Latest Update: April 10, 2017

Best Home Security System

After reviewing all the top home security systems for 2017, we found that reputation, recognition, technology, and dependability matter the most.

What it's best for:

Website:

Call:

Review:

Installation:

Warranty:

Years in Business:

Recognizability /
Pro Installation

Professional

Lifetime

127 years

Customization

DIY
(Pro available)

3 years

10 years

Low Upfront Cost

DIY
(Pro available)

Lifetime

25 years

No-Contract / Low-Cost

DIY

1 year

1+ years

Technology /
Mobile App

Professional

Lifetime

18 years

All-around Value

DIY

1 year

65 years

We invested over 700 hours in our quest to uncover the truth about the home security industry. We surveyed 100 homeowners with active security systems, got opinions from top security experts, read over 60 articles and studies, reviewed 38 companies, collaborated with law enforcement agencies across the country, and tested the buying process for all of our top picks.

The 6 Best Home Security Systems

Best for Recognizability and Professional Installation: ADT

ADT is arguably the most recognizable name in home security. The name itself on a sign outside a home will make intruders think twice. It excels in home automation and offers all the technology you need to turn your home into a fortress. It even offers hard-to-find medical alert protection. ADT also has six in-house monitoring centers, more than any of the top companies. ADT isn’t the best choice for those on a budget: There’s no pricing information online, and all equipment must be paid for upfront. It will be interesting to see what 2017 holds as ADT was purchased by private equity group, Apollo, and will merge with Protection 1. The most popular brand in the industry seems primed to grow even larger the next few years.

Best for Overall Reputation and Customization: Frontpoint

Frontpoint leads the home security industry in flexibility and customer satisfaction. Instead of requiring consultation, professional installation, and multi-year contracts, Frontpoint allows you to design your own system from scratch: you choose sensors, a monitoring package, and contract terms as you see fit. Large upfront equipment costs are a drawback: If that’s an issue, you’re better off with Protect America or Vivint, who front equipment in exchange for longer contract terms. But if you can afford it, you’ll likely be satisfied with Frontpoint — most customers say they'd recommend it to a friend.

Best for Low Up-front Cost and Initial Phone Call: Protect America

Protect America is the cheapest to get up and running among the big-name home security companies, but that’s only if you go the landline route at only $20/month for monitoring. (Keep in mind, the cellular monitoring will cost you over $40/month.) Also, there are no up-front costs at all — activation and installation are free, and so is the equipment. Protect America will lock you into a 36-month contract, with a 30-day return policy, and a pay-in-full policy should you decide to cancel after that. The company does get a special callout for having a great initial phone call that was helpful, clear, and informative.

Best for No-Contract and Low-Cost: GetSafe

Like Frontpoint and Link Interactive, GetSafe offers an easy-to-use system that you can install on your own. But when it comes to monitoring, GetSafe has one big advantage: It doesn’t require a contract. The upfront cost for equipment ($250) is a bit more than Frontpoint, but Its $35-per-month professional monitoring payment is par for the course — and you can change your mind and cancel at any time. GetSafe also supports a great variety of third-party home automation devices, but with a slight catch: You’ll have to buy a $65 Z-Wave adapter to use them. If you’re a renter, or prefer not to make a 36-month commitment, GetSafe is probably your best option. Note: If you don’t mind signing at least a one-year contract, GetSafe will give you its $250 starter kit for free, making it shortest and most affordable commitment of all our top picks.

Best Technology and Mobile App: Vivint

Vivint rolls the industry’s best technology and innovation into an attractive month-to-month service package. The mobile app, which you’d probably use daily, blows away every other company on the list (it averages 4.5 stars out of 5 from over 21,000 Google Play and nearly 5,000 iOS users). Vivint Sky will notify you if a door wasn’t locked when you leave your house. The downside with Vivint has always been two-fold: It's more expensive than the rest of the industry and sports a spotty customer service reputation. You get what you pay for in terms of equipment and functionality, plus there are positive signs of Vivint turning around the poor customer experience.

Best for All-Around Value: Link Interactive

Link Interactive isn’t as widely known as some of our other top picks, but it’s certainly one to keep an eye on. The company offers monthly cellular-monitoring packages, home automation, and energy management at just $35 per month. For an extra $5 per month, you can get video monitoring as well. Link Interactive is part of Mountain Alarm, which has been in business for over 60 years and has a solid reputation — with an A+ Better Business Bureau rating. Look for Link Interactive to continue pushing ADT, Frontpoint, and Vivint in terms of flexibility, pricing, and home automation, which will only help improve an already competitive industry.

Why 28 Home Security System Providers Didn't Make the Cut

Methodology: How We Made Our Decisions

Before we dive in, just a few notes about this review. Our focus is on full-service home security providers that offer equipment and professional monitoring. This includes both self-installation home security providers (Frontpoint, Protect America, Link Interactive) and companies that offer professional installation (ADT, Vivint).

