THE GOOD

Reliable fiber optic network:

Verizon is one of very few TV providers that offers service through a fiber optic network. If the main distinctions between cable and fiber optic are not clear to you, just know that fiber optic delivers a less distorted signal and a superior high-quality picture when compared to cable or satellite. Verizon's FiOS TV service consistently has one of the highest reliability ratings in the industry, and it's no surprise considering the advanced technology and power that a fiber optic network provides.

One-year contracts:

With Verizon FiOS, you have the flexibility of a one-year agreement with a TV subscription. The one-year agreement guarantees a month-to-month rate for up to an entire year, which can be an advantage if you don't want to sign the two or three year contracts required by some other TV providers. Verizon's one-year agreement will not rise unexpectedly, mid-year, like so many other TV providers do to their no-contract customers. Verizon also offers phone and Internet services, which can be combined in only certain combinations, and bundled services require a two-year contract. If shorter contracts are appealing to you, Verizon FiOS may be a good choice.

Huge channel selection:

Any type of TV programming you could ever want to watch can be found on one of Verizon's FiOS plans. There are over 385 channels offered on the network with over 110 HD channels. There is also a full offering of premium, pay-per-view, sports, movies, and local channels. Additionally, a full range of Spanish and international programming is offered, including Spanish packages. Not all channels will be available with every TV package or every region, so be sure to double check the offerings in your area.

Resources for self-starters:

There are tons of online resources if you're looking for help with installation setup, remote controls, or any other feature related to FiOS TV service. Verizon has not only the standard FAQs and forum resources for customers, but also extensive video tutorials and guides to provide extra help. The support section of the Verizon website is very organized and navigable so you can easily find what you need. If you appreciate a little extra guidance, Verizon FiOS may have what you need.

THE BAD

Installation woes:

If you hate waiting around all day for TV installation or repair, Verizon may not be your best option. Verizon FiOS gives customers an estimated installation window of six hours, which is one of the largest and worst in the industry. Typically, four hours or less is the ideal estimate. Though in Verizon's case, installation is free for the first three TVs and you will be able to schedule service times online. Also, if you are up to the task, Verizon will even let you self-install to avoid having to wait a service technician all together.

Comparatively pricey plans:

Verizon FiOS TV plans run on the more expensive side when compared with some other major TV providers. Rates for TV plans alone start at $64.99 per month and go up to $89.99 per month. Also, take into account that there is an activation fee, but this fee is waived if you sign up online. Additionally, you will encounter monthly equipment fees, ranging from $4.99 per month for a CableCARD to $19.99 per month for a multi-room DVR. Monthly fees for equipment loans are not uncommon, but keep in mind that these fees can add up quickly.

Limited recording capabilities:

The amount of programming that you can record with Verizon's DVRs is somewhat limiting, especially when compared to the advanced, high-quality picture and viewing features associated with their TV service. With the DVRs offered through a Verizon TV plan, you can only record two shows at once and you are limited to 50 hours of HD and 85 hours of SD programming. If recording and saving tons of your favorite shows on your DVR is important to you, you may want to consider buying your own TiVo or looking into a different TV provider.

THE DETAILS

Provider Specs
3D Channels 1
Available Channels 380+
HD Channels 160+
Monthly Price $10.00 - $89.99
Number of Packages 5
Service Area Southwest, Southeast, Northeast
States Available 13
Type Fiber Optics
Receiver Specs
Channels Simultaneously Recorded 2
Hours of HD Recording Up to 20
Hours of SD Recording Up to 85
Receiver Options 3
Recording Capabilities (hours) Up to 85
Storage Capacity 160GB

FEATURES

Title
  • Educational The company offers educational channels like the History Channel, National Geographic, Discovery Channel, Animal Planet, and others.

  • Entertainment The company offers entertainment channels like MTV, VH1, CMT, BET, E! Entertainment, Comedy Central, and others.

  • International Programming The company offers foreign-language programming.

