With ADT Pulse®, the top home security company in America brings something new to the table for those interested in technology and complete home automation. However, ADT Pulse® does fall short in terms of video surveillance and you won't have access to every sensor and detector available.
Looking purely at home automation, ADT Pulse® is right at the top of the industry. The place where the standard ADT home security system falls short is the exact spot where ADT Pulse® excels. ADT Pulse® has every home automation feature available, including the ability to adjust the temperature remotely, control small appliances from other locations, and schedule certain automation, like having the lights turn on at a specific time. It's very clear that Pulse® is a much more high-tech option than the regular ADT system.
Well-organized online portal:
On the ADT Pulse® Web portal, you can check out your home and monitor or manage your home security at any time. One neat feature is that you can view and send video or pictures to and from your house. Besides that, you can adjust just about anything in your home. It also helps that the navigation is clean and simple. There's a summary tab that shows a quick overview of everything in your home, and then you can dig deeper by looking at other tabs, like history, alerts, automations, and schedules.
Interactive touch screen:
With ADT Pulse®, you get to manage your home security with a touch-screen device that basically has access to anything you would need to control your home. The touch screen will allow you to send an emergency alarm, arm your system, view live camera feeds, control the lights, read the news, view photos, check out traffic, and much more. However, a touch screen isn't available with all plans, so you will have to check to make sure the plan you get is compatible if you want to use this device.
Stable and recognizable company:
By taking your business to ADT, you can rest assured that you're with a solid and stable company, which would hopefully translate to similar features in your home security system. ADT started as a telegraph company in 1874 and has been around ever since. ADT has the largest market share in the United States and continues to have a strong presence overseas as well.
Missing some key sensors and detectors:
ADT Pulse® doesn't include some key features in their plans that some might consider vital to home security. None of the home security plans have glass break sensors, which send a signal that a window has been broken. There are also no recessed door sensors, although you can get motion-detecting sensors with all packages. Lastly, ADT Pulse® also doesn't include any garage door tilt sensors, which many companies offer.
Lack of video surveillance options:
Another area where ADT Pulse® falls short is in video surveillance equipment, as Pulse® is missing both pan-and-tilt and outdoor cameras. Pan-and-tilt cameras are a nice feature, as they can be controlled remotely and allow you to look around a room. For those interested in monitoring your doorstep or backyard, outdoor cameras can also be a great asset. Although ADT does provide access to outdoor cameras, they do not come standard with the Pulse® system. You could have ADT outdoor cameras installed, but they would be stand-alone cameras, and would not be connected to the Pulse® system. Having both of these camera options is not standard in the industry, but several security companies do offer both, or at a minimum, one or the other.
Highest package doesn't include all features:
Looking specifically at the highest available package, called Premier, many of the features that normally come standard in a home security system, especially one with this high of a price tag, are optional. Some of the more basic features listed as optional are remote lock/unlock, carbon monoxide detection, and flood monitoring. In addition, the lowest grade ADT Pulse® package, called Select, includes cellular connection, while all of the other packages have it listed as optional. The overall structure of the pricing and packages is generally very confusing.
Higher installation fee:
The installation charge for Security Choice's ADT Pulse® packages starts at $199, as compared to the $99 standard installation fee for non-Pulse® packages.
Monthly Monitoring Fee
Total Installation Cost
$99 - $999
Adjust Temperature - You can adjust the temperature of your house remotely.
Appliance Control - You can remotely turn small appliances on or off using a smartphone or Internet connection.
Arm/Disarm - You can arm and disarm the security system remotely.
Change Access Codes - You can change system access codes for different people who may have to enter your home.
Electronic Door Locks - The company offers electronic door locks that can communicate wirelessly so you are able to lock and unlock your doors from anywhere.
Event-Triggered Automation - You can set your lights to react to alarm sensors or other events.
History Log - You can view a logged history of events that have taken place over a specified time period.
Home Alerts - You can automatically receive alerts from your security system to keep you aware of what is happening in your house when you are not around.
Lighting Control - You can turn lights on or off using your laptop or smartphone.
Scheduled Automation - You can set a schedule for lights to be on at specific times of each day.
24/7 Monitoring - The company monitors your home 24 hours a day, seven days a week.
Fire Department Dispatch - The company will notify the local fire department if an environmental hazard is occurring in your home.
Internal Monitoring - The company provides internal monitoring services instead of outsourcing these services.
Medical Dispatch - The company will notify a medical team if a medical emergency is occurring in your home.
Police Dispatch - The company will notify the local police if a break-in or other criminal activity is occurring at your home.
Sensors and Detectors
Alarm Sounding - The security system has an alarm that is triggered inside the house when there is a break-in or other hazardous event.