A few factors to keep in mind as you read through the rest of this review:

  1. We did not review individual pieces of equipment or security technologies.

    We aren’t a team of security and software professionals, nor do we claim to be. However, we consulted with home security experts and built our methodology around the factors that carried the most weight among shoppers. We should also point out: Many home security providers slap their label on devices from the same equipment manufacturer.

  2. We didn’t rate companies when it comes to packages and pricing, but did assess costs for monitoring and equipment to determine overall value.

    The quote process is far from straightforward, and it would be misleading for us to simply recommend certain brands or packages based upon a listed price. Most companies also offer customized pricing solutions for equipment add-ons, and while we can break down the individual cost of a piece of equipment or monitoring plan, the entire cost is still variable depending on the individual.

  3. Our list started with 38 companies, but several were dissolved or didn’t qualify as a home security provider.

    We eliminated 13 brands that are no longer in business or were actually software platforms or resellers as opposed to an actual, full-fledged home security company.

1
Brands That Were Cut Because of Regional Availability

9 disqualified

Any company without a national presence was cut. National availability is a great indication of quality and stability, but we also wanted to ensure our recommendations would remain accessible to readers across the country.

  • Guardian Protection Services
  • Aloha Alarm
  • EMC Security
  • Ackerman Security Systems
  • CPI Security
  • AlarmForce
  • Central Security Group (formerly SecureNet)
  • Vector
  • ASG Security

2
Brands That Were Cut Because of Self-Monitoring

1 disqualified

We chose only to include brands that offered professional 24/7 monitoring. Yes, DIY monitoring is a growing trend (check out our DIY home security review for more info), but our recommendations needed to at least have the option for that additional layer of protection.

  • Optlink

3
Brands That Were Cut Because of Landline and Broadband Connectivity

4 disqualified

Only brands that offer wireless hardware and cellular monitoring connectivity passed through this round of cuts. Cellular systems are much more reliable than landline or broadband systems and aren’t restricted to certain locations or ISPs.

  • AT&T Digital Life
  • Comcast Xfinity Home Security
  • LifeShield Security
  • Century Link Home Security

4
Brands That Were Cut Because of Conglomerate Restrictions

1 disqualified

And finally, we cut any brands that require you to either A) be an existing customer of their parent company, or B) subscribe to an additional service.

  • SuddenLink ConnectedHome

We Took It A Step Further

The home security industry is largely unstandardized, and shopping for the best home security system can be tedious. That’s why we chose to go even further and make another round of cuts based upon “headache factor,” what others are saying, and keeping up to the standards of today’s technology. To do that, we handed out some additional scores based on the following:

  1. Public Opinion and Presence, 25% Weight

    We compared the number of Angie’s List reviews with the number of BBB complaints over a 12-month period. We also factored in recognizability, popularity, and overall presence.

  2. Ease of Startup / Transparency of Cost, 25% Weight

    We made a judgment call regarding things like: Does the website offer enough information to make an educated purchase? How many clicks does it take to get there? And are you required to read any fine print?

  3. Competitive Pricing, 25% Weight

    We gathered each brand’s cheapest cellular package, added all fees and equipment costs, and determined the total 12-month cost. Any brand that priced higher than average was scored negatively.

  4. Technology, 25% Weight

    We gave credit to companies who are forward-thinking and are pushing the entire industry ahead in terms of technology. This includes giving more credit to providers with a great mobile app (that actually works) and those that integrate with new technology. Forward-thinking is important!

Other Recommendations (Honorable Mentions)

There were three companies that made it through our entire funnel, but we didn’t think they were standouts in a particular area. All are worth keeping an eye on in the future and during your purchasing process. We’ve included some reasons why each didn’t quite make the cut, but each still boasts plenty of positive points.

LiveWatch

Formerly known as SafeMart, LiveWatch offers two easy-to-install equipment bundles that can be outfitted with several different monitoring plans. There’s a 12-month monitoring contract and the basic plan runs $30. LiveWatch is a decent option if you’re on a budget, but we were stuck on the phone for 43 minutes, some of which was spent trying to sell us on the brand itself.

Monitronics

No matter how we sliced it, Monitronics failed to stand out from the competition. Another downside is that it won’t allow renters to purchase and set up a system – the actual homeowner is required to do the dirty work. The pricing is in line with most other home security systems, but there’s no place where Monitronics “wins” — instead, it’s acceptable across the board.

Alarm Grid

Alarm Grid offers a la carte equipment and the lowest monitoring fee in the business; however, its online presence is too nonexistent for us to recommend it over the competition. It also requires a working knowledge of standard security equipment to get started and the up-front costs aren’t exactly cheap (second highest from our calculations).

