstances. Unfortunately, not all of the top ecommerce software solutions offer a free trial, and the majority that do offer a trial require a credit card.

Selling integration with Facebook, eBay, and other sites:

Through the marketing tab on the main menu, Bigcommerce allows you to easily integrate with Facebook, eBay, or shopping comparison sites like Nextag, PriceGrabber, and others. Operating an ecommerce store can be a competitive business so having the ability to integrate with other websites can increase exposure and help your business grow. Any feature that facilitates this process is a great bonus.

THE BAD

No affiliate program:

When you're managing an online store, affiliate marketing can be a powerful tool to help drive traffic to your website and increase sales. Unfortunately, Bigcommerce does not provide an affiliate tracking option. There is an integration option that may satisfy this gap, but it will come at an additional cost. If you know affiliate marketing will be a big part of your advertising plan, Bigcommerce may not be the best fit.

Limited email marketing options:

Bigcommerce is a fairly comprehensive ecommerce software, but relative to other top ecommerce software, the functionality built into Bigcommerce is limited. Bigcommerce provides email marketing capabilities, but the software is designed to have you work through Constant Contact, iContact, MailChimp, and Interspire, which all require you to have an additional paid account.

Underwhelming dashboard:

The dashboard is the primary screen you view when accessing your Bigcommerce account. Like most dashboards, there are a few metrics conveying information about site performance and general order information. However the Bigcommerce dashboard feels a little painful relative to other ecommerce software competitors. There may be some that favor simplicity, but if you prefer a more dynamic dashboard, you may want to look elsewhere.

THE DETAILS

Details
Bandwidth Unlimited
Monthly Price $26.96 - $199.95
Number of Products Unlimited
Storage Space 3GB - Unlimited
Transaction Fee 0% - 1.5%

FEATURES

Title
  • Customer Profiles You can create customer profiles to understand the demographics of your customers and to tailor messages toward their preferences.

  • Custom Reports You can run custom reports to view different aspects of your business.

  • Dashboards The software has a dashboard to help navigate the analytics and reporting.

  • Pre-Built Reports The software comes packaged with pre-built reports.

  • Sales and Revenue You can review data on orders, conversions, and total sales.

  • Site Performance You can review data on web site traffic, unique visitors, referring sites, and more.

  • Blogging Platform You can set up a blogging platform with the software.

  • Coupons and Promotions You can offer promotions, coupons, and discounts to new or current customers.

  • Customer Groups You can create customer groups to communicate different ways or set up unique promotions.

  • Email Marketing You can create email campaigns that drive new and returning customers to your site.

  • Free Advertising Credits The software provides you with some sort of free advertising credits towards Google Adwords, Facebook, or another company.

  • Search Engine Optimization You can customize the H1, title, and meta tags of each page as well as create SEO-friendly URLs.

  • Affiliate Program You can offer people who are selling your products your own affiliate program with banners, ad copy, promotional links, and commission payouts.

  • Automated Confirmation The software will automatically notify customers when a purchase is complete and their shipment is on its way.

  • Cancel Order The software allows for customers to cancel orders before they have shipped.

  • Inventory Management You can manage physical stock and generate supply orders.

  • Order Processing You can process orders individually or in bulk, including printing invoices, and packing slips.

  • Return Management You can set up a return management system that will allow you and your customers to handle returns quickly and easily with step-by-step status updates.

  • Shipment Tracking The software allows customers to track their USPS, FedEx, UPS, or other carrier shipments with a built-in tracker.

  • Amazon Payments You can accept payments through Amazon payments.

  • American Express You can accept American Express credit cards.

  • Credit Card Payments You can accept credit card payments.

  • Discover You can accept Discover credit cards.

  • Google Checkout You can accept payments through Google Checkout.

  • MasterCard You can accept MasterCard credit cards.

  • Online Payment Services You can accept payment through online payment providers.

  • Other Online Payment Services You can accept payment through other online payment services.

  • Other Payment Options You can accept other payments beyond credit card processing and online payments, such as an eCheck or C.O.D.

  • Payment Gateways The software has a payment gateway that authorizes and allows you to accept payments.

  • PayPal You can accept payments through PayPal.

  • Visa You can accept Visa credit cards.

  • Product Comparison You can compare products, options, and features side-by-side to help customers make a purchase decision and increase conversion rate for certain businesses.

  • Product Showcase You can organize your categories, products, and product attributes in any way that you would like to maximize sales.

  • Product Zoom The software has a zoom tool you can implement that allows customers to mouse over a product and magnify the area of the product.

  • Ratings or Reviews The software allows your customers to promote items they like by posting a product rating or review.

  • Unlimited Product Options You can upload unlimited colors, sizes, or features of a product.

  • Unlimited Product Photos You can upload as many photos as needed for each product.

  • Unlimited Products You can upload an unlimited number of products.

  • Upselling You can upsell a product by offering a higher-end version during checkout.

  • Cross-selling You can showcase other products related to the product that is found in a customer's shopping cart.

  • Customer Registration Your customers can register for a personal account with your store.

  • Digital Goods You can sell downloadable products, like books, music, software, and event tickets and make them available as a download.

  • Guest Account You can provide customers with the ability to purchase as a guest so no registration is required.

