THE GOOD

Easy to share large files:

Powered by FuseMail, eFax's file-sharing feature enables you to attach and share files that are up to 1 GB of data. EFax servers store the file and make it accessible for download so recipients aren't required to have an eFax account. The interface is very basic and only requires a couple of steps. If you regularly deal with large documents, this feature is a great asset.

Clean overall design:

EFax's Message Center, where your fax inbox and outbox exist, looks like a typical email interface and feels incredibly intuitive. Efax, a J2 Global, Inc. company, utilizes the same back-end software as j2 Global's MyFax, so the interface will feel especially familiar if you've been using that product. Overall, eFax's visual simplicity makes it easy to navigate and learn.

Well-integrated contact management features:

Through the Message Center, you can add a new contact manually or choose to import a CSV file of existing contacts. If you have large contacts lists, the ability to import is a huge time-saver. EFax also enables you to export your contacts should the need arise.

Simple signature feature:

On the main menu of the Message Center is an option to sign a fax. EFax provides step-by-step directions to assist you in this process. In order to use this feature, you first have to sign a document and fax it to yourself. Once your signature is received, you can crop your signature and save it as an image. After the image is saved, you then select any fax, open the fax in the viewer, and add your signature. This feature is especially useful if you regularly work with contracts.

Fax archive search:

Located in the upper-left corner of the Message Center is a search box where you can search your fax logs according to keywords. To ensure you use this tool as effectively as possible, eFax offers a list of search tips and examples. You can access these tips by selecting the small question mark next to the search box.

THE BAD

No option to add cover page:

Although the eFax interface provides fields for a subject and a message during the sending process, you don't have the ability to upload that information as a separate cover page. In theory, this could be bypassed by including it as one of the attachments, but having a clear cover page upload option would be even better.

Limited integration capabilities:

When it comes to overall features, eFax is definitely competitive with other top online fax services. However, eFax does not provide integration functionality with Google Drive or for web-based document hosting services like Dropbox or Box. With an increasing number of small businesses and other organizations utilizing web-based services, integration is becoming a necessary feature which eFax has yet to catch up on.

High prices:

At $16.95 per month for their basic package, EFax prices come in higher than other products on the market. One aspect to be particularly aware of is the $0.10 charge for every sheet sent over your monthly allocation. However, eFax does deliver a quality product that is easy to use so, depending on your circumstances, the addition costs just may be worth it.

THE DETAILS

Details
Additional Cost per Page $0.10
Fax Pages 150 - 200
Free Trial 30 days
Monthly Price $16.95 - $19.95
Monthly Price (With Annual Contract) $14.13 - $16.63
Setup Fees None

FEATURES

Title
  • Add Cover Letter You can add a cover letter to faxes.

  • Customize Cover Letter You can customize the cover letter with a personalized message.

  • Digitized Signature You can sign faxes with an image of your signature.

  • International Characters You can send and receive faxes with international characters.

  • Multiple Attachments You can attach multiple files per fax.

  • Preview You can preview the entire fax before you send it.

  • Rotate Documents You can rotate the orientation of faxes in the online account fax viewer.

  • Download You can download faxes from the online account to your local machine.

  • Encryption SSL encryption is utilized during the transmission process.

  • Fax Logs All incoming and outgoing faxes are recorded in a fax log.

  • Forward You can manually forward faxes to additional email addresses from your online account.

  • Online Fax Archive Faxes are archived and made accessible online.

  • Print You can print faxes from your email or online account.

  • Search The software has a tool to conduct searches.

  • Tag Faxes You can add keywords to faxes to make them easier to locate in searches.

  • View Faxes You can view faxes from within your online account (no download required).

  • Digital Signature Authentication Digital certificates are used to provide document authentication.

  • Junk Fax Screening The software will automatically identify and screen junk faxes.

  • Schedule You can schedule faxes for automatic delivery at a specified time.

  • Multiple Recipient Delivery Incoming faxes can be sent directly into multiple email inboxes.

  • Online Account Access You can access incoming faxes through your online account.

  • Receive via Email You can receive faxes directly into your email account.

