THE GOOD

Handle any task under the sun:

Rent Manager Online is one of the most mature property management software providers in the industry. Its main menu is composed of 12 options with dozens of items in the respective submenus. Tasks like adding a new property, unit, or new tenant, are simplified with step-by-step wizards that guide you through the setup process. The main page has a navigation menu on the left that reminds you which tasks you have been working on and enables you to jump back and forth between open windows.

Highly customizable:

Customization throughout the software is a strength, as many of the features can be changed according to your circumstances and preferences. One unique characteristic of Rent Manager is the ability to move any item from any menu onto the toolbar found near the top of the screen. This enables one-click access to the tools and processes you use most often. You control how many menu items are on the toolbar and can even change the default names. Having the ability to customize is a great resource for property managers with large or diverse portfolios.

Navigate information with ease:

The main screens of major functions are accompanied by a series of tabs at the bottom of the page that grant access to various data. For example, the main properties screen includes a General tab, as well as tabs for payments, late fees, and history/notes that enable you to quickly jump to important property information. All properties are listed on the left, so moving between properties or tenants is quite easy. Granting access to information in this manner provides a more complete view of your portfolio and eliminates unnecessary time spent navigating system menus.

Ability to create custom reports:

Reporting is a strong feature of Rent Manager. For the more data-driven managers and owners, Rent Manager enables you to create custom reports so you can easily access the information you want. Another particularly useful reporting capability is the batch function. By running a batch for owner reports, all bank activity and statements associated with a particular owner are generated. The report viewer enables you to view the report, or you can export to PDF, Excel, or HTML.

Bird's Eye View for viewing communities:

For an additional cost, Rent Manager enables you to view your properties from an aerial perspective. Using a proprietary mapping tool, Bird's Eye View (BEV) enables you to color-code your properties and quickly drill down to unit-specific information. In addition, you can print financial reports on each unit and view aged delinquencies, unit occupancy, unit status, and more. All managers will appreciate this functionality, but BEV is especially useful for multi-unit communities.

Weekly webinars and active user resources:

Rent Manager offers a variety of training options and weekly webinars. It also boasts a comprehensive knowledge base, an active user forum, a lengthy setup guide that deals with higher-level concepts, a dedicated support email, and assistance by phone from 8:00 a.m. to 7:00 p.m. ET.

THE BAD

Simplicity sacrificed for functionality:

Rent Manager has developed a highly functional product, but the overall design is not clean and can feel especially cluttered if you have multiple windows open. Some task windows also utilize difficult-to-read color schemes (for example, red text over a yellow background). The majority of comparable web-based property management products have a modern look and feel and, for the most part, you can tell they were developed specifically for the web.

Steep learning curve beyond basic tasks:

Many of the basic tasks in Rent Manager have clear processes that should be fairly easy to learn. However, getting to a place where you are comfortable with some of the more complex tasks takes time. Rent Manager has a lot of functionality, especially when you consider all of the add-on services. Plan on taking advantage of online or on-site training, weekly webinars, and other resources Rent Manager has in place to help manage the learning curve and get you operating effectively.

Inconsistent naming conventions:

Rent Manager uses the terms "Tenants" and "Customers" to reference the same group of people in different parts of the software. The same image is also used as the icon for both terms. Learning a new software can be a challenging process, but introducing inconsistent terms has the potential to complicate things further.

THE DETAILS

Details
Free Trial 30 days
Monthly Minimum Fee $75
Price - Commerical Property Contact Company
Price - Residential Property Contact Company
Volume Discount Contact Company

FEATURES

Title
  • Accrual Accounting The software supports accrual-based accounting methods.

  • Balance Sheet The software includes balance sheet functionality.

  • Bank Account Reconciliation You can reconcile account data with the bank.

  • Cash Accounting The software supports cash-based accounting methods.

  • Cash Flow Statements The software includes cash flow statements.

  • Custom Fields You can create custom fields in accounting tools.

  • General Ledger The software includes general ledger functionality.

  • Income Statement The software includes income statement functionality.

  • Invoices You can create invoices.

  • Payables The software keeps track of payables.

  • Property Budgeting You can create budgets for individual properties.

  • Receivables The software keeps track of receivables.

  • Transfer Funds You can transfer funds between properties.

  • Bill Entry You can create one-time or recurring bills.

  • Check Writing You can write and print checks.

  • Debt Collection You can initiate the debt collection process within the software.

  • Electronic Payments You can make payments to owners electronically through ACH.

  • Email Writing You can send personalized messages to tenants or owners.

  • Generate Receipts You can generate receipts.

  • Global Search You can perform a global search on all content.

  • Letter Writing You can create and print personalized notices, announcements, and updates.

  • Modify Rent Amounts You can apply discounts or modify rent amount.

  • Move In/Move Out Workflow You can keep track of tasks associated with moving in/out.

  • Multiple User Support The software allows multiple users access at the same time.

  • Paperless Work Orders You can create single or recurring work orders.

  • Pay Bills You can pay bills through the software.

  • Prospect Tracking You can track potential tenants throughout the application process.

  • Ratio Utility Billing You can assign utility bill amounts based upon unit consumption.

  • Reminders You can set reminders.

  • Rentable Items You can manage rentable items (i.e. parking spaces, storages sheds, etc.).

  • Role-Based Security You can limit user permissions.

  • Schedule Showings You can schedule property showings.