  • Mobile Compatibility Your customers can browse and buy from your store while on the go, using any mobile phone.

  • Multiple Currencies Ability to localize your store by currency if you have an international presence and/or customer base.

  • One-Page Checkout You can provide your customers with the quickest, simplest way to purchase your products.

  • Physical Goods You have the ability to sell physical goods or products.

  • Purchase Discounts You can offer your customers a coupon, promotion, or discount.

  • Tax Calculations You can calculate taxes by country, state, county, and city and then apply the correct amount for each customer's location.

  • Wish Lists Your customers can create wish lists in their shopping cart.

  • Multilingual You have the ability to showcase your store in a variety of languages.

  • Access to Designer The company provides access to a designer to help build your store for a fee.

  • Content Management System The software has a content management system that allows you to easily edit pages, upload images, and more.

  • Create Template You can create a template for a new store design and reuse that template.

  • CSS You can alter your store design using CSS.

  • Customize Background You can customize the background of your site.

  • Customize Colors You can customize the colors of your site.

  • Customize Font You can customize the fonts you use on your site.

  • Customize Layout You can customize the layout and design of your site.

  • HTML You can use HTML to design your site.

  • Mobile Themes You can create themes designed specifically for mobile devices to complement your online store.

  • Templates The software comes equipped with pre-designed templates for you to choose from.

  • Accounting The product can integrate with an accounting application or software.

  • Analytics and Reporting The product can integrate with an analytics and reporting application or software.

  • eBay The product can integrate with eBay.

  • Facebook The product can integrate with Facebook.

  • Google Apps The product can integrate with Google Apps.

  • Marketing The product can integrate with a marketing application or software.

  • Order Management The product can integrate with an order management application or software.

  • Quickbooks The product can integrate with QuickBooks.

  • Shipping The product can integrate with a shipping application or software.

  • Social Media The product can integrate with a social media application or software.

  • Advertising The product can integrate with an advertising application or software.

  • Amazon The product can integrate with Amazon.

  • Email Marketing The product can integrate with an email marketing application or software.

  • Inventory The product can integrate with an inventory application or software.

  • Payment Services The product can integrate with a payment services application or software.

  • Recommendations The product can integrate with a recommendations or upselling application or software.

  • SEO The product can integrate with an SEO application or software.

  • Shopping Cart The product can integrate with a shopping cart application or software.

  • 99% or Greater Uptime The company has its server up and running 99% of the time or greater.

  • Backup and Restores The software automatically backs up everything multiple times a day, including orders, products, photos, and customer records.

  • CDN The software has a Content Delivery Network (CDN) that helps boost performance.

  • Domain Name You can purchase a domain name for your store through the software provider.

  • FTP You can use File Transfer Protocol (FTP) to transfer files, pictures and video from your local computer to your hosting company's server or any other network.

  • URL Rewrite Management You can rewrite your URLs for specific pages of your website.

  • Customers You can view customers on your mobile device.

  • Orders You can view orders on your mobile device.

  • Products You can view products on your mobile device.

  • Statistics You can view statistics on your mobile device.

  • Automatic Carrier Rates You can receive automatic shipping rates from major shipping carriers like UPS, USPS, FedEx, and more.

  • Fixed-Price Shipping You can use set shipping prices that aren't based on weight.

  • Separate Billing and Shipping Your customers can create separate billing and shipping addresses.

  • Shipping Discounts You can set incentives on shipping fees, such as free shipping or offering specific discounts.

  • Weight-Based Shipping Weight-based shipping is available.

  • FAQ The company provides a list of answers to frequently asked questions.

  • Forum The company provides an interactive forum where users can post questions and answers.

  • Knowledge Base The company provides a knowledge base of detailed help articles.

  • Live Webinars Live webinars are provided by the company.

  • User Guide A user guide or training manual is provided by the company.

  • Video Tutorials The company provides video tutorials.

  • Administrator Permissions You can control which areas of your store that individuals within your organization have access to.

  • Free SSL The software comes with a free SSL certificate.

  • PCI-DSS Compliance The software is compliant with the Payment Card Industry Data Security Standard (PCI-DSS), which ensures all payments are secure.

  • Link to Social Media You can link your online store to your company's Twitter and Facebook accounts.

  • Share Purchase Your customers can share their purchases on Facebook, Twitter, Google+, or Pinterest.

  • Send to Friend Your customers can send a specific product of interest to their friends.

  • Sign-In via Facebook Your customers can register and sign-in using Facebook.

  • Sign-In via Google+ Your customers can register and sign-in using Google+.

  • Email The company has an email or ticket system dedicated to support.

  • Live Chat The company offers live chat support.

  • Phone You can contact the company by phone to get support.

  • Social Media You can contact the company with questions through social media websites.

PRICING

Silver

Monthly Price: $26.96 - $29.95
Transaction Fee: 1.5%
Products: Unlimited
Storage Space: 3GB
Bandwidth: Unlimited

Gold

Monthly Price: $71.95 - $79.95
Transaction Fee: None
Products: Unlimited
Storage Space: Unlimited
Bandwidth: Unlimited

Platinum

Monthly Price: $179.95 - $199.95
Transaction Fee: None
Products: Unlimited
Storage Space: Unlimited
Bandwidth: Unlimited

Comparable


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