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Straight Talk Review

Straight Talk is part of the TracFone wireless family and offers a large selection of prepaid phones exclusively through Walmart. Learn More

Updated: May 21, 2014

The Good

Plans for all types of users:

The All You Need plan is perfect for those who make calls infrequently and send out the occasional text. It comes with 1,000 anytime minutes and 1,000 text messages per month. If you go over that limit one month, just buy some more. Customers willing to pay a little extra should check out one of the unlimited plans. With these, you can text, talk, and surf the web as much as you want for one flat fee. Rather than limiting you to paying for your service one month at a time, though, Straight Talk also gives you the option of paying for several months at once. If you'd like, you can even pay for a year of unlimited service upfront. Not only does this save you money, but it also eliminates the hassle of having to remember to pay each month.

Buy as many minutes as you like:

With Straight Talk's Reserve program, you can buy as many minutes' or months' worth of service all at once. This way, you don't have to worry about your account becoming inactive. If you're on one of the unlimited plans, your account is refilled when the month is over. Where this service really has value is with the All You Need plan. You can buy extra minutes and choose whether you'd like them to take effect immediately or when your service is up for the month. If you reserve them for later then realize you need it before the end of the month, you can always go into your online account and activate it from there.

Wide variety of prepaid phones:

Straight Talk's prepaid customers can choose from all the popular phone brands, including Samsung, LG, Motorola, Apple, BlackBerry, and more. The latest iPhone and Android models are all compatible with Straight Talk, though the high price tag may discourage some from choosing these. There are still plenty more affordable options, though. Straight Talk even has a few feature phones you can get without paying anything. Finally, you also have the choice to bring your own device.

Quick and easy sign-up:

Signing up for a Straight Talk prepaid phone plan is simple to do and shouldn't take you much time once you've decided which phone and service plan you're interested in. You just pay for what you want, wait for it to come in the mail, and activate your phone online. Enter in your serial number and the PIN on the back of your service card and set up an account on Straight Talk's website, and you're all set.

The Bad

High per-minute rates:

Straight Talk's All You Need plan gives you 1,000 minutes and texts per month for about $30. This comes out to about $0.33 per minute, which is a little on the high end for pay-as-you-go plans. One thing to note, though, is this plan also includes a small data allowance, something that isn't commonly found with pay-as-you-go plans. When this is figured in, the costs for making a call or sending a text are somewhat lower but, if you have no intention of accessing the web from your phone, you may be able to get a more affordable rate from a company like Net10.

Limited help from live chat:

If you're looking to get a simple question answered, Straight Talk's live chat should be able to help you out, but you may want to try contacting them by phone instead if you have several questions. When we contacted Straight Talk, their live chat representatives would only answer a single question before directing us to a phone number to call for further assistance. However, this shouldn't have a large impact on your decision because it's unlikely that you'll need to speak to a customer support agent too often.

The Details

Monthly Plans
Activation Fee None
Data Unlimited
Minutes Included Unlimited
Monthly Rate $30 - $60
Texts Included Unlimited
Pay-As-You-Go
Access Fee None
Activation Fee None
Cost Per Minute $0.33 (up to 1,000 minutes)
Cost Per Text (MMS) $0.33 (up to 1,000 texts)
Cost Per Text (SMS) $0.33 (up to 1,000 texts)
Data 30MB

Features

Messaging

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  • International Text Messaging - You can send and receive text messages to international numbers.
  • Picture - You can send and receive picture messages.
  • Text Messages - You can send and receive text messages.
  • Video - You can send and receive video messages.

Plans

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Voice

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Mobile Phones

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Payment Options

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Signing Up

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Support

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