Burglar Alarm - The company monitors a burglar alarm signal received from your home and notifies you and the police.
Carbon Monoxide - Carbon monoxide detectors are available that trigger an alert in your home while also sending a signal to the company monitoring center.
Door and Window Sensors - Door and window sensors are available that notify the monitoring center when a door or window is opened.
Fire and Smoke - The company monitors a fire or smoke detector and notifies your local fire department if necessary.
Flood Detectors - Flood detectors are available to help protect your home against water damage.
Motion Detector - Motion detectors are available that sense movement and sends a signal to warn the owner.
Wireless Sensors and Detectors - The company offers wireless sensors and detectors.
Garage Door Tilt Sensor - Garage door sensors are available that signal when a garage door begins to open.
Glass Break Detector - Glass break sensors are available that notify the company monitoring center if a window is broken.
Recessed Door Sensors - Recessed door sensors are available. These work like door and window sensors but are hidden from view and installed inside the door frame.
Temperature Sensors - Temperature sensors are available that monitor and detect significant changes in temperature within your home.
Cellular Monitoring Keypad - Keypads that communicate with the monitoring service through cellular technology are available.
Key Remote - The company provides a key remote or fob for you to control your system and alarms.
Medical Devices - The company offers additional devices for medical emergencies.
Panic Button - The company provides a remote panic button, which sends an alert to the company when activated within your home.
Touch-Screen Panel - The company provides a touch-screen panel for controlling the system.
Two-Way Intercom - The company offers a two-way voice intercom system to immediately speak to a representative if you encounter an emergency.
Wireless Keypad - The primary keypad for the system does not require a phone or Ethernet connection.
Installation and Setup
Custom Systems - The company provides custom security systems for your home.
Homeowners Insurance Certificate - The company will provide you with a certificate of installation that can often be submitted to insurance companies and used to obtain a lower homeowner insurance rate.
Technician Installation - A service technician will install your equipment.
Window Decals - The company provides window decals that show the home is protected by a security system to warn potential intruders.
Yard Sign - The company provides yard signs that show the home is protected by a security system to warn potential intruders.
Free Activation - There is no activation fee to start using the system.
Relocation Program - The company allows you to move your security system without assistance from a technician if you move to a new home.
Self-Installation - You can install your own equipment without the help of a service technician.
Android App - The company has an Android app that you can use to access your security system.
iPhone App - The company has an iPhone app that you can use to access your security system.
Live Video Feed - You can watch a live video feed of what is going on inside your home.
Real-Time Alerts - You can keep tabs on your home by receiving real-time email or text alerts.
Smartphone/Tablet - You can access your system from a smartphone or tablet.
Status Snapshot - You can get an updated status snapshot that shows what is happening in your home.
Web Access - You can access your system online.
Fixed Video Cameras - The company offers fixed video cameras to record happenings inside and outside of the house.
In-Home Surveillance - You can view live surveillance footage of what is happening in other rooms on the TVs in your home.
Live Feed - You can view live feeds of video that is recorded in real time.
Record Triggered Event - The video camera is triggered to record by an event like an entry, exit, or break-in.
Snapshots - The company offers a recording device or camera that takes snapshot photos of triggered events, like entries, exits, or break-ins.
Store Video Recordings - The company offers the ability to record activity within your house and store it so you can watch it later.
Outdoor Video Cameras - The company offers outdoor video cameras.
Pan-and-Tilt Video Cameras - The company offers pan-and-tilt video cameras that can be accessed and operated remotely to view more than a fixed area.
Blog - The company provides a blog with security tips and other relevant information.
FAQs - The company provides a list of answers to frequently asked questions.
Knowledge Base - The company provides a knowledge base of detailed help articles.
User Guide - A user guide or training manual is provided by the company.
Video Tutorials - The company provides video tutorials.
Email/Ticket - The company has an email or ticket system dedicated to support.
Live Chat - You can contact the company through live chat to get support.
Phone - You can contact the company by phone to get support.
Social Media - You can contact the company with questions through social media websites.
Monthly Monitoring: $49.99
Installation Fee: $199
Standard Contract: 3 years
ADT Pulse® offers additional packages and pricing directly through their website that is not listed above.
Disclaimer: We do our best to ensure the information on Reviews.com is accurate and updated at all times, however, we are unable to guarantee the accuracy of all information. Efforts have been made to keep the content up to date and factual. For the most current and complete product details please verify with the merchant, product, issuer, or service directly on their website or during the buying or application process. Please understand that Reviews.com does have financial relationships with some of the merchants reviewed on this website. Reviews.com may receive compensation if users choose to click on the links located on the pages of this website and sales and/or leads are generated for the merchant.