Our Reviews of the Best Home Security Systems

ADT Review

ADT Monitoring Price: $37 - $60 / month (3 packages)
Equipment: $99 - $449 / year (with three-year contract)
Contract Terms: 12 months, 36 months

ADT is virtually unmatched when it comes to the whole package of technology, professional installation, monitoring, and notoriety. It offers your standard door and window sensors, plus motion and glass-break sensors and surveillance cameras. There’s also the option to add smoke and carbon monoxide alarms that link into your security system, so if there’s a fire or a gas leak, ADT will know and alert the authorities. In addition, ADT is one of the few home security providers that offers medical alert pendants, which are great for older adults in the home. Where ADT really excels, though, is home automation: You can seamlessly control your security system, lights, garage door, thermostat, and door locks from your smartphone or computer anywhere in the world.

Customer service is another story. Of its 153 Better Business Bureau customer reviews, 144 reported a negative experience with the company; over 95 percent of respondents said they were unlikely to recommend ADT to a friend. The reasons vary widely, and we aren’t sure if the number of complaints is a result of ADT being that bad or if it’s reflective of the sheer volume of customers ADT has in all areas compared to other providers. Still, where there’s smoke, there’s usually fire.

A Closer Look at ADT’s Features

Monitoring Price $37 - $60 / month
Equipment Price Free with basic packages
Contract Terms 36 months
Cellular Monitoring? Yes
Installation Professional
Ability to Relocate? Yes
In Business Since 1874
Better Business Bureau Rating A+
Best For Recognizability, professional installation, automation
Falls Short Expensive, poor customer service
  • Most popular company: ADT has been in business for over 140 years. The company sign and logo are by far the most recognizable symbols in the industry. Something has to be said about having a dominating market share and a valuation of nearly $7 billion.
  • Must contact company for quote: Unlike some of its competitors, ADT doesn’t list detailed pricing information on its website. You must contact a representative who will first help you design a custom system and then give you a quote. ADT’s refusal to share pricing makes it difficult for comparison shoppers to evaluate equipment costs across separate providers.
  • Money-back guarantee: If you’re dissatisfied with your ADT security system, you can return it within the first six months and ADT will refund your installation fee and any monitoring costs.
  • Six monitoring centers: ADT owns six monitoring centers across North America to assist you if there’s an emergency. Your signal will be transmitted to the nearest monitoring center and a representative will contact both you and the appropriate authorities to ensure you’re safe. In the event of a service disruption, your account is transferred to another monitoring station, so you’re always protected.
  • Cellular monitoring: ADT’s Remote and Video packages come standard with cellular monitoring (you can add it to the Traditional package for an extra fee). Cellular monitoring is considered more secure than landline monitoring because the latter can be disabled if intruders cut your phone line.
  • Environmental protection: In addition to the standard intrusion sensors and cameras, ADT offers smoke, carbon monoxide, and flood alarms that connect to your security system. If any of these alarms go off, the monitoring center is notified so they can send assistance your way.
  • Excels in home automation: ADT offers the most advanced home automation technology of any home security provider. Using its web interface or mobile app, you can arm and disarm your system, check your security camera feeds, adjust the temperature and lights, and lock and unlock your doors. You can even create customized modes that automatically adjust your home to predetermined settings with a single click. ADT also partners with third-party devices like the Ring Video Doorbell and the Nest Learning Thermostat to make syncing them with your ADT system simple.
  • Medical alert systems: ADT is one of the few home security companies that also offers medical alert pendants. Older adults are often at a greater risk of injury from falls, and if they’re home alone, it can be a while before someone finds them. A medical alert pendant empowers them to call for help themselves, even if they can’t get to a phone.

ADT Every high-tech and automation option you could ever want, but the company suffers from legal troubles and customer complaints.

Monitoring Price: $37 - $60 / month
Equipment: Free with basic packages
Contract Terms: 36 months

FrontPoint Review

Frontpoint Monitoring Price: $35 - $50 / month (3 packages)
Equipment: $99 - $449 / year (with three-year contract)
Contract Terms: 12 months, 36 months

Frontpoint builds its business and its security systems around you. It gives you the flexibility to create a custom security solution with all the equipment you need and nothing you don’t. If you have questions or need assistance in designing a system, Frontpoint representatives are standing by to help set your mind at ease. Unlike everyone else in the industry, Frontpoint reps won’t stuff a system down your throat — they’ll actually listen to what you want.

Frontpoint offers three basic packages to choose from, but they’re all open to customization. Choose your control panel, how many of each type of sensor you want, your contract term, and your preferred monitoring package. Prices for everything are clearly listed, and your total automatically updates every time you make a change, so you’re never in the dark about how much it’ll cost you.

As one of the most transparent and flexible home security companies in the industry, Frontpoint makes buying and installing your system a breeze.

