THE GOOD

Large On Demand library:

If you love movies and access to other TV programs, you will appreciate the large On Demand catalogue offered by Time Warner Cable. With more than 15,000 titles, you'll be able to watch a variety of movies, premium TV series, cable TV series, and more, all on your schedule, whenever you want. If On Demand programming is important to you, Time Warner Cable will not disappoint.

Start Over® and look back® features:

Start Over® and Look Back® are two unique features offered by Time Warner Cable that help improve your TV viewing experience. Start Over® allows you to restart a show that is currently in progress, while Look Back® gives you the ability to watch Primetime shows up to 72 hours after they have aired. With features like these, it's all about giving you the freedom to watch the programs you want on your time. If you appreciate a little extra control over your TV watching schedule, Time Warner Cable has a great set of tools to assist you.

Respectable mobile capabilities:

If you are a Time Warner Cable video subscriber, you may want to take advantage of the TWC TV mobile application. With this app, you'll be able to stream live TV and On Demand programming to your tablet, computer, or mobile phone, while in your home. You can also watch select TV and movies through your Apple or Android device when you're on the go through any WiFi connection. In addition, you can program your DVR, set parental controls, and browse the interactive program guide.

Spanish language package:

Spanish language programming is becoming an increasingly common product offered by top TV providers. Unlike many cable providers that only include one or two Spanish language channels in their programming, Time Warner Cable offers DTV Español, which includes over 200 Spanish and English channels. Obviously, Spanish language programming is not a necessity in all households, but if it is a priority in your home, a package like DTV Español will be a great option.

Available in most states:

One of the major drawbacks to some cable TV providers is the limited availability, as many companies only operate in a handful of markets. It can be frustrating to find a TV provider that offers all of the content and services you're looking for, and then find out the company does not offer service in your area. Operating in the majority of states, Time Warner Cable is one of the largest and most accessible cable companies.

THE BAD

DVR recording limited to two live shows at once:

Finding the right DVR is an important part of a quality TV experience. While Time Warner Cable allows you to choose from a number of DVR options, the best DVR only allows you to record two programs at once. For many households, this will be plenty. However, if there are several TVs in your home and different family members are all wanting to record their own shows, this could be problematic. There are a few TV providers out there that provide equipment that allows you to record 5+ shows at the same time. If this feature is something you'll need, Time Warner Cable may not be the best fit.

Tough to find exact pricing information:

In the TV provider industry, most companies will offer a lower introductory rate that typically lasts for the first six, nine, or twelve months of the contract. After that introductory time period expires, rates usually increase. Most TV providers will clearly present the introductory rate, the length of the offer, and the price after the intro offer expires. Time Warner does provide the introductory rate and the length of the offer, but you won't be able to find the price after expiration online. Even when contacting the company directly, it is still difficult to get a straight answer. Lack of transparency is frustrating, especially when it results in unexpected expenses.

Sub-par customer service reputation:

Time Warner Cable is one of several cable providers that rank among the worst in surveys that measure customer service. To be fair, the cable industry in general is notorious for providing poor customer service, but Time Warner Cable is one of the companies that repeatedly shows up in various reports and surveys year after year. Time Warner Cable does have many admirable services, and many customers don't experience any problems with the service, but before signing up, it may be worth it to test out the customer service on your own.

THE DETAILS

Provider Specs
3D Channels 1
Available Channels 250+
HD Channels 137
Monthly Price $19.99 - $79.99
Number of Packages 7
Service Area Select States Nationwide
States Available 40
Type Cable
Receiver Specs
Channels Simultaneously Recorded 2
Hours of HD Recording 75
Hours of SD Recording Up to 200
Receiver Options 4
Recording Capabilities (hours) Up to 200
Storage Capacity 160GB - 320GB

FEATURES

Title
  • Educational The company offers educational channels like the History Channel, National Geographic, Discovery Channel, Animal Planet, and others.

  • Entertainment The company offers entertainment channels like MTV, VH1, CMT, BET, E! Entertainment, Comedy Central, and others.

  • International Programming The company offers foreign-language programming.

  • Kids and Family The company offers channels for kids and family like the Disney Channel, Cartoon Network, Nickelodeon, and others.