  • Simultaneous Faxes You can receive multiple faxes at the same time without getting a busy signal.

  • SMS Alert You can get an SMS message sent to your mobile device alerting you of a new fax.

  • Automatic Resubmission The software automatically resends the fax following a failed transmission.

  • Bulk Sending You can send or broadcast faxes to multiple recipients at the same time.

  • Confirmation You receive a confirmation notice to your email and/or online account that the fax was delivered successfully.

  • International Faxes You can send faxes to international fax numbers.

  • Mail Merge The software personalizes a templated fax and allows you to send the fax to a list of recipients.

  • Manual Resubmission The software allows you to manually resend failed transmissions without having to go through the entire preparation process again.

  • Multiple Email Addresses Multiple email addresses can send faxes from one user account.

  • Send from Email You can send faxes directly from your existing email account.

  • Send from Online Account You can send faxes directly from your online account.

  • Progress Tracker The software allows you to view the status of outgoing faxes in transition.

  • Time-Delayed Resubmission You can determine the length of time between a failed fax and a resubmission attempt.

  • Excel/CSV Files Faxes can be attached, sent, and received as an Excel and/or CSV file.

  • Image Files Faxes can be attached, sent, and received in PNG, TIFF, JPEG, or other image file types.

  • Markup Language Files Faxes can be attached, sent, and received in markup files like HTML, RTF, etc.

  • MS Word Faxes can be attached, sent, and received as a DOC or DOCX file.

  • PDF Faxes can be attached, sent, and received as a PDF document.

  • TXT Faxes can be attached, sent, and received as a TXT file.

  • Add Contacts Manually You can manually add new contacts to your lists.

  • Create New Contact Lists You can create a new contact list within the software.

  • Edit Contacts You can edit contact information.

  • Edit Lists You can edit lists after they are created.

  • Export Contact Lists You can export your contact list.

  • Import Contact Lists You can import your email contacts into the online account.

  • Local Number You can choose an available local number for your fax account.

  • Number Transfer You can transfer your existing fax number to the new online fax account.

  • Toll-Free Number You can choose an available toll-free number for your fax account.

  • Vanity Number You can choose a vanity number for your fax account.

  • Administrator Designation You can designate an administrator for the account.

  • Billing Allocation You can allocate bills based upon the number of faxes sent by a particular user.

  • Individual Logins You can add multiple users with unique login credentials.

  • Data Export You can export faxing data for analysis.

  • API A fax application programming interface (API) is available.

  • Box.com You can send a fax from your box.com account.

  • Dropbox.com You can send a fax from your dropbox.com account.

  • Google Drive You can send a fax from your Google Drive.

  • Microsoft Office You can send a fax from Microsoft Office applications.

  • FAQ The company provides a list of answers to frequently asked questions.

  • Knowledge Base The company provides a knowledge base of detailed help articles.

  • User Guide The company provides a user guide or training manual for the product.

  • Forum The company provides an interactive forum where users can post questions and answers.

  • Live Webinars The company provides live webinars about the product.

  • Video Tutorials The company provides video tutorials.

  • Android Application You can download a native Android application of the software.

  • Apple Application You can download a native Apple application of the software for use on your iPhone or iPad.

  • Photo Upload You can take a photo of a document and fax it with your mobile phone .

  • Receive Fax You can receive a fax on your mobile device.

  • Send Fax You can send a fax from your mobile device.

  • Mobile Digital Signature You can sign faxes with a digital signature on your mobile device.

  • Live Chat You can contact the company via live chat to get support.

  • Phone You can contact the company by phone to get support.

  • Social Media You can contact the company with questions through social media websites.

  • Email/Ticket The company has an email or ticket system dedicated to support.

PRICING

eFax Plus

Price: $16.95/month
Discount: $14.13/month with an annual subscription
Setup Fee: $10
Fax Pages - Send and Receive: 150
Additional Cost per Page: $0.10

eFax Pro

Price: $19.95/month
Discount: $16.63/month with an annual subscription
Setup Fee: $19.95
Fax Pages - Send and Receive: 200
Additional Cost per Page: $0.10

You can find more details on eFax's pricing here.

Comparable


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