Most home security companies require you to speak to a representative and even consent to an in-home consultation before you can get a quote, but Frontpoint lets you purchase your system online. If you need assistance in designing a system, though, you can contact the company by phone or fill out the quote form online and a representative will contact you. They’ll walk you through the available options and give you personalized equipment recommendations, so you can feel confident that your home is adequately protected.

Consumers overwhelmingly praise Frontpoint’s customer service. Of its 91 Better Business Bureau reviews, 81 have been positive; 86 percent of respondents said they would recommend Frontpoint to others. Customers report that representatives are patient, knowledgeable, and quick to respond when you need them. Amazon customers also lauded Frontpoint with a rating of 4.4 out of 5 stars.

Frontpoint takes its dedication to customer satisfaction one step further, offering a 30-day risk-free trial on all systems. If you’re unhappy with your system after it’s installed, you can return it within the first month at no cost to you for a complete refund.

A Closer Look At Frontpoint's Features

Monitoring Price $35 - $50 / month (3 packages)
Equipment Price $99 - $449 / year (with three-year contract)
Contract Terms 12 months, 36 months
Cellular Monitoring? Yes
Installation DIY
Ability to Relocate? Yes
In Business Since 2007
Better Business Bureau Rating A+
Best For Overall reputation, flexibility, transparency
Falls Short Expensive equipment
  • Transparent pricing: Most home security companies won’t give you any pricing information unless you call for a quote. Frontpoint gives you the exact cost of every sensor, control panel, and monitoring package so you know exactly how much you’re paying. And there are no hidden fees. Screen Shot 2016-08-19 at 1.48.20 PM
  • Choose your contract term: The majority of home security providers require a three-year contract, but Frontpoint gives customers the option to choose a one-year contract instead. It’s great if you’re unwilling to make a long commitment, but if you know you’re going to keep your system for several years, the three-year contract saves you $275 annually.
  • 30-day, risk-free trial: Unlike most home security providers, Frontpoint allows you to return your system within the first 30 days for a full refund for any reason. You won’t even have to pay return shipping.
  • GE equipment: Frontpoint uses industry-standard GE control panels and sensors recognized as some of the most popular, secure, and reliable options available.
  • Wide array of sensors: The company offers basic door, window, and motions sensors to detect intruders, but it also has less common offerings like glass-break sensors. You can also get surveillance cameras and smoke, carbon monoxide, and flood sensors that link to the rest of your security system. The only thing Frontpoint is missing is medical alert monitoring — useful in homes with older adults who may be at a greater risk of falls.
  • Wireless, cellular monitoring: All of Frontpoint’s plans come standard with cellular monitoring. It’s more secure than landline monitoring, which thieves can easily disable by cutting your phone line. Barring the failure of cell towers in your area, your system will be able to report any emergencies to the monitoring center.
  • Choice of monitoring packages: If you’re interested in basic security system monitoring, you can get by with the Protection Monitoring package for $35 per month. This covers all sensors and sends immediate alerts to the monitoring center if a sensor is triggered. The $45 Interactive Monitoring package enables you to remotely arm your system and control your lights. It will also send email or text alerts, so you know when something’s wrong while you're away. Those interested in surveillance cameras or more advanced home automation features like an automated thermostat and door locks should choose the $50 Ultimate Monitoring package.
  • Three-year warranty: If a sensor or control panel breaks within the first three years after your purchase, Frontpoint will send you a new one at no cost.
  • Crash & Smash protection: If a thief tries to disable your alarm system by smashing the control panel, a signal will immediately be sent to the monitoring center.
  • Remotely monitor your system: Frontpoint has mobile apps for iOS, Android, BlackBerry, and Windows devices. You can view security system details, see alerts, check surveillance cameras, and remotely arm and disarm your system. If you go with the Interactive or Ultimate Monitoring packages, you can also adjust home automation settings remotely.
  • Simple setup: The control panel comes preconfigured; all you have to do is plug it in. To hang sensors, just peel and stick them to the walls. Once setup is complete, you can call Frontpoint and a representative will verify everything is working and activate your system.

Frontpoint FrontPoint offers three upgradable packages that require a minimum 36-month monitoring contract, all backed by its stellar reputation.

Monitoring Price: $35 - $50 / month (3 packages)
Equipment: $99 - $449 / year (with three-year contract)
Contract Terms: 12 months, 36 months

Protect America Review

Protect America Monitoring Price: $20 - $43 (landline), $42 - $55 (cellular)
Equipment: Free
Contract Terms: 36 months

Protect America is the best of the big home security companies when it comes to up-front pricing because, well, there are no up-front costs. There are no activation or installation fees, and the equipment is free. Protect America is entirely DIY, so you’ll have to do the installation yourself, but all you have to do is stick each sensor where it belongs. If you don’t want to do it, you can pay for someone to come out and help.

