THE GOOD

No contracts required:

Charter Communications does not require a contract of any length for Charter TV®, which is perfect if you're looking to stay away from the multi-year contracts required by most other TV providers. Charter cable charges one month ahead on an ongoing basis so you will always know what price you're agreeing to beforehand, but know that without the security of a contract, they are able to give sporadic rate hikes. Charter is a great option if you don't want to make any long-term commitments or if you are living in their service area for a short amount of time.

Decent channel variety:

Charter provides a good number and variety of channels including up to 250 digital channels, 140 HD channels, and about 10,000 On Demand choices with HD and 3D movies. You can subscribe to Charter cable on up to four TVs in your home, which can be ideal for families with multiple tastes. Charter's channel lineup has a full variety of sports and movie channels, and also has a few Spanish language channels. Parental controls and pay-per-view purchase controls are additional features that come standard with Charter service.

Bundling options available:

Charter Communications gives you the option to combine cable TV service with phone, Internet, or a combination of all three. Charter not only offers a great selection of cable TV channels, but they also provide fast Internet and unlimited phone calling plans. Bundling services together from Charter can streamline billing and in-home service and installation. If you plan on needing phone or Internet service in addition to cable TV, bundling is a great value and a sure way to save time, money, and hassle.

THE BAD

Poor customer service:

The customer service and support at Charter Communications has repeatedly been noted to be lacking. Charter TV® is available in 25 states, but mostly in rural areas where they are the only cable TV option for area customers. Year after year Charter Communications has been ranked on the American Customer Satisfaction Index as one of the companies with the worst customer service. Additionally, Charter doesn't have an online forum, which leaves customers without a platform to share knowledge or collectively troubleshoot. They do have walk-in locations which can be helpful if you'd prefer to work things out face-to-face with staff.

Lacking technology:

Charter Communications doesn't offer the most outstanding DVR receiver or mobile app technology. With the Charter DVR receiver you can't record more than two shows simultaneously, and you can store up to a meager 51 hours of SD programming. The mobile app is also underwhelming since it doesn't let you stream live TV, watch your recordings, or remotely manage your DVR or parental control settings. However, the Charter iPhone and Android apps let you do the basics like view TV listings, browse FAQs, access bill pay, and even get reminders for premiere showings in your own favorite categories.

Rates run high:

The monthly rates for TV subscription run rather high with Charter TV®, especially considering that the entry level, or lowest price plan, is $59.99 per month. This is higher than average for cable providers, but Charter's prices may seem fair if you consider the fact that they do not require a contract at all. If you are planning to stay with a TV company for a long time and want to lock-in a better price that typically comes with long-term commitment, then you may want to consider another TV provider.

THE DETAILS

Provider Specs
3D Channels None
Available Channels 200+
HD Channels 140+
Monthly Price $59 - $99
Number of Packages 3
Service Area West, Southeast, Midwest, Northeast
States Available 25
Type Cable
Receiver Specs
Channels Simultaneously Recorded 2
Hours of HD Recording 11
Hours of SD Recording 51
Receiver Options 4
Recording Capabilities (hours) Up to 780
Storage Capacity 320GB - 500GB

FEATURES

Title
  • Educational The company offers educational channels like the History Channel, National Geographic, Discovery Channel, Animal Planet, and others.

  • Entertainment The company offers entertainment channels like MTV, VH1, CMT, BET, E! Entertainment, Comedy Central, and others.

  • Kids and Family The company offers channels for kids and family like the Disney Channel, Cartoon Network, Nickelodeon, and others.

  • Lifestyle The company offers lifestyle channels like BIO, Bravo, The Food Network, HGTV, OWN, and others.

  • Local The company offers local channels like ABC, NBC, CBS, PBS, FOX, and others.

  • Movie The company offers movie channels like Encore, The Movie Channel, EPIX, and others.

  • Music The company offers channels that play music.

  • News The company offers news channels like CNN, Fox News, MSNBC, The Weather Channel, C-SPAN, and others.

  • Premium The company offers premium channels like HBO, Showtime, Cinemax, and Starz.

  • Spanish Programming The company offers programming available in Spanish.

  • Specialty Sports The company offers specialty sports channels like the NFL Network, NBA TV, MLB Network, NHL Network, and others.

  • Standard Sports The company offers standard sports channels like the ESPN family of networks, the Golf Channel, regional sports, FUEL TV, Fox Sports, and others.

  • International Programming The company offers foreign-language programming.

  • League Passes The company offers access to league passes like NBA League Pass, NHL Center Ice, MLS Direct Kick, MLB Strike Zone, and others.

  • NFL Sunday Ticket The company offers the NFL Sunday Ticket.

  • Cable Programs You can view popular cable programs through On Demand.

  • HD Programs The On Demand service includes HD programs.

  • Movies You can view free movies through On Demand.

  • Pay-Per-View Adult Entertainment Adult entertainment is available through pay-per-view.

  • Pay-Per-View Movies You can view newly released movies for a fee through pay-per-view or On Demand.

  • Pay-Per-View Special Events Pay-per-view special events are available through On Demand.

  • Pay-Per-View Sports Pay-per-view sporting events are available through On Demand.

  • Premium Programs The On Demand service includes series from premium channels that you are subscribed to.

  • Spanish Programs The On Demand service includes Spanish programs.

  • Multi-Room Viewing You can view recorded programs on more than one TV in your home.

  • Parental Controls The receiver allows parents to block material deemed inappropriate.

  • Picture-In-Picture You can watch multiple channels at the same time on your TV.