  • Kids and Family The company offers channels for kids and family like the Disney Channel, Cartoon Network, Nickelodeon, and others.

  • League Passes The company offers access to league passes like NBA League Pass, NHL Center Ice, MLS Direct Kick, MLB Strike Zone, and others.

  • Lifestyle The company offers lifestyle channels like BIO, Bravo, The Food Network, HGTV, OWN, and others.

  • Local The company offers local channels like ABC, NBC, CBS, PBS, FOX, and others.

  • Movie The company offers movie channels like Encore, The Movie Channel, EPIX, and others.

  • Music The company offers channels that play music.

  • News The company offers news channels like CNN, Fox News, MSNBC, The Weather Channel, C-SPAN, and others.

  • Premium The company offers premium channels like HBO, Showtime, Cinemax, and Starz.

  • Spanish Programming The company offers programming available in Spanish.

  • Specialty Sports The company offers specialty sports channels like the NFL Network, NBA TV, MLB Network, NHL Network, and others.

  • Standard Sports The company offers standard sports channels like the ESPN family of networks, the Golf Channel, regional sports, FUEL TV, Fox Sports, and others.

  • NFL Sunday Ticket The company offers the NFL Sunday Ticket.

  • Cable Programs You can view popular cable programs through On Demand.

  • HD Programs The On Demand service includes HD programs.

  • Movies You can view free movies through On Demand.

  • Pay-Per-View Adult Entertainment Adult entertainment is available through pay-per-view.

  • Pay-Per-View Movies You can view newly released movies for a fee through pay-per-view or On Demand.

  • Pay-Per-View Special Events Pay-per-view special events are available through On Demand.

  • Pay-Per-View Sports Pay-per-view sporting events are available through On Demand.

  • Premium Programs The On Demand service includes series from premium channels that you are subscribed to.

  • Spanish Programs The On Demand service includes Spanish programs.

  • Multi-Room Viewing You can view recorded programs on more than one TV in your home.

  • Parental Controls The receiver allows parents to block material deemed inappropriate.

  • View Recorded Programs You can view recorded programs.

  • Picture-In-Picture You can watch multiple channels at the same time on your TV.

  • Purchase Controls You can set controls to limit program purchases.

  • Sync to Devices You can sync your recorded programs to your laptop, tablet, or mobile phone and view the programs without being connected to the Internet.

  • DVR The company offers access to a DVR.

  • HD The company offers an HD receiver.

  • HD DVR The company offers access to an HD DVR.

  • Standard The company offers a standard receiver.

  • Advanced Receiver The company offers access to an advanced receiver.

  • TiVo The company offers access to TiVo.

  • Multi-TV Recording You can record programs on multiple TVs throughout the house.

  • Record Entire Series The receiver allows you to record an entire series.

  • Record Live TV The receiver allows you to record live TV.

  • Record New Episodes Only The receiver allows you to record only the new episodes of a given series.

  • Simultaneous Program Recording The receiver allows you to simultaneously record multiple programs.

  • Extended Recording You can set the receiver to record past the stop time for sports, award shows, and other programs that may run long.

  • Record 200 Hours of SD The receiver allows you to record 200 hours or more of SD programming.

  • Record 70 Hours of HD The receiver allows you to record 70 hours or more of HD programming.

  • Record More Than Two Programs The receiver allows you to simultaneously record more than two programs.

  • 3D-Compatible The company utilizes technology that is compatible with 3D TVs.

  • HDTV-Compatible The company utilizes technology that is compatible with HDTVs.

  • SDTV-Compatible The company utilizes technology that is compatible with SDTVs.

  • Automatic Payments You can set up your account to automatically make a payment.

  • Manage Subscriptions You can manage your channel subscriptions online.

  • Online Account You can create an online account to view and manage your TV account.

  • Online Payments You can pay your bill online.

  • Pay by Mail You can pay your bill by mail.

  • Payment Preferences You can change your payment preferences through your online account.

  • Phone Payments You can pay your bill by phone.

  • Retail Location Payment You can make a payment at a local retail location.