Additionally, there’s a lifetime equipment warranty so Protect America makes the barrier to entry very easy. The most basic monitoring plan is only $20 per month. We recommend cellular monitoring for a home security system, but that starts at $42 per month. Another nice feature is it offers five different monthly plans. As you scale up to a higher package, you get more included sensors, but that’s about it.

Protect America doesn’t have in-house monitoring, like ADT. Monitoring is taken care of by Criticom Monitoring Services, which has a solid reputation. In some tests, Protect America had the quickest response time compared to other companies. Other features include the ability for renters to order a system, a GPS car device add-on, and free moving services.

A Closer Look at Protect America’s Features

Monitoring Price $20 - $43 (landline), $42 - $55 (cellular)
Equipment Price Free
Contract Terms 36 months
Cellular Monitoring? Yes
Installation DIY
Ability to Relocate? Yes
In Business Since 1992
Better Business Bureau Rating A
Best For Low up-front cost, initial phone call
Falls Short Expensive cellular monitoring packages

Protect America Protect America offers upgradable packages that require a 36-month monitoring commitment, but you won't have to pay anything upfront for equipment.

Monitoring Price: $20 - $43 (landline), $42 - $55 (cellular)
Equipment: Free
Contract Terms: 36 months

GetSafe Review

GetSafe Monitoring Price: $25 - $35 / month
Equipment: $250 for the starter kit (additional equipment sold a la carte)
Contract Terms: No-Contract

GetSafe offers a self-installable system and a $35-per-month professional monitoring payment — but it doesn’t require a contract. And regardless of whether you pay monthly installments or a full year upfront, the pricing stays the same, making it a good option for commitment-phobes. GetSafe is also the only one of our top picks that offers a self-monitoring option, which runs $25 per month.

In fact, in terms of home automation, GetSafe is also a bit more versatile than Frontpoint and ADT because it supports a wider variety of third-party Z-Wave devices and also sells quite a few of its own devices (with transparent pricing that we really appreciated). On top of that, the $35 professional monitoring payment includes home automation features (like remote app control and mobile alerts). With Frontpoint and Vivint, you have to upgrade to $45 per month or more to utilize the same type of features.

There is one catch: GetSafe’s hub doesn’t have built-in Z-Wave support. So if you actually want to utilize this function, you’ll need to buy a $65 Z-Wave adapter first. It’s also worth mentioning that GetSafe’s app, while clean and functional, offers only the most basic features compared to the likes of Vivint, which offers the best home automation experience available.

GetSafe’s starter kit runs $250 upfront and includes a hub, one access sensor (most starter kits come with at least two), one motion detector, and one alarm siren. That might sound like a hard sell when compared to most of our top picks, which offer free equipment upon signing a contract. But remember: GetSafe doesn’t require a contract, and you own the equipment outright. At 12 months, Frontpoint offers the next-shortest contract — but it’ll knock your startup cost from $99 to $449. (Vivint offers a no-contract agreement, but it’ll cost $550 upfront — that’s $300 more than GetSafe.)

A Closer Look at GetSafe’s Features

Monitoring Price $25 - $35 / month
Equipment Price $250 for the start kit (additional equipment sold a la carte)
Contract Terms No-Contract
Cellular Monitoring? Yes
Installation DIY
Ability to Relocate? Yes
In Business Since 2016
Better Business Bureau Rating A-
Best For No-contract / Low-cost
Falls Short Clunky equipment design, starter kit only comes with one access sensor

GetSafe GetSafe offers both professional and self-monitoring options, all with no contract required.

Monitoring Plans
Self-Monitoring: $25 per month
Professional Monitoring: $35 per month

Vivint Review

Vivint Monitoring Price: $40/month, $50/month
Equipment: $550
Contract Terms: Month-to-month

Vivint should get a lot of credit for advancing the home security industry to where it is today. By essentially pioneering home automation, smartphone integration, and other advanced technology, Vivint has firmly entrenched itself as the right option for a large group of customers. Its home automation technology is undoubtedly the best (we’re talking 1TB of Space Monkey cloud storage and Amazon Echo integration), but it’s also the most expensive. However, if you want innovation and you’re willing to spend the money, it’s probably the right company for you.

Thanks to its Flex Pay program, Vivint is the only well-known home security provider that offers month-to-month service agreements. Equipment starts $550 upfront, and any additional equipment can be financed with a 42- or 60-month contract. Or, you can pay upfront — but you’ll need to call in order to get prices for most of its equipment, which is kind of annoying, especially considering that we found most of its devices to be on the pricey side.

During our quote process, Vivint came out as the most expensive home security provider. (Its $900 SkyControl Panel is $500 more than the average touchscreen control panel.) You’ll get what you pay for in terms of technology and functionality (plus a lifetime equipment warranty). But, its customer service sports an uneven track record. If you really dig into Vivint’s record, most of the negative customer service reviews are older — so there’s some promise things are getting better.

