Best Home Security Systems in Utah
Utah is home to quite a few great security companies, but who has time to research all of them? We found the eight largest home security companies in Utah and evaluated each one on a slew of factors to find out how they stood up to Frontpoint, our national home security recommendation. In the end, Zions Security Alarms stood out as our favorite due to it’s stellar customer service, but Procom Security and Mountain Alarm weren’t far behind.
The Best Home Security Systems in Utah
Initial Equipment Cost
Zions Security Alarms
Zions Security Alarms
Zions Security Alarms sets itself apart by its commitment to integrity and superb customer service. We experienced this not only through what its customers said in online forums, but also while talking to Zions Security Alarms’ owner, Jacob Menke, over the phone. He courteously told us everything we wanted to know, and offered up additional details that we hadn’t even asked about, like Salt Lake City’s burglar alarm response police.
We were quoted a security package for a hypothetical home in Salt Lake City that had three bedrooms and two exits. Zions’ basic security package included two door sensors, a window sensor, and a motion sensor for an upfront cost of $700 and a monthly cellular monitoring fee of $40. The good news was that the package did not require a lengthy contract. However, it’s worthwhile to note that if you can stand the idea of a one-year contract, your initial cost could be reduced by up to $150.
Zions Security Alarms’ positive customer reviews on Facebook and Google confirmed to us that our stellar experience was not out of the ordinary. Another huge point in its favor was the flexibility it offered by allowing us to choose a one-year contract or no contract at all. We recommend that you call this company first, and we have full confidence that you won’t be disappointed.
While Procom Security didn’t earn our top spot, it was a very close second. Procom felt much more like a local, small business than Mountain Alarm, OnGuard Alarm, and Frontpoint. For example, we didn’t have to navigate through a confusing phone tree during our quote. Instead we were immediately greeted by a real, friendly person. Every customer review site we checked, like Angie’s List and Yelp, unanimously proclaimed that Procom Security consistently takes care of its customers.
We used the same setup that we explained above to test Procom’s quote process and we were not disappointed. It offered us a basic security package of two door sensors, one window sensor, and one motion sensor all for only $100 upfront and $40 a month for cellular monitoring. To offset that low initial cost, however, it does require you to sign a three-year monitoring contract.
Note: If you are interested in home automation (smart thermostats, WiFi lighting, etc.), Procom offers interest-free financing for a range of devices.
Procom’s customer service is on-par with our top pick, with Zions Security Alarms holding a slight edge. Regardless, these two companies stood tall above everyone else in the customer service department. If you are looking for a low initial cost and aren’t afraid to sign a three-year contract, Procom is definitely a company you should consider.
Mountain Alarm’s friendly staff were very easy to work with, and never pressured us to make a decision, but instead simply gave us all the information we requested. However, there was a small breakdown in communication between staff members which meant that it did take us several days to talk to the sales person. Sincere apologies were offered and we quickly had our quote.
Mountain Alarm offered us a basic security package that came with the standard equipment (door sensors, a window sensor, and a motion sensor) for a $100 installation and equipment fee and a $42 monthly cellular monitoring fee. Again, the low initial cost was offset by their three-year contract requirement.
Mountain Alarm has a good reputation and a sleek website, and, although it didn’t quite compare to our top two choices, it still impressed us as a solid choice for home security. It definitely wouldn’t hurt to browse its website or give the company a call to get a quote.
While we weren’t able to speak to a salesperson the first time we called, a representative from OnGuard did call us back the next business day. He was very professional and left us feeling confident in OnGuard’s ability to provide great customer service over the long term.
OnGuard’s basic security package includes the typical setup of three door sensors, a motion sensor, and a keypad that comes with a remote. All that would cost $750 up-front, and $40 a month thereafter. The higher up-front cost means that we would only be required to sign a one-year service contract.
OnGuard doesn’t just specialize in home security, but in what it calls “life safety systems.” That means that monitored fire alarms and medical alert bracelets are a large part of what OnGuard does.
Being a smaller business, OnGuard doesn’t currently have a lot of customer service ratings online, but the customers that have spoken up, have mostly had good things to say. Our positive experience, combined with the competitive pricing OnGuard offers, is what gives us the confidence to recommend this company to you.
Salt Lake City Burglar Alarm Response Policy
Most people would assume that if their burglar alarm is tripped, the police will shortly be on their way. If you live within the city limits of Salt Lake City proper, that assumption would not be correct. The Salt Lake City Police Department won’t respond to a burglar alarm unless it has been “verified.” Alarms can be verified by a guard service that responds to the alarm, a video camera that shows an intruder, or by an eyewitness (this could either be the homeowner or a neighbor).
What does this mean for you?
First, it means that alarm monitoring companies are required to send out a private security guard to check on false alarm. Of course this means that companies are going to pass that cost through to you. Some include that cost in their monthly monitoring price while others, like Zions Security Alarms, will charge you a separate monthly fee for that service if you home falls in SLC PD’s jurisdiction (Zions charges $7 a month).
While this policy might seem like a negative thing, it actually has a few upsides. For starters, you’ll pay less tax since the city doesn’t have to account for some $500,000 that was spent responding to false alarms in previous years. It also means that response times are lower than ever before. Even when you add in the time it takes for the security guard to arrive at the scene, and then for that guard to call the police, the police will still arrive more quickly knowing there’s an actual emergency. You will also save money on false alarm charges that could easily be incurred (these can be quite steep – as much as $100 for the first offense).
The Bottom Line
Frontpoint Frontpoint won the top spot in our review of nationwide providers. Check to see if it's available in your neighborhood.
It’ll cost you $700 upfront, but Zions Security Alarms is our top pick thanks to no contractual obligations, great service, and a competitive monthly monitoring payment. It’s also important to note that Zions and OnGuard Alarm are the only two companies that actually sell you the equipment. With the others, you lease the equipment and it has to be returned if you ever decide to leave the home.
If putting that much money down isn’t an option, Frontpoint is your next-best alternative. While the initial cost is the same as Procom and Mountain Alarm, you’ll come out $5 cheaper each month thanks to Frontpoint’s $35 cellular monitoring.
Call our recommendations for a quote, or visit Frontpoints website to get a quick online quote.