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Time Warner Cable Review

Time Warner Cable is one of the largest cable TV companies in the industry. Their On Demand options are impressive, and even the most basic packages are affordable, but sub-par customer support might have you looking for an alternative provider. Learn More

Updated: February 3, 2014

The Good

Large On Demand library:

If you love movies and access to other TV programs, you will appreciate the large On Demand catalogue offered by Time Warner Cable. With more than 15,000 titles, you'll be able to watch a variety of movies, premium TV series, cable TV series, and more, all on your schedule, whenever you want. If On Demand programming is important to you, Time Warner Cable will not disappoint.

Start Over® and Look Back® features:

Start Over® and Look Back® are two unique features offered by Time Warner Cable that help improve your TV viewing experience. Start Over® allows you to restart a show that is currently in progress, while Look Back® gives you the ability to watch Primetime shows up to 72 hours after they have aired. With features like these, it's all about giving you the freedom to watch the programs you want on your time. If you appreciate a little extra control over your TV watching schedule, Time Warner Cable has a great set of tools to assist you.

Respectable mobile capabilities:

If you are a Time Warner Cable video subscriber, you may want to take advantage of the TWC TV mobile application. With this app, you'll be able to stream live TV and On Demand programming to your tablet, computer, or mobile phone, while in your home. You can also watch select TV and movies through your Apple or Android device when you're on the go through any WiFi connection. In addition, you can program your DVR, set parental controls, and browse the interactive program guide.

Spanish language package:

Spanish language programming is becoming an increasingly common product offered by top TV providers. Unlike many cable providers that only include one or two Spanish language channels in their programming, Time Warner Cable offers DTV Español, which includes over 200 Spanish and English channels. Obviously, Spanish language programming is not a necessity in all households, but if it is a priority in your home, a package like DTV Español will be a great option.

Available in most states:

One of the major drawbacks to some cable TV providers is the limited availability, as many companies only operate in a handful of markets. It can be frustrating to find a TV provider that offers all of the content and services you're looking for, and then find out the company does not offer service in your area. Operating in the majority of states, Time Warner Cable is one of the largest and most accessible cable companies.

The Bad

DVR recording limited to two live shows at once:

Finding the right DVR is an important part of a quality TV experience. While Time Warner Cable allows you to choose from a number of DVR options, the best DVR only allows you to record two programs at once. For many households, this will be plenty. However, if there are several TVs in your home and different family members are all wanting to record their own shows, this could be problematic. There are a few TV providers out there that provide equipment that allows you to record 5+ shows at the same time. If this feature is something you'll need, Time Warner Cable may not be the best fit.

Tough to find exact pricing information:

In the TV provider industry, most companies will offer a lower introductory rate that typically lasts for the first six, nine, or twelve months of the contract. After that introductory time period expires, rates usually increase. Most TV providers will clearly present the introductory rate, the length of the offer, and the price after the intro offer expires. Time Warner does provide the introductory rate and the length of the offer, but you won't be able to find the price after expiration online. Even when contacting the company directly, it is still difficult to get a straight answer. Lack of transparency is frustrating, especially when it results in unexpected expenses.

Sub-par customer service reputation:

Time Warner Cable is one of several cable providers that rank among the worst in surveys that measure customer service. To be fair, the cable industry in general is notorious for providing poor customer service, but Time Warner Cable is one of the companies that repeatedly shows up in various reports and surveys year after year. Time Warner Cable does have many admirable services, and many customers don't experience any problems with the service, but before signing up, it may be worth it to test out the customer service on your own.

The Details

Provider Specs
3D Channels 1
Available Channels 250+
HD Channels 137
Monthly Price $19.99 - $79.99
Number of Packages 4
Service Area Select States Nationwide
States Available 40
Type Cable
Receiver Specs
Channels Simultaneously Recorded 2
Hours of HD Recording 75
Hours of SD Recording Up to 200
Receiver Options 4
Recording Capabilities (hours) Up to 200
Storage Capacity 160GB - 320GB

Features

Channels

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  • Educational - The company offers educational channels like the History Channel, National Geographic, Discovery Channel, Animal Planet, and others.
  • Entertainment - The company offers entertainment channels like MTV, VH1, CMT, BET, E! Entertainment, Comedy Central, and others.
  • International Programming - The company offers foreign-language programming.
  • Kids and Family - The company offers channels for kids and family like the Disney Channel, Cartoon Network, Nickelodeon, and others.
  • League Passes - The company offers access to league passes like NBA League Pass, NHL Center Ice, MLS Direct Kick, MLB Strike Zone, and others.
  • Lifestyle - The company offers lifestyle channels like BIO, Bravo, The Food Network, HGTV, OWN, and others.
  • Local - The company offers local channels like ABC, NBC, CBS, PBS, FOX, and others.
  • Movie - The companys offers movie channels like Encore, The Movie Channel, EPIX, and others.
  • Music - The company offers channels that play music.
  • News - The company offers news channels like CNN, Fox News, MSNBC, The Weather Channel, C-SPAN, and others.
  • Premium - The company offers premium channels like HBO, Showtime, Cinemax, and Starz.
  • Spanish Programming - The company offers programming available in Spanish.
  • Specialty Sports - The company offers specialty sports channels like the NFL Network, NBA TV, MLB Network, NHL Network, and others.
  • Standard Sports - The company offers standard sports channels like the ESPN family of networks, the Golf Channel, regional sports, FUEL TV, Fox Sports, and others.
  • NFL Sunday Ticket - The company offers the NFL Sunday Ticket.

On Demand

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Program Viewing

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Receiver Type

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Recording

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Television Compatibility

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Account Management

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Customer Service and Support

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Installation

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Program Controls

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Receiver Display

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Signing Up

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Additional Services

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Bundled Services

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Learning Materials

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Mobile

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Pricing

Starter TV

Total Channels: 20+
Introductory Rate: $19.99/month
Length of Introductory Rate: 12 months
Standard Rate: Varies by location

Starter TV with HBO®

Total Channels: 20+
Introductory Rate: $29.99/month
Length of Introductory Rate: 12 months
Standard Rate: Varies by location

Standard TV

Total Channels: 70+
Introductory Rate: $39.99/month
Length of Introductory Rate: 24 months
Standard Rate: Varies by location

Variety Lite Español

Total Channels: 200+
Introductory Rate: $49.99/month
Length of Introductory Rate: 12 months
Standard Rate: Varies by locations

Preferred TV

Total Channels: 200+
Introductory Rate: $49.99/month
Length of Introductory Rate: 12 months
Standard Rate: Varies by location

Preferred TV w/ DVR Service

Total Channels: 200+
Introductory Rate: $64.99/month
Length of Introductory Rate: 12 months
Standard Rate: Varies by location

Preferred TV w/ Whole House DVR Service

Total Channels: 200+
Introductory Rate: $79.99/month
Length of Introductory Rate: 12 months
Standard Rate: Varies by location

* Package details and pricing may vary according to location.

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