MyFax Review

Loaded with quality features and a clean design, MyFax sits near the top of the online fax service industry. Although prices are relatively high, having access to 24/7 support is a valuable asset.

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The Good

Tagging system for quick fax retrieval

MyFax includes a general search feature, but it also enables you to tag faxes in your inbox and outbox with keywords of your choice, such as “assistant applications” or “marketing.” The options are endless. If you regularly work with a high volume of faxes, retrieval can get difficult as you have to sort through increasingly large quantities of documents. Tagging faxes with relevant keywords keeps your documents organized by categories, which expedites the retrieval process and saves you many headaches.

Basic and clean design

MyFax’s interface is very easy for most people to learn and navigate. The home page consists of four straightforward links to pages that enable you to view faxes, send faxes, update your account, and access the help screen. The overall design has a familiar feel and new users are able to quickly become comfortable with the product, which is especially beneficial for businesses since the low learning curve won’t cut into employee productivity.

Strong enterprise functionality

MyFax’s corporate resources include enterprise features like creating multiple accounts, assigning an administrator, or allocating billing. While these most likely aren’t necessary for smaller businesses and individuals, for larger organizations, having the ability to perform tasks such as tracking usage makes a notable difference in productivity, organization, and the bottom line.

Multiple email accounts and sending options

Many competitor products allow emails to be sent from just the email address of the account administrator, but MyFax allows you to send emails from up to five designated email addresses, empowering more members of your organizations to send and receive faxes. On top of that, you can send faxes from your mobile device in addition to the standard web product. This is particularly great if your team comprises staff members who are always on the go.

24/7 customer support

Relatively speaking, MyFax offers above-average learning materials complemented by quality customer support. One particular aspect that MyFax can boast about is 24/7 customer support, something many other online fax services do not offer. If you value being able to contact a company and speak with a support representative, MyFax is a great solution. Solid customer service will be especially important for businesses that deal with time-sensitive documents and require access to instant troubleshooting in the event of a malfunction or error.

The Bad

Comparatively high prices

MyFax is a well-designed product with a strong set of fundamental features, but if you’re particularly price-sensitive, you can definitely find a solution for a lower cost. You will want to pay attention to your monthly transmission limits, as each page over your allotment will cost you an additional $0.10. Depending on your faxing volume, that can quickly add up to an unexpectedly high bill.

No electronic signature capability

If you work in an industry that often requires documents or contracts to be signed or transmitted between two parties, having the ability to add a digital signature can be a great resource. Unfortunately, MyFax does not offer this tool. Instead, you must print the fax, sign, then resend, which is quite an archaic method of sending signed documents.

Internal viewer displays first page only

MyFax does provide an internal viewer, which enables you to view a fax without downloading and opening it in an external viewer such as Adobe Reader. Unfortunately, the internal viewer only displays the first page of the fax. Having the ability to access a fax and browse the entire document without downloading is ideal.

The Details


  • Additional Cost per Page: $0.10
  • Fax Pages: 100 - 400
  • Free Trial: 30 days
  • Monthly Price: $10 - $40
  • Monthly Price (With Annual Contract): $9.17 - $40
  • Setup Fees: None


Best Value

  • Price: $10/month
  • Discount: $9.17/month with an annual subscription
  • Setup Fee: None
  • Fax Pages - Send Only: 100
  • Fax Pages - Receive Only: 200
  • Additional Cost per Page: $0.10

Most Popular

  • Price: $20/month
  • Discount: None
  • Setup Fee: None
  • Fax Pages - Send Only: 200
  • Fax Pages - Receive Only: 200
  • Additional Cost per Page: $0.10

Fax More

  • Price: $40/month
  • Discount: None
  • Setup Fee: None
  • Fax Pages - Send Only: 400
  • Fax Pages - Receive Only: 400
  • Additional Cost per Page: $0.10

You can find more details on MyFax’s pricing here .

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