A Closer Look at Vivint’s Features

Monitoring Price $40/month for security monitoring, $50/month for smart home features
Equipment Price $550 for the starter kit (42- or 60-month financing offered for extra equipment)
Contract Terms Month-to-month
Cellular Monitoring? Yes
Installation Professional
Ability to Relocate? Yes
In Business Since 1999 (started as APX Alarm Security Solutions)
Better Business Bureau Rating B
Best For Technology, innovation, mobile app, automation
Falls Short High cost, questionable support reputation

Vivint Vivint's home automation technology is undoubtably the best, but it's also the most expensive. If you have the money though, Vivint won't disappoint.

Monitoring Price: $40/month, $50/month
Equipment: $550
Contract Terms: Month-to-month

Link Interactive Review

Link Interactive Monitoring Costs: $30 - $40 / month (3 packages)
Equipment: $230 - $540 (6 different packages)
Contract Terms: 36 months

Link Interactive is coming on strong recently in the home security market and is not showing any signs of slowing down. The company got a nice boost by partnering with Costco, but Link Interactive is now out on its own since that partnership has ended. It’s another DIY option (like Frontpoint, Protect America, GetSafe, and others) so you’ll have to do the install yourself.

The company was founded in 1952 as Mountain Alarm, so it’s not exactly new, but the brand identity and product offering have evolved rapidly. Link Interactive is flying under the radar without spending a ton of money on sales and advertising like the other big companies, and it continues to grow. It’s one of the providers that’s pushing the industry to be better. The monthly monitoring price is relatively low ($30 for the basic package), but you need to get the Gold package at $35 to take advantage of the top-notch home automation features. Over 90 percent of people said the system was easy to install, and close to 100 percent of customers would recommend the product to a friend.

One other note about Link Interactive is that the company leverages Alarm.com’s technology to power the mobile home automation experience. Alarm.com has a great reputation for its technology — just look at the app reviews and you can see it’s solid. The Android app has a 4.4/5 rating with over 18,000 reviews; the iOS app isn’t as great with a 3.5/5 rating, but that’s still better than most with the exception of Vivint.

On a negative note, Link Interactive only has a one-year warranty on equipment, which is far behind most of the industry. It doesn’t have the name recognition and established brand of an ADT, Vivint, or Frontpoint, but there’s plenty of promise that Link Interactive will continue growing as one the of the best all-around home security solutions out there.

A Closer Look at Link Interactive’s Features

Monitoring Price $30 - $40 / month (3 packages)
Equipment Price $230 - $540 (6 different packages)
Contract Terms 36 months
Cellular Monitoring? Yes
Installation DIY
Ability to Relocate? Yes
In Business Since 1952
Better Business Bureau Rating Inconclusive
Best For All-around value
Falls Short Not recognizable, one-year equipment warranty

Link Interactive Link Interactive offers three standalone security packages that can be equipped with cellular monitoring – as long as you’re willing to sign a 36-month contract, of course.

Monitoring Costs: $30 - $40 / month (3 packages)
Equipment: $230 - $540 (6 different packages)
Contract Terms: 36 months

What You Need To Know Before Buying

Home Security Systems Comparison

Price

Number of Packages

Equipment Price

Service Agreement Contract

Installation

Home Automation

Lighting scheduling

Lights react to sensors or other events

Home event alerts

Logged history of events

Remote arm/disarm

Access codes for different people

Electronic remote door locks

Remote temperature adjustment

Remote lighting and small appliances control

Mobile Access

Live video feed

Mobile device system access

Online system access

Home activity updates

iPhone app

Android app

Real-time emails or texts

Monitoring Services

24/7 home monitoring

Notifies police of criminal activity

Notifies fire department of environmental hazards

Notifies a medical team of medical emergencies

Non-outsourced monitoring services

Surveillance

Event triggered video recording

Live surveillance footage of other rooms

Live feeds and recordings

Fixed video cameras inside and outside

Event triggered photos (entries, break-ins, etc.)

Remotely controlled pan and tilt video cameras

Outdoor video cameras

Record and store activity within your house

Sensors and Detectors

Burglar alarm signals and notifies police

Fire/smoke detector notifies local fire dep.

CO detectors

Flood detectors

Temperature sensors detect drops in temp.

Door and window sensors

Motion detectors

Glass break sensors

Recessed door sensors (hidden from view)

Garage door sensors

Event triggered alarm

ADT

$37 – $60/month

5

Free w/ basic pack.