  • League Passes The company offers access to league passes like NBA League Pass, NHL Center Ice, MLS Direct Kick, MLB Strike Zone, and others.

  • Lifestyle The company offers lifestyle channels like BIO, Bravo, The Food Network, HGTV, OWN, and others.

  • Local The company offers local channels like ABC, NBC, CBS, PBS, FOX, and others.

  • Movie The company offers movie channels like Encore, The Movie Channel, EPIX, and others.

  • Music The company offers channels that play music.

  • News The company offers news channels like CNN, Fox News, MSNBC, The Weather Channel, C-SPAN, and others.

  • Premium The company offers premium channels like HBO, Showtime, Cinemax, and Starz.

  • Spanish Programming The company offers programming available in Spanish.

  • Specialty Sports The company offers specialty sports channels like the NFL Network, NBA TV, MLB Network, NHL Network, and others.

  • Standard Sports The company offers standard sports channels like the ESPN family of networks, the Golf Channel, regional sports, FUEL TV, Fox Sports, and others.

  • NFL Sunday Ticket The company offers the NFL Sunday Ticket.

  • Cable Programs You can view popular cable programs through On Demand.

  • HD Programs The On Demand service includes HD programs.

  • Movies You can view free movies through On Demand.

  • Pay-Per-View Adult Entertainment Adult entertainment is available through pay-per-view.

  • Pay-Per-View Movies You can view newly released movies for a fee through pay-per-view or On Demand.

  • Pay-Per-View Special Events Pay-per-view special events are available through On Demand.

  • Pay-Per-View Sports Pay-per-view sporting events are available through On Demand.

  • Premium Programs The On Demand service includes series from premium channels that you are subscribed to.

  • Spanish Programs The On Demand service includes Spanish programs.

  • Multi-Room Viewing You can view recorded programs on more than one TV in your home.

  • Parental Controls The receiver allows parents to block material deemed inappropriate.

  • Picture-In-Picture You can watch multiple channels at the same time on your TV.

  • Purchase Controls You can set controls to limit program purchases.

  • View Recorded Programs You can view recorded programs.

  • Sync to Devices You can sync your recorded programs to your laptop, tablet, or mobile phone and view the programs without being connected to the Internet.

  • DVR The company offers access to a DVR.

  • HD The company offers an HD receiver.

  • HD DVR The company offers access to an HD DVR.

  • Standard The company offers a standard receiver.

  • TiVo The company offers access to TiVo.

  • Advanced Receiver The company offers access to an advanced receiver.

  • Multi-TV Recording You can record programs on multiple TVs throughout the house.

  • Record 200 Hours of SD The receiver allows you to record 200 hours or more of SD programming.

  • Record 70 Hours of HD The receiver allows you to record 70 hours or more of HD programming.

  • Record Entire Series The receiver allows you to record an entire series.

  • Record Live TV The receiver allows you to record live TV.

  • Record New Episodes Only The receiver allows you to record only the new episodes of a given series.

  • Simultaneous Program Recording The receiver allows you to simultaneously record multiple programs.

  • Extended Recording You can set the receiver to record past the stop time for sports, award shows, and other programs that may run long.

  • Record More Than Two Programs The receiver allows you to simultaneously record more than two programs.

  • 3D-Compatible The company utilizes technology that is compatible with 3D TVs.

  • HDTV-Compatible The company utilizes technology that is compatible with HDTVs.

  • SDTV-Compatible The company utilizes technology that is compatible with SDTVs.

  • Automatic Payments You can set up your account to automatically make a payment.

  • Manage Subscriptions You can manage your channel subscriptions online.

  • Online Account You can create an online account to view and manage your TV account.

  • Online Payments You can pay your bill online.

  • Pay by Mail You can pay your bill by mail.

  • Payment Preferences You can change your payment preferences through your online account.

  • Phone Payments You can pay your bill by phone.

  • Retail Location Payment You can make a payment at a local retail location.

  • View Transactions You can view a history of transactions on your account online.

  • Customer Service The company has a Viewpoints.com customer review score of 3 out of 5 or higher for customer service.