  • View Transactions You can view a history of transactions on your account online.

  • Customer Service The company has a Viewpoints.com customer review score of 3 out of 5 or higher for customer service.

  • Email/Ticket The company has an email or ticket system dedicated to support.

  • High Reliability Score The company has a reliability score of 4 out of 5 from reputable consumer review sites.

  • Live Chat You can contact the company for support through live chat.

  • Phone You can contact the company by phone to get support.

  • Social Media You can contact the company with questions through social media websites.

  • High Customer Service Score The company has an average customer service score of 4 out of 5 from reputable customer review websites.

  • Professional Installation The company offers a professional installation option.

  • Schedule Online You can schedule an installation time online.

  • Self Installation The company offers a self installation option.

  • Installation Window The company has an installation window of 4 hours or less.

  • Fast Forward Recorded TV The receiver allows you to fast forward recorded TV.

  • iPad/Tablet Remote Your iPad/Tablet interfaces with the receiver and can be used as a remote.

  • Pause Live TV The receiver allows you to pause live TV.

  • Program Management You can schedule, update, or delete recorded programs.

  • Rewind Live TV The receiver allows you to rewind live TV.

  • Advanced Search You can use the guide to conduct an advanced search.

  • Channel Listing You can access a channel listing that details program scheduling.

  • Menu A menu exists to help you navigate the system.

  • Sports Scores The guide provides quick access to sports scores.

  • No Lengthy Contract Requirements The company offers contract options of one year or less.

  • No Price Increases Monthly rates do not automatically increase at certain intervals (i.e. at the six-month or one-year mark).

  • Online You can sign up for an account online.

  • Phone You can sign up for an account by phone.

  • Authorized Dealers You can sign up for an account in person through an authorized dealer at a retail location.

  • No Credit Check Required The company does not require a credit check in order to obtain an account.

  • International Packages The company offers international packages with foreign language channels from around the world.

  • Spanish Cable Packages The company offers Spanish cable packages.

  • Satellite Radio The company offers access to satellite radio.

  • Internet You can bundle TV and Internet services.

  • Triple Services You can bundle TV, phone, and Internet services.

  • Phone You can bundle just TV and telephone services.

  • FAQ The company has a list of answers to frequently asked questions.

  • Forum The company has an interactive forum where users can post questions and answers.

  • Knowledge Base The company has a knowledge base of detailed help articles.

  • User Guide The company has a user guide or training manual.

  • Video Tutorials The company has video tutorials.

  • Android App A native Android App is available.

  • Bill Pay You can pay your bill through the mobile app.

  • Favorable App Store Reviews The company has a combined 3.5 stars or greater for their iPhone and Android apps.

  • iPhone App A native iPhone App is available.

  • Manage DVR You can schedule, record, or delete programs on your DVR with your mobile phone.

  • On Demand You can access On Demand on your mobile device.

  • Stream Live TV You can stream live TV to your laptop, tablet, or smartphone.

  • Set Parental Controls You can set parental controls with your mobile phone.

  • Watch Recorded Programs You can use your mobile device to watch programs recorded on your DVR.

PRICING

FiOS TV Local

Total Channels: 17
Introductory Rate: $10.00
Length of Introductory Rate: 12 months
Standard Rate: $10.00

Select HD

Total Channels: 155+
Introductory Rate: $49.99/month
Length of Introductory Rate: 12 months
Standard Rate: $49.99/month

Preferred HD

Total Channels: 230+
Introductory Rate: $64.99/month
Length of Introductory Rate: 12 months
Standard Rate: $64.99/month

Extreme HD

Total Channels: 305+
Introductory Rate: $79.99/month
Length of Introductory Rate: 12 months
Standard Rate: $79.99/month

Ultimate HD

Total Channels: 405+
Introductory Rate: $89.99/month
Length of Introductory Rate: 12 months
Standard Rate: $89.99/month

* Package details and pricing may vary according to location. The packages and prices listed are for those in the California market.

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