Best Home Security System
The top choices for a safe and secure home, regardless of income.
Seven people, 600 hours, several afternoons’ worth of calls with sales reps, interviews with law enforcement, and lots of coffee — that’s what it took to formulate our home security system reviews and find the best options.
Data from 2011 shows that break-ins aren't limited to the very wealthy; in fact, the most frequently burglarized homes in the U.S. had an annual income less than $35K.
In the not-so-distant past, home security systems were a luxury limited to lavish estates and wealthy property owners. But thanks to the explosive growth of mobile technology, they’re swiftly becoming much more affordable, and accessible. So whether you’re a homeowner, renter, or previous victim, our review will help break down the truth behind the best home security systems.
How We Found the Best Home Security Systems
- We surveyed 100 homeowners with active security systems to better understand their needs.
- We scrutinized over 60 articles, studies, and expert opinions about all types of home security systems.
- We compiled an extensive list of 41 home security companies, along with each one’s line of services and features.
- We reached out and collaborated with local law enforcement.
- We individually called several home security providers and went through the entire quote process.
Anyone Living Under a Roof is a Potential Target
Right off the bat, we learned that many folks feel like their homes and belongings are safe from break-ins. You know the feeling: You don’t own anything worth stealing, so who would bother? But take a quick peek at the U.S. Department of Justice’s household burglary report and one thing becomes utterly apparent: Anyone living under a roof is susceptible to break-ins — not to mention fires, floods, and other disasters.
Contrary to what’s portrayed in the movies, thieves generally act out of opportunity. They’re looking for an easy job with a big payoff, which means that small, expensive items like smartphones, tools, jewelry, and appliances are at the top of their list. Unsurprisingly, those items are
Are Home Security Systems Worth It?
Just four years ago, the average dollar value of stolen goods during completed burglaries was around $2,000. The perils of burglary aren’t limited to monetary loss, though. Home invasions are scary, and the emotional toll can be devastating – especially for children. Factor in the possibility of losing a precious family heirloom, like great grandma’s engagement ring or a baseball signed by the original Braves, and the situation can grow exponentially worse.
People should feel more secure in their own home than any other place on the planet.
There’s no arguing home security systems are a viable deterrent (prevention is the best course of action, after all) but it’s also important to remember that if someone manages to slip into your home uninvited, visible and audible signs of alarm systems often halt crimes-in-progress before any irreparable damage is done. Secondly, some home insurance providers grant discounts to those who install them. And if you work from home, you might even qualify for a slight tax break.
There’s also the benefit of home automation. Left the front door open by accident? Lock it from your phone. Wondering how the pipes in your basement are faring? Inspect the status of your freeze sensor on the commute home. Need to check in on the nanny? Pull up a live video feed of your living room in a web browser. You get the picture.
In just a couple of years, home automation devices like the Nest thermostat and August smart lock have commanded the attention of both consumers and the competition with overwhelming sales. Home security providers know that customers want more out of their systems, which is why they’ve incorporated every breed available into their lineup.
There were 2,845,000 burglaries in 2011. Of those incidences, they were most likely to happen in suburban locations and to households with less than $35k in annual income.
The Basics of a Home Security System
Levels of Protection
Advertising differs greatly from brand to brand, but when it all boils down, there are four fundamental levels of protection: intrusion, environmental, surveillance, and life safety. Being familiar with these terms will help you understand your needs and expedite the shopping process.
Below are a few examples of devices found in each category:
These devices are the core of a security system, and final barrier of safety for you and your family during a home invasion.
Environmental devices, like smoke alarms and carbon monoxide sensors, provide security against non-human threats.
Whether you're in the kitchen or another country, security cameras allow you to keep an eagle eye on your property, children, and belongings.
Life safety is an additional layer of protection that's focused on elderly individuals and people with serious medical needs.
At the very least, all home security systems are composed of a control panel, wireless sensors, audible alarm, and a 24/7 professional monitoring service (check out our DIY home security review for recommendations). Once a sensor has been triggered, the control panel will relay that info to the monitoring station via either a broadband, cellular, or landline connection.
How much is it going to cost you? Owning a security system means that you’ll need to pay a monthly monitoring subscription, which is separate from the startup expense. And unfortunately, most home security providers require a minimum 36-month contract. Worst case scenario, you should expect to pay for equipment upfront (some companies lease hardware instead) and sign a three-year monitoring commitment.
Pro tip: Don’t confuse wireless systems with cellular systems. The term “wireless” refers to the hardware involved, while “cellular” refers to systems that communicate cellularly with a monitoring station.
