HughesNet Review

HughesNet offers reliable internet solutions catering to both homes and businesses with download speeds that you won't find with any other satellite internet provider.

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The Good

Fast Download Rate

All HughesNet Gen5 offers download speeds of 25 Mbps with all residential and business plans, which is significantly faster than what many other satellite internet providers offer. It’s also faster than the 15 Mbps max speeds offered by select HughesNet Gen4 plans. Speed like this should make it easy to surf the web, watch videos, download files, and more without having to deal with slow load times.

No Hard Data Limits

HughesNet Gen5 doubles the maximum data allowances per plan compared to the older Gen4 service. It also does away with hard-stop limits. Now, if you exceed your plan’s monthly data limit, you will experience significantly reduced speeds. These speeds can even creep below 1 Mbps (that’s entering dial-up territory). But, rather than being cut off or charged more for exceeding your plan, you are allowed to stay connected without your bill being affected.

Data-Saving Features

Gen5 also includes a Video Data Saver feature. This automatically compresses and “optimizes” streaming video quality down to 480p resolution at a lower bit rate, as opposed to higher resolutions and higher bit rates that result in larger downloads. As a data-saving feature, it allows approximately 3X more video streaming within a given data limit. The Gen4 “Bonus Bytes” feature has also been replaced by “Bonus Zone,” which provides 50 GB of free data per month to use during off-peak hours (2 AM to 8 AM). If you want to download a TV show or install a system update without eating up data from your service plan, this is the ideal time to do it.

Express Repair

For an extra fee, you can sign up for HughesNet’s Express Repair service, which provides technical support for any issues you may have with your satellite internet. Phone support is available 24/7, but if the problem can’t be solved that way, HughesNet sends a technician to you to fix the problem. You can choose from either the Basic or the Premium service. With the Basic service, the onsite response time could be as early as the second business day, and the Premium service provides next business day repairs. HughesNet also gives you one month of Express Repair absolutely free, and if you decide you aren’t interested in the service, you may cancel at any time.

Special Plans Available for Businesses

HughesNet offers special satellite internet plans designed specifically for businesses. They come with the same 25 Mbps download speeds but a much higher data limit than found in its regular internet packages. Businesses also get access to HughesNet’s quality Customer Care and even its Express Repair service, something which is extremely valuable should the internet happen to go down.

The Bad

Slow Upload Rates

Though HughesNet Gen5 offers faster download speeds, its upload speeds don’t surpass those of other satellite internet providers. With Gen5, all plans include 3 Mbps upload speeds. It’s an improvement over Gen4 upload speeds, which ranged from 1 Mbps to 2 Mbps. This should only seriously affect those who frequently upload photos, videos, or other content to the internet.

No Bundled Rate Discounts

Several other satellite internet providers offer rate discounts on their plans if customers bundle their internet service with satellite TV or phone packages, but HughesNet does not currently offer this type of discount. However, new customers can get free setup and activation of HughesNet Voice equipment if they order Gen5 and HughesNet Voice phone service at the same time. For those who are strictly looking for an internet service and aren’t interested in other products, this shouldn’t be an issue. However, if you are interested in satellite TV as well as internet, it may be a good idea to choose a company that offers you discounts for bundling these services.

The Details

Provider Details

  • Monthly Price: $49.99 - $129.99
  • Service Area: Nationwide, except Hawaii
  • States Available: 49

Additional Fees

  • Early Termination Fee: Up to $400
  • Equipment Lease Fee: $14.99/month
  • Standard Installation Fee: $199.99 with Equipment Purchase (Free if ordering Gen5 and HughesNet Voice phone service together)
  • One-Time Setup Fee: $99.00 with Equipment Lease
  • Other Fees: None

Pricing

10 GB

  • Price: $49.99/month
  • Download Rate: 25 Mbps
  • Upload Rate: 3 Mbps
  • Data: 10 GB
  • Bonus Zone: 50 GB (2am-8am)

20 GB

  • Price: $69.99/month ($49.99/month for the first 12 months, Offer ends 6/30/17)
  • Download Rate: 25 Mbps
  • Upload Rate: 3 Mbps
  • Data: 20 GB
  • Bonus Zone: 50 GB (2am-8am)

30 GB

  • Price: $99.99/month ($69.99/month for the first 12 months, Offer ends 6/30/17)
  • Download Rate: 10 Mbps
  • Upload Rate: 2 Mbps
  • Data Allowance (Anytime): 15GB
  • Data Allowance (Bonus): 15GB

50 GB

  • Price: $129.99/month ($99.99/month for the first 12 months, Offer ends 6/30/17)
  • Download Rate: 25 Mbps
  • Upload Rate: 3 Mbps
  • Data: 50 GB
  • Bonus Zone: 50 GB (2am-8am)

Package details and pricing may vary according to location.

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