  • Secure File Storage You can securely store your files online.

  • Tenant History You can view previous tenant payments, charges, balances, and more.

  • Tenant Screening - Credit You can screen tenants according to credit score.

  • Tenant Screening - Criminal Record You can screen tenants according to criminal record.

  • Tenant Screening - Rental History You can screen tenants according to rental history.

  • Unit Templates You can establish templates for a particular unit type.

  • Unlimited Users The software has no limit to the number of users.

  • Tenant Liability Insurance You can instantly enroll tenants in a basic tenant liability insurance program.

  • Associations The software has a version or functionality specifically designed to manage associations.

  • Commercial Property The software has a version or functionality specifically designed to manage commercial properties.

  • Multi-Unit The software has a version or functionality specifically designed to manage multi-unit properties.

  • Residential Property The software has a version or functionality specifically designed to manage residential properties.

  • Single Family The software has a version or functionality specifically designed to manage single-family properties.

  • Check Balance Tenants can check their balance online.

  • Digital Signature Tenants can sign leases with a digital signautre.

  • Online Payments Tenants can pay their rent online.

  • Online Rental Application Tenants have online access to the rental application.

  • Payment through ACH Tenant can pay rent through ACH.

  • Payment with Debit/Credit Card Tenant can pay rent with a credit or debit card.

  • Submit Work Order Tenants can submit a work order.

  • Tenant Portal A tenant portal exists.

  • View Lease Tenants can view their lease information online.

  • Renew Lease Tenants can renew their lease online.

  • Apple Safari The software is compatible with Apple Safari.

  • Google Chrome The software is compatible with Google Chrome.

  • Internet Explorer The software is compatible with Internet Explorer 7.0 or higher.

  • Mozilla Firefox The software is compatible with Mozilla Firefox.

  • Data Backup Data is backed up on a regular basis.

  • Data Import You can import existing data into the software.

  • Data Storage Data is stored in a secure data center.

  • Export to CSV You can export files to CSV format.

  • Export to Excel You can export files to Excel.

  • Export to PDF You can export files to PDF format.

  • Export to Quickbooks You can export files into Quickbooks.

  • Export to XML You can export files to XML.

  • Blog The company has a blog with product information.

  • FAQs Answers to Frequently Asked Questions are available.

  • Forum A forum addressing user problems is available.

  • Help Articles A set of detailed help articles is available.

  • User Guides A user guide is available.

  • Video Tutorials Video tutorials are available.

  • Webinars Webinars are provided by the company.

  • Post Vacancy Ads You can post vacancy ads to selected websites.

  • Prospect Tracking You can track potential tenants throughout the application process.

  • Vacant Property Potential tenants can view available properties.

  • Website The company provides the resources to set up a property management website (which they host).

  • Search Engine Optimization The company provides search engine optimization services for your website.

  • Web Analytics The company provides Web Analytics.

  • Owner Portal An owner portal exists.

  • Owner Reports Owners have online access to reports.

  • Owner Statements Owners have online access to statements.

  • Email Writing Owners can send email announcements.

  • Accounts Payable You can generate an accounts payable report.

  • Budget Reports You can generate a budget report.

  • Custom Reports You can generate custom reports.

  • Delinquency Reports You can generate delinquency reports.

  • E-File Tax Reports You can e-file tax reports.

  • Lease Expiration You can generate lease expiration reports.

  • Rent Roll You can generate a rent roll report

  • Unit Status You can generate unit status reports.

  • Vacancy Reports You can generate vacancy reports.

  • Email/Tickets The company has an email or ticket system dedicated to support.

  • On-Site Training The company offers on-site training.

  • Phone The company has a phone number listed on their webiste.

  • Remote Training The company offers remote training.

  • Social Media The company has active social media accounts where you can post questions or comments.

  • 24/7 Support is available 24/7.

  • Live Chat The company offers live chat support.

  • Android App You can download a native Android application of the software.

  • Check Unit Availability You can check unit availability through the mobile device.

  • Contact Information You can access resident, owner, property, unit and vendor records from your mobile device.

  • Data Synchronized Data is automatically synchronized.

  • Image Upload You can take photos and upload them to the website or property file.

  • iPhone App You can download a native iPhone application of the software.

  • Mobile Website You can access a dedicated mobile version of the website on your smartphone.

  • Notes You can enter notes.

  • Work Orders You can generate/view/edit work orders from your mobile device.

PRICING

As opposed to being charged by the number of units you manage, Rent Manager implements a pricing model based on the number of concurrent users. Each concurrent user account requires a one-time activation fee of $195. After that initial setup expense, a monthly subscription fee of $75 per concurrent user is applied. Your monthly subscription fee (number of concurrent users x $75) allows you to manage an unlimited number of units. For property management companies with smaller portfolios, these prices might seem high. But for growing mid-size and large portfolios, having the luxury of a $75 per login for an unlimited number of properties could result in a lower monthly rate.

The following add-on services require contacting Rent Manager for more price information:

  • Web Marketing Suite
  • Web Portal Suite
  • Resident Screening
  • ePay
  • Bird's Eye View
  • Loan Manager
  • Prospect Manager
  • Report Writer
  • CAM & Reconciliation
  • Metered Utilities
  • Metered Utilities Plus
  • Check Scanner
  • Hand-Held Meter Readers
  • NDT VoIP Integration

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