  • Email/Ticket The company has an email or ticket system dedicated to support.

  • Live Chat You can contact the company for support through live chat.

  • Phone You can contact the company by phone to get support.

  • Social Media You can contact the company with questions through social media websites.

  • High Customer Service Score The company has an average customer service score of 4 out of 5 from reputable customer review websites.

  • High Reliability Score The company has a reliability score of 4 out of 5 from reputable consumer review sites.

  • Installation Window The company has an installation window of 4 hours or less.

  • Professional Installation The company offers a professional installation option.

  • Schedule Online You can schedule an installation time online.

  • Self Installation The company offers a self installation option.

  • Fast Forward Recorded TV The receiver allows you to fast forward recorded TV.

  • Pause Live TV The receiver allows you to pause live TV.

  • Program Management You can schedule, update, or delete recorded programs.

  • Rewind Live TV The receiver allows you to rewind live TV.

  • iPad/Tablet Remote Your iPad/Tablet interfaces with the receiver and can be used as a remote.

  • Advanced Search You can use the guide to conduct an advanced search.

  • Channel Listing You can access a channel listing that details program scheduling.

  • Menu A menu exists to help you navigate the system.

  • Sports Scores The guide provides quick access to sports scores.

  • No Credit Check Required The company does not require a credit check in order to obtain an account.

  • No Lengthy Contract Requirements The company offers contract options of one year or less.

  • Online You can sign up for an account online.

  • Phone You can sign up for an account by phone.

  • Authorized Dealers You can sign up for an account in person through an authorized dealer at a retail location.

  • No Price Increases Monthly rates do not automatically increase at certain intervals (i.e. at the six-month or one-year mark).

  • International Packages The company offers international packages with foreign language channels from around the world.

  • Satellite Radio The company offers access to satellite radio.

  • Spanish Cable Packages The company offers Spanish cable packages.

  • Internet You can bundle TV and Internet services.

  • Phone You can bundle just TV and telephone services.

  • Triple Services You can bundle TV, phone, and Internet services.

  • FAQ The company has a list of answers to frequently asked questions.

  • Forum The company has an interactive forum where users can post questions and answers.

  • Knowledge Base The company has a knowledge base of detailed help articles.

  • User Guide The company has a user guide or training manual.

  • Video Tutorials The company has video tutorials.

  • Android App A native Android App is available.

  • Bill Pay You can pay your bill through the mobile app.

  • iPhone App A native iPhone App is available.

  • Manage DVR You can schedule, record, or delete programs on your DVR with your mobile phone.

  • On Demand You can access On Demand on your mobile device.

  • Set Parental Controls You can set parental controls with your mobile phone.

  • Stream Live TV You can stream live TV to your laptop, tablet, or smartphone.

  • Favorable App Store Reviews The company has a combined 3.5 stars or greater for their iPhone and Android apps.

  • Watch Recorded Programs You can use your mobile device to watch programs recorded on your DVR.

PRICING

Starter TV

Total Channels: 20+
Introductory Rate: $19.99/month
Length of Introductory Rate: 12 months
Standard Rate: Varies by location

Starter TV with HBO®

Total Channels: 20+
Introductory Rate: $29.99/month
Length of Introductory Rate: 12 months
Standard Rate: Varies by location

Standard TV

Total Channels: 70+
Introductory Rate: $39.99/month
Length of Introductory Rate: 24 months
Standard Rate: Varies by location

Variety Lite Español

Total Channels: 200+
Introductory Rate: $49.99/month
Length of Introductory Rate: 12 months
Standard Rate: Varies by location

Preferred TV

Total Channels: 200+
Introductory Rate: $49.99/month
Length of Introductory Rate: 12 months
Standard Rate: Varies by location

Preferred TV w/ DVR Service

Total Channels: 200+
Introductory Rate: $64.99/month
Length of Introductory Rate: 12 months
Standard Rate: Varies by location

Preferred TV w/ Whole House DVR Service

Total Channels: 200+
Introductory Rate: $79.99/month
Length of Introductory Rate: 12 months
Standard Rate: Varies by location

* Package details and pricing may vary according to location.

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