The Hartford Review

Many customers appreciate the broad selection of coverage options and relaxed medical exam requirements for The Hartford life insurance. However, given the company's financial outlook and lack of effective online and mobile resources, some customers may be better served by the more forward-looking competitors of The Hartford.

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The Good

Solid coverage options

The Hartford life insurance offers a full selection of policy types to meet your personal goals, including term life, whole life, and standard universal life policies, as well as variable and indexed universal life policies. You can also select from an excellent variety of optional coverages that include almost all major options available in the industry. Standard cash surrender, return of premium, and term conversion options are available to ensure you have maximum flexibility as your policy needs to evolve. Other popular optional coverages include a mortgage life option and a survivorship and joint coverage option. The only major optional coverage not provided by The Hartford is a whole life vanishing premium option, which enables you to apply your policy dividends toward future premium payments. However, this typically doesn't rank as essential for most life insurance shoppers.

Medical exams not required

The Hartford's lack of a medical exam requirement is sure to appeal to many potential policyholders, especially older individuals. This provision applies to both new policyholders and existing policyholders who are interested in converting a term life policy to permanent coverage. Though there are some restrictions in place, notably for policyholders over age 70, most customers can take advantage of this provision. If you're looking for maximum convenience and minimum hassle when purchasing or converting a policy, The Hartford life insurance makes a great choice.

Generous grace period

If you've ever missed an important due date during an especially busy period, you can really appreciate the value and convenience of The Hartford's 31-day grace period for premium payments. This provision is especially important for life insurance policies, as it helps you to avoid a policy lapse or cancellation resulting from a simple oversight. Since a policy lapse or cancellation could have huge ramifications for you and your family, it's very nice to see that The Hartford makes an allowance for this kind of common mistake.

The Bad

Weaker financial strength

The Hartford is a well-known name in the insurance industry and has been operating for over 200 years. However, despite this long track record of success, the company's financial strength ratings from top ratings agencies are lower than those of their competitors. For example, A.M. Best and S&P both rate The Hartford below all of the company's major competitors in terms of overall financial strength. Though The Hartford's ratings are actually favorable according to the rating scales, their position relative to other companies is an important indicator that may give pause to cautious shoppers.

Confusing online tools and learning materials

Though The Hartford does provide some educational content, it is spread out over The Hartford's main website and a secondary website for investment customers, which is pretty difficult to navigate. Additionally, the company does not provide a comprehensive beginner's guide to get first-time buyers up to speed, something that the top insurance companies are careful to provide. If you are a self-starter or if you're simply interested in having helpful resources at your fingertips, The Hartford is not a particularly strong choice.

No mobile app capability

Customers who value the ability to access their account from anywhere will be disappointed. The company does offer a mobile website designed for smartphone web browsers, but it provides almost no value to the company's life insurance policyholders. In combination with the lack of online tools and resources, the complete lack of mobile functionality indicates that The Hartford has not yet taken steps to appeal to technologically savvy life insurance shoppers who appreciate a strong online presence and functional mobile tools.

The Details

General Information

  • A.M. Best FSR Rating: A-
  • A.M. Best ICR Rating: a-
  • Moody's Rating: A3
  • Policy Offerings: Term, Whole, Universal
  • Standard & Poor's Rating: A

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