36 months

Professional

ADT

ADT

ADT

ADT

ADT

Frontpoint

$35 – $50/month

3

$99 min

12 months; 36 months

DIY or Professional

Frontpoint

Frontpoint

Frontpoint

Frontpoint

Frontpoint

Protect America

$20 – $55/month

3

Free

36 months

DIY

Protect America

Protect America

Protect America

Protect America

Protect America

GetSafe

$25 – $35/month

1

$250

no-contract

DIY

GetSafe

GetSafe

GetSafe

GetSafe

GetSafe

Vivint

$41 – $61/month

2

Free

60 months

Professional

Vivint

Vivint

Vivint

Vivint

Vivint

Link Interactive

$30 – $40/month

3

$230 – $540

36 months

DIY

Link Interactive

Link Interactive

Link Interactive

Link Interactive

Link Interactive

Brand Reputability Is Key

Just under 50 percent of the people we surveyed felt that a brand’s reputation is the most important factor when choosing the best home security system. We made the phone calls. We labored over spreadsheets. We did the dirty work. And do you know what we discovered? They’re right.

Home security is a notoriously unstandardized industry. Unexpected costs (especially for renters), cryptic contractual stipulations, and inconsistent service packages make it hard for shoppers to gauge and compare prices. That’s why a brand’s reputation – the level at which it bothers to cater to customers – is at the top of our priority list.

The Shopping Experience Is Less Than Ideal

Shopping for home security is all about the quote, but be warned: getting your hands on one is unnecessarily tedious. Conversations with salespeople can take upwards of 20 minutes, and offer little to no information that isn’t already displayed on the website. (You’ll end up on the line with at least two different company representatives anyway, so we’d advise skipping live chats altogether.) For example, here’s a tidbit from one of our researcher’s live chats:

“Hi, I’ve got a quick question: Is there any cost associated with relocation for existing customers?”

“Hello. For relocation you would need to speak to our relocation department via phone there are no moving fees that i’m aware of.”

During the call, you’ll schedule an appointment with a specialist who’ll walk you through a full-blown consultation. It might be same-day, or it might not, and sometimes it requires a home visit, so be prepared to block out some time.

Then, and only then, will you get your quote.

It’s understandable that providers who build systems on a case-by-case basis would hesitate to dole out generic quotes. But in today’s world, transparency of cost is key, and the ability to quickly provide would-be customers with a ballpark figure would surely give one company an edge over the others.

While we’re on the topic of transparency, it’s worth noting just how obfuscated many of the websites are. Seriously, this industry has some catching up to do. We gathered the lowest monthly monitoring costs from figures displayed online and compared them with those we were quoted on the phone. For example, LiveWatch touts $19.95 per month online, but by the time our call was over, it had jumped to $35.90.

Signing a three-year contract with big league providers isn’t the best option for absolutely everyone. Check out our DIY home security review for recommendations that put the user in total control, all without a monthly fee (except you might not want to pass on monitoring).

The Basics of a Home Security System

Levels of Protection

Advertising differs greatly from brand to brand, but when it all boils down, there are four fundamental levels of protection: intrusion, environmental, surveillance, and life safety. Being familiar with these terms will help you understand your needs and expedite the shopping process.

Below are a few examples of devices found in each category:

What's Involved

At the very least, all home security systems are composed of a control panel, wireless sensors, audible alarm, and a 24/7 professional monitoring service (check out our DIY home security review for recommendations). Once a sensor has been triggered, the control panel will relay that info to the monitoring station via either a broadband, cellular, or landline connection.

How much is it going to cost you? Owning a security system means that you’ll need to pay a monthly monitoring subscription, which is separate from the startup expense. And unfortunately, most home security providers require a minimum 36-month contract. Worst case scenario, you should expect to pay for equipment upfront (some companies lease hardware instead) and sign a three-year monitoring commitment.

Pro tip: Don’t confuse wireless systems with cellular systems. The term “wireless” refers to the hardware involved, while “cellular” refers to systems that communicate cellularly with a monitoring station.

Packages and Features

Here’s the deal: All the top home security system brands offer practically equivalent devices and features. In fact, many of them use the same equipment manufacturer (like GE, Honeywell, and 2GIG). The point is, technologies that power the home security industry are becoming ubiquitous. And for shoppers, the only influential difference between brands is the way their offerings are packaged and priced.

For instance, GetSafe customers must purchase a starter kit, then equip it with a monitoring service. Companies like ADT, on the other hand, offer a single monitoring package that doesn’t come with a standard set of equipment. And even when companies don’t offer custom-tailored packages, they do – home automation services (like ADT Pulse) and extra sensors are generally available as add-ons.

The Most Important Features Matter and Why They Matter

Home Automation

Home Automation is the ability to control events in the home through the security system. This includes the ability to control lights, appliances, and thermostats from a tablet or other mobile device. Homeowners will be able to perform these tasks while at home, or while they are away from home. The best home automation systems will also include scheduled and event-triggered automation, allow homeowners to arm and disarm the system, and open electronic door locks. Empowering the homeowner to control nearly every aspect of the home is the mark of the most innovative security systems. Advanced home automation capabilities like these will be ideal for those interested in a modern lifestyle that utilizes the best available technology.