Packages and Features
Here’s the deal: All the top brands offer practically equivalent devices and features. In fact, many of them use the same equipment manufacturer (like GE, Honeywell, and 2GIG). The point is, technologies that power the home security industry are becoming ubiquitous. And for shoppers, the only influential difference between brands is the way their offerings are packaged and priced.
For instance, SimpliSafe customers must choose from one of five hardware bundles, then equip it with a monitoring service. Companies like ADT, on the other hand, offer a single monitoring package that doesn’t come with a standard set of equipment. And even when companies don’t offer custom-tailored packages, they do – home automation services (like ADT Pulse) and extra sensors are generally available as add-ons.
What You Need To Know
Brand Reputability Is Key
Just under 50 percent of the people we surveyed felt that a brand’s reputation is the most important factor when choosing a home security system. We made the phone calls. We labored over spreadsheets. We did the dirty work. And do you know what we discovered? They’re right.
Home security is a notoriously unstandardized industry. Unexpected costs (especially for renters), cryptic contractual stipulations, and inconsistent service packages make it hard for shoppers to gauge and compare prices. That’s why a brand’s reputation – the level at which it bothers to cater to customers – is at the top of our priority list.
The Shopping Experience Is Less Than Ideal
Shopping for home security is all about the quote, but be warned: getting your hands on one is unnecessarily tedious. Conversations with salespeople can take upwards of 20 minutes, and offer little to no information that isn’t already displayed on the website. (You’ll end up on the line with at least two different company representatives anyway, so we’d advise skipping live chats altogether.) For example, here’s a tidbit from one of our researcher’s live chats:
“Hi, I’ve got a quick question: Is there any cost associated with relocation for existing customers?”
“Hello. For relocation you would need to speak to our relocation department via phone there are no moving fees that i’m aware of.”
During the call, you’ll schedule an appointment with a specialist who’ll walk you through a full-blown consultation. It might be same-day, or it might not, and sometimes it requires a home visit, so be prepared to block out some time.
Then, and only then, will you get your quote.
It’s understandable that providers who build systems on a case-by-case basis would hesitate to dole out generic quotes. But in today’s world, transparency of cost is key, and the ability to quickly provide would-be customers with a ballpark figure would surely give one company an edge over the others.
While we’re on the topic of transparency, it’s worth noting just how obfuscated many of the websites are. Seriously, this industry has some catching up to do. We gathered the lowest monthly monitoring costs from figures displayed online and compared them with those we were quoted on the phone. Outside of SimpliSafe (who remained a consistent $14.99), we ran into some pretty significant discrepancies. For example, Live Watch touts $19.95 per month online, but by the time our call was over, it had jumped to $35.90.
Signing a three-year contract with big league providers isn’t the best option for absolutely everyone. Check out our DIY home security review for recommendations that put the user in total control, all without a monthly fee.
The stats below outline crime rate by city in the United States. Select a city to explore data particular to each city and see how they stack up nationally.
The map below outlines crime rate by city in the United States. The yellow circles show the property crime rate. Click the circles to explore data particular to each city and see how they stack up nationally.
High-risk windows (basement, garage, ground-level, partially or totally secluded, latched, etc.) should be secured sufficiently enough to discourage or impede possible intrusion.Seattle Police Department
Why 36 Home Security System Providers Didn't Make The Cut
How We Made Our Decisions
Before we dive in, it’s imperative that we make note of two common criteria that didn’t factor into our review methodology:
We did not review individual pieces of equipment or security technologies.
We aren’t a team of security and software professionals, nor do we claim to be. However, we consulted with home security experts and built our methodology around the factors that wound up carrying the most weight for shoppers. Remember: Many home security providers slap their label on devices from the same equipment manufacturer.
We did not review services, packages, or pricing.
The quote process is far from straightforward, and it would be misleading for us to simply recommend certain brands or packages based upon a listed price.
Brands That Were Cut Because They Were Dissolved or Didn’t Qualify as a Home Security Provider
To begin, we eliminated brands that were no longer or business, or weren’t actually home security providers (software platforms, resellers, et cetera).
Brands That Were Cut Because of Regional Availability
Next, any company without a national presence was cut. National availability is a great indication of quality and stability, but we also wanted to ensure our recommendations would remain accessible to readers across the country.
Brands That Were Cut Because of Self-Monitoring
Third, we chose only to include brands that offered professional 24/7 monitoring. Yes, DIY monitoring is a growing trend (check out our DIY home security review for more info), but our recommendations needed to at least have the option for that additional layer of protection.