  • Purchase Controls You can set controls to limit program purchases.

  • View Recorded Programs You can view recorded programs.

  • Sync to Devices You can sync your recorded programs to your laptop, tablet, or mobile phone and view the programs without being connected to the Internet.

  • DVR The company offers access to a DVR.

  • HD The company offers an HD receiver.

  • HD DVR The company offers access to an HD DVR.

  • Standard The company offers a standard receiver.

  • TiVo The company offers access to TiVo.

  • Advanced Receiver The company offers access to an advanced receiver.

  • Extended Recording You can set the receiver to record past the stop time for sports, award shows, and other programs that may run long.

  • Record Entire Series The receiver allows you to record an entire series.

  • Record Live TV The receiver allows you to record live TV.

  • Record New Episodes Only The receiver allows you to record only the new episodes of a given series.

  • Simultaneous Program Recording The receiver allows you to simultaneously record multiple programs.

  • Multi-TV Recording You can record programs on multiple TVs throughout the house.

  • Record 200 Hours of SD The receiver allows you to record 200 hours or more of SD programming.

  • Record 70 Hours of HD The receiver allows you to record 70 hours or more of HD programming.

  • Record More Than Two Programs The receiver allows you to simultaneously record more than two programs.

  • 3D-Compatible The company utilizes technology that is compatible with 3D TVs.

  • HDTV-Compatible The company utilizes technology that is compatible with HDTVs.

  • SDTV-Compatible The company utilizes technology that is compatible with SDTVs.

  • Automatic Payments You can set up your account to automatically make a payment.

  • Manage Subscriptions You can manage your channel subscriptions online.

  • Online Account You can create an online account to view and manage your TV account.

  • Online Payments You can pay your bill online.

  • Pay by Mail You can pay your bill by mail.

  • Payment Preferences You can change your payment preferences through your online account.

  • Phone Payments You can pay your bill by phone.

  • Retail Location Payment You can make a payment at a local retail location.

  • View Transactions You can view a history of transactions on your account online.

  • Customer Service The company has a Viewpoints.com customer review score of 3 out of 5 or higher for customer service.

  • Live Chat You can contact the company for support through live chat.

  • Phone You can contact the company by phone to get support.

  • Social Media You can contact the company with questions through social media websites.

  • Email/Ticket The company has an email or ticket system dedicated to support.

  • High Customer Service Score The company has an average customer service score of 4 out of 5 from reputable customer review websites.

  • High Reliability Score The company has a reliability score of 4 out of 5 from reputable consumer review sites.

  • Installation Window The company has an installation window of 4 hours or less.

  • Professional Installation The company offers a professional installation option.

  • Schedule Online You can schedule an installation time online.

  • Self Installation The company offers a self installation option.

  • Fast Forward Recorded TV The receiver allows you to fast forward recorded TV.

  • iPad/Tablet Remote Your iPad/Tablet interfaces with the receiver and can be used as a remote.

  • Pause Live TV The receiver allows you to pause live TV.

  • Program Management You can schedule, update, or delete recorded programs.

  • Rewind Live TV The receiver allows you to rewind live TV.

  • Advanced Search You can use the guide to conduct an advanced search.

  • Channel Listing You can access a channel listing that details program scheduling.

  • Menu A menu exists to help you navigate the system.

  • Sports Scores The guide provides quick access to sports scores.

  • No Lengthy Contract Requirements The company offers contract options of one year or less.

  • Online You can sign up for an account online.

  • Phone You can sign up for an account by phone.

  • Authorized Dealers You can sign up for an account in person through an authorized dealer at a retail location.

  • No Credit Check Required The company does not require a credit check in order to obtain an account.

  • No Price Increases Monthly rates do not automatically increase at certain intervals (i.e. at the six-month or one-year mark).

  • Spanish Cable Packages The company offers Spanish cable packages.

  • International Packages The company offers international packages with foreign language channels from around the world.

  • Satellite Radio The company offers access to satellite radio.

  • Internet You can bundle TV and Internet services.

  • Phone You can bundle just TV and telephone services.

  • Triple Services You can bundle TV, phone, and Internet services.

  • FAQ The company has a list of answers to frequently asked questions.

  • Knowledge Base The company has a knowledge base of detailed help articles.

  • User Guide The company has a user guide or training manual.

  • Video Tutorials The company has video tutorials.

  • Forum The company has an interactive forum where users can post questions and answers.

  • Android App A native Android App is available.

  • iPhone App A native iPhone App is available.

  • Manage DVR You can schedule, record, or delete programs on your DVR with your mobile phone.

  • On Demand You can access On Demand on your mobile device.

  • Stream Live TV You can stream live TV to your laptop, tablet, or smartphone.

  • Bill Pay You can pay your bill through the mobile app.

  • Favorable App Store Reviews The company has a combined 3.5 stars or greater for their iPhone and Android apps.

  • Set Parental Controls You can set parental controls with your mobile phone.

  • Watch Recorded Programs You can use your mobile device to watch programs recorded on your DVR.

PRICING

Charter TV Select

Total Channels: 125+
Introductory Rate: N/A
Length of Introductory Rate: N/A
Standard Rate: $59.99/month

Charter TV Silver

Total Channels: 175+
Introductory Rate: N/A
Length of Introductory Rate: N/A
Standard Rate: $79.99/month

Charter TV Gold

Total Channels: 200+
Introductory Rate: N/A
Length of Introductory Rate: N/A
Standard Rate: $99.99/month

* Package details and pricing may vary according to location.

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