  • Adjust Temperature – You can adjust the temperature of your house remotely.
  • Appliance Control – You can remotely turn small appliances on or off using a smartphone or Internet connection.
  • Arm/Disarm – You can arm and disarm the security system remotely.
  • Change Access Codes – You can change system access codes for different people who may have to enter your home.
  • Electronic Door Locks – The company offers electronic door locks that can communicate wirelessly so you are able to lock and unlock your doors from anywhere.
  • Event-Triggered Automation – You can set your lights to react to alarm sensors or other events.
  • History Log – You can view a logged history of events that have taken place over a specified time period.
  • Home Alerts – You can automatically receive alerts from your security system to keep you aware of what is happening in your house when you are not around.
  • Lighting Control – You can turn lights on or off using your laptop or smartphone.
  • Scheduled Automation – You can set a schedule for lights to be on at specific times of each day.
Monitoring Services

Monitoring Services refers to the types of monitoring that are contracted with the purchase of the security system. Industry standard will include 24/7 monitoring, as well as police, fire, and medical dispatching. Some companies contract their monitoring to outside organizations, while others perform the monitoring in-house. Monitoring Services is a central category because accessing and acquiring assistance in times of need is the primary purpose of home security systems.

  • 24/7 Monitoring – The company monitors your home 24 hours a day, seven days a week.
  • Fire Department Dispatch – The company will notify the local fire department if an environmental hazard is occurring in your home.
  • Internal Monitoring – The company provides internal monitoring services instead of outsourcing these services.
  • Medical Dispatch – The company will notify a medical team if a medical emergency is occurring in your home.
  • Police Dispatch – The company will notify the local police if a break-in or other criminal activity is occurring at your home.
Sensors and Detectors

Sensors and Detectors outlines the equipment available for inclusion in the home security and monitoring system. Smoke and carbon monoxide detectors are common, as are door and window sensors and motion detectors. The best home security systems will also include glass break detectors, flood detectors, temperature sensors, and recessed door sensors. Most home security systems will include a certain number of sensors and detectors in the standard price of the system and permit the homeowner to add additional equipment as necessary. Sensors and Detectors is an important category because it identifies the actual equipment that makes up the home security system.

  • Alarm Sounding – The security system has an alarm that is triggered inside the house when there is a break-in or other hazardous event.
  • Burglar Alarm – The company monitors a burglar alarm signal received from your home and notifies you and the police.
  • Carbon Monoxide – Carbon monoxide detectors are available that trigger an alert in your home while also sending a signal to the company monitoring center.
  • Door and Window Sensors – Door and window sensors are available that notify the monitoring center when a door or window is opened.
  • Fire and Smoke – The company monitors a fire or smoke detector and notifies your local fire department if necessary.
  • Flood Detectors – Flood detectors are available to help protect your home against water damage.
  • Garage Door Tilt Sensor – Garage door sensors are available that signal when a garage door begins to open.
  • Glass Break Detector – Glass break sensors are available that notify the company monitoring center if a window is broken.
  • Motion Detector – Motion detectors are available that sense movement and sends a signal to warn the owner.
  • Recessed Door Sensors – Recessed door sensors are available. These work like door and window sensors but are hidden from view and installed inside the door frame.
  • Temperature Sensors – Temperature sensors are available that monitor and detect significant changes in temperature within your home.
  • Wireless Sensors and Detectors – The company offers wireless sensors and detectors.

Security and Safety Across the Country

Expert's Corner

Local Authorities Speak Up

The stats below outline crime rate by city in the United States. Select a city to explore data particular to each city and see how they stack up nationally.

The map below outlines crime rate by city in the United States. The blue circles show the property crime rate. Click the circles to explore data particular to each city and see how they stack up nationally.

Seattle, WA

Population
652,405
Annual Property Crimes
37,402
National Average
25,897
Property Crime Rate Comparison
Seattle
57.33
WA
37.10
US
27.30
A property in Seattle is 110% more likely to be the site of a property crime
Burglary
Rate per 1,000
11.44
National Rate
6.10
High-risk windows (basement, garage, ground-level, partially or totally secluded, latched, etc.) should be secured sufficiently enough to discourage or impede possible intrusion.
Seattle Police Department

Local Home Security Reviews

We reviewed home security providers in various cities and states around the country to see how they stack up against our nationwide picks.

Our Other Home Security Reviews

We’ve reviewed the entire home security market, we’ve looked at the popular security companies in local markets, and we also took a dive into even more reviews.

Check out our other reviews here if you’re interested in digging deeper into home security:

Editorial Note: Compensation does not influence our rankings and recommendations. However, we may earn a commission on sales from the companies featured in this post. To read a further explanation of our process, click here. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by our advertisers. Reasonable efforts are made to present accurate info, however all information is presented without warranty. Consult our advertiser's page for terms & conditions.