Brands That Were Cut Because of Landline and Broadband Connectivity
Fourthly, only brands that offer wireless hardware and cellular monitoring connectivity passed through round three. Cellular systems are much more reliable than landline or broadband systems and aren’t restricted to certain locations or ISPs.
Brands That Were Cut Because They Didn’t Offer Home Automation
Then we let go of any brands that didn’t offer home automation add-ons (wireless locks, connected thermostats, et cetera). Home security isn’t just about protection, you know; it’s about your peace of mind.
Brands That Were Cut Because of Conglomerate Restrictions
And finally, we cut any brands that require you to either A) be an existing customer of their parent company, or B) subscribe to an additional service.
Our Approved Brands
So, after pitching our catalogue of brands against those five filters, we were left with 10 semi-finalists:
FrontPoint Security -- Read the full review
Vivint -- Read the full review
ADT -- Read the full review
Protection 1 -- Read the full review
LiveWatch (formerly SafeMart)
Remember when we said that the industry is largely unstandardized, and shopping for a home security system is tedious? That’s why we chose to go even further and make another round of eliminations based upon what we’re calling the “headache factor.” To do that, we sliced the concept of brand reputability into three observable factors, crafted a weighted test, and handed out scores. Here’s how it worked:
- Public Opinion, 40% Weight
We compared the number of Angie’s List reviews with the number of Better Business Bureau complaints from past 12 months.
- Ease of Startup / Transparency of Cost, 40% Weight
We made a judgement call regarding things like: Does the website offer enough information to make an educated purchase? How many clicks does it take to get there? And are you required to read any fine print?
- Competitive Pricing, 20% Weight
We gathered each brand’s cheapest cellular package, added all fees and equipment costs, and determined the total 12-month cost. Any brand who priced higher than average was scored negatively.
That left us with five Reviews.com-recommended brands. And to help you get started, we’ve listed each one’s cheapest offering that includes cellular monitoring.
FrontPoint offers three upgradable packages that require a minimum 36-month monitoring contract, all backed by its stellar reputation.
Secure Package: $44.99/mo
Cost for a year: $638.88
Protect America offers upgradable packages that require a 36-month monitoring commitment, but you won't have to pay anything upfront for equipment.
Secure Package: $41.99/mo
Cost for a year: $533.88
Link Interactive offers three standalone security packages that can be equipped with cellular monitoring – as long as you’re willing to sign a 36-month contract, of course.
Secure Package: $34.99/mo
Cost for a year: $553.88
LiveWatch offers two easy-to-install equipment bundles that can be equipped with several different monitoring plans. Add-on options are plenty, and customers are only required to sign a 12-month monitoring contract.
Secure Package: $19.95/mo
Cost for a year: $358.35
SimpliSafe offers the most affordable standalone security kits in the business. Plus, you won’t have to sign any contracts.
Secure Package: $14.99/mo
Cost for a year: $439.83
Downside: Exceedingly expensive hardware
Vivint's home automation technology is undoubtably the best, but it's also the most expensive. For example its $900 iPanel is $500 more than the average touchscreen control panel. If you have the money, though Vivint won't disappoint.
Downside: Conflicting public opinion
ADT is tricky. it's obviously the most popular home security provider (over sixty percent of our surveyed consumers were ADT customers)., but it also has the highest number of complaints - a fact that could simply be related to its enormous customer base. However, there are other reasons for the cut, as well - ADT offers minimal up-front information and requires a professional installation, which can add extra costs and inconvenience.
Other companies that barely missed the cut
Downside: Extraordinarily average
No matter how we sliced it, Monitronics failed to stand out over the competition. Another downside is that it won’t allow renters to purchase and setup a system – the actual homeowner is required to do the dirty work.
Downside: Lack of transparency
It was fairly difficult to obtain clear information about the company, its packages, and the overall cost.
Downside: Inconclusive brand presence
Alarm Grid offers a la carte equipment and the lowest monitoring fee in the business; however, its online presence is too nonexistent for us to recommend it over the competition. It also requires a working knowledge of standard security equipment to get started.
Wondering why your provider didn’t make the list?
We went by a very rigid and specific review methodology that brought our list from 43 brands down to five. If your product is missing from our recommended list, it probably didn’t meet the requirements set forth within our methods. However, if you feel there’s been a mistake, please let us know by tweeting @reviews and we’ll update our review!
If you’re looking for more options, visit our DIY home security review for everything you need to know about owning a self-monitoring security system.