Orbitz Review

By placing a strong emphasis on technology and easily accessible information, Orbitz enables customers to quickly and seamlessly book the best travel deals. Their very generous rewards program helps frequent travelers collect even more savings.

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The Good

One-stop shop for travel arrangements

Orbitz offers deals on flights, hotels, rental cars, cruises, and just about every other aspect of travel. If you need to book an entire vacation itinerary, you can do so in one simple search using Orbitz’s vacation package tool. Select what you need and enter in the relevant information about your trip. Filter your search to help you find the best results and customize your vacation package one step at a time. When you’ve got the basics down, consider adding an activity or two to round out your travel itinerary. Orbitz’s activity search is sure to have something to appeal to every type of traveler. You can search by specific dates or just browse through the list. Everything from Broadway shows to theme park and ski-lift tickets are available. Once you’ve made all the necessary reservations, you can view every detail of your completed itinerary at any time through your online Orbitz account or their mobile app.

Superb rewards program

Orbitz has one of the most generous rewards programs in the entire industry, allowing customers to easily accumulate Orbucks℠ on almost every purchase. The fastest way to earn Orbucks℠ is by booking through their mobile app, which entitles you to 5% of your total trip cost in rewards. Referring family and friends or booking on their behalf is another easy way to save up for that free vacation. With the Orbitz rewards program, you redeem points immediately rather than having to wait a month like many other companies’ rewards programs require. There are no blackout dates and you can redeem your points at any number of participating Orbitz hotels. When completing your purchase, you just decide whether you’d like to pay in cash or use your Orbucks℠ to cover the bill. Frequent travelers are rewarded even more with perks like free Wi-Fi and a personal concierge once they’ve booked four and 12 nights on Orbitz, respectively.

Travel guides you'll actually use

Whether it’s a family vacation you’re planning or a romantic getaway with that special someone, Orbitz’s travel guides help you identify destinations, hotels, and activities that have what you’re looking for. You can search the guides by destination or by interest, with culinary, adventure, and ski vacations being just a few of your options. Each guide lists the top destinations for that type of travel as well as several affordable hotels nearby. Clicking into a specific location gives you a more detailed description of that area, including the best time of the year to visit and some of the coolest things to see nearby. Guides like these aren’t found with every travel site, but they can be useful when planning your vacation, particularly if you’re not sure where you want to go yet.

Excellent mobile apps

The Orbitz mobile app is available for Android, Apple, and Kindle devices and offers many of the same booking and travel tools found on their website. Flights, hotels, and rental cars can all be booked from your phone, and special mobile-only deals can save you 50% on select purchases. If you’re a member of Orbitz’s rewards program, you can also access your account from the app to view and redeem your Orbucks℠. The Orbitz mobile app also provides a convenient way to view your travel itinerary, even when you’re not online. If you need directions to your hotel or information on your flight status, that’s all listed as well. Perhaps one of the nicest things about Orbitz’s mobile app is the option to search Nearby Tonight hotels. This search takes your current location into account and presents you with a list of options available in your area. If you need a last-minute hotel, this is an excellent tool to have on your side.

Know the best time to book

In addition to helping you find travel accommodations that fit your criteria, Orbitz also helps you decide whether to book right away or wait for the prices to drop. Within the Orbitz Labs, there are a number of tools to help you decide on the most cost-effective hotels and vacation destinations. You can check out hotel rates by season, days of the week, and by booking date to get a sense of when you’re likely to find the lowest prices. There’s also a Hotel Rates Heatmap, which enables you to compare rates with previous years. You can also use the Labs tools to get recommendations on hotels and places to visit. If you’re a football fan, you’ll find the Big Game hotel and flight finders to be especially valuable.

No change/cancel fees

Unlike most of the rest of the industry, Orbitz doesn’t require you to pay an additional service fee when changing or canceling a reservation you’ve already booked. This isn’t to say you won’t get hit with a cancellation fee at all. Most hotels and airlines still charge for this and Orbitz passes that fee onto you. However, this is true of all other travel booking websites as well. Though it’s unlikely you’ll need to cancel after you’ve booked a trip, it’s still good to see that Orbitz doesn’t hit you with an extra service fee.

The Bad

Best price guarantee for members only

If you find a lower rate on the same vacation after you’ve already booked with Orbitz, you’ll be refunded but only in the form of rewards points. This means that in order to take advantage of this refund, you need to enroll in Orbitz’s rewards program. You can do this before or after you submit your claim, though doing so before is the smarter move because you can earn more rewards that way. By giving you Orbucks℠ instead of cash when you file a claim, Orbitz is essentially requiring you to book with them again if you’d like to take advantage of the money you’ve earned from the best price guarantee. Chances are, this won’t be much of a problem because it’s rare that anyone needs to use this guarantee, but it’s still something to keep in mind when booking with them.

The Details

Travel Site Type

  • Travel Deals: Flight, Hotel, Rental Car, Cruise, Other
  • Travel Site Type: Travel Booking Site

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