AT&T Review

AT&T's wide selection of VoIP plans has made them popular among business and residential customers alike. U-verse Voice customers must bundle their phone service with Internet, though, which makes their plans relatively expensive in comparison to the rest of the industry.

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The Good

Plans for all types of customers

If you don’t make many phone calls, AT&T’s U-verse Voice 200 plan is a good fit. It comes with 200 minutes of nationwide calling every month. Should you happen to exceed that limit, you can still make calls at a fee of $0.07 per minute. If you make calls quite frequently, it’s worth investing another $10 to upgrade to the Unlimited plan. You can also call anyone in the country as much as you want for one flat, monthly rate. Got family that lives overseas? No problem. The U-Verse International plan includes the same unlimited nationwide calling as the Unlimited plan along with the option to pay a small, per-minute fee to call dozens of countries around the world.

Great for businesses with remote workers

AT&T’s hosted VoIP solutions for businesses enable organizations of any size to streamline communications both in the office and on the go. These plans are flexible and customizable, so they can grow and change along with your company. All plans include the same standard calling plans as the residential VoIP services in addition to some more business-oriented solutions. Use the Find Me tool to forward calls to an employee’s cell phone when they’re not in the office and set up alerts so they know immediately when they’ve got a message. Set up special call-routing orders so certain numbers are automatically sent to a particular person or destination. That way, all of your employees are always connected to what’s going on back at the office even if they’re away.

Easily manage account settings online

Through your AT&T U-verse Online account, you’re able to view and edit your contacts, listen to voicemails, and manage call settings. Block certain phone numbers and turn certain features, like Do Not Disturb, on or off as needed. If you have a cell phone through AT&T Wireless, you also have the option of combining your Wireless and U-verse Voice voicemails into a single voicemail box. These messages are accessible from any computer or phone. Online call logs track your last 500 incoming and outgoing calls, so you always know who’s trying to reach you — even if they don’t leave voicemail.

Battery backup prevents interruptions in service

AT&T’s U-verse Voice service comes with a backup battery to help keep your phone service running even when your power goes out. One of the downfalls of VoIP technology is the need to be connected to a power source at all times. If your electricity goes out and you don’t have a backup phone, you could miss out on some important calls. Having a backup battery helps prevent this by enabling your VoIP service to keep functioning for several hours following a power outage. Few other companies include a backup battery with the initial purchase of the phone service, so this is a nice bonus offered by AT&T.

The Bad

Must bundle with Internet

Individuals looking to purchase VoIP service from AT&T must also invest in Internet service to be eligible. There’s no way to get U-verse Voice service unless it’s included in a bundle. This could include just Internet and phone service or TV as well for additional savings. These bundles are a great opportunity to save if you’re already interested in an Internet or TV package. However, if you only want VoIP phone service, this could make AT&T’s plans a little too expensive.

Above-average cost

An unlimited VoIP plan with AT&T costs around $35 per month, considerably more than what some other companies charge. In many cases, it’s possible to get an unlimited plan for $15 to $20 per month. Over time, that extra cost is going to add up quickly, so if price is a big issue for you when searching for a VoIP provider, AT&T might not be the best choice. However, if you’re interested in TV or Internet service as well, AT&T could still be the right company because they offer several two- and three-service bundles that can help you save a considerable amount.

No apps for calling on the go

If you have AT&T U-Verse Voice as your home phone service, you don’t have the option to make calls through the VoIP service while you’re traveling since there’s no U-verse Voice mobile app. For most people, this won’t be much of an issue since you can still use your cell phone to make calls. If accessing your VoIP service while you’re away is important to you, consider some other options.

The Details

Details

  • Early Termination Fee: Up to $180
  • Money-Back Guarantee: 30 days
  • Monthly Price: $25 - $40
  • Setup Fee: $49
  • Shipping and Handling Fees: None

Pricing - Residential Plans

AT&T U-verse Voice 200

  • Monthly Rate: $25
  • Contracts Offered: One-Year
  • Local/Long Distance Minutes Included: 200
  • International Minutes Included: None

AT&T U-verse Voice Unlimited

  • Monthly Rate: $35
  • Contracts Offered: One-Year
  • Local/Long Distance Minutes Included: Unlimited
  • International Minutes Included: None

AT&T U-verse Voice International

  • Monthly Rate: $40
  • Contracts Offered: One-Year
  • Local/Long Distance Minutes Included: Unlimited
  • International Minutes Included: None

Pricing - Business Plans

Hosted VoIP with AT&T Voice DNA

  • Monthly Rate: Contact Company
  • Contracts Offered: Contact Company
  • Local/Long Distance Minutes Included: Contact Company
  • International Minutes Included: Contact Company

AT&T Business in a Box

  • Monthly Rate: Contact Company
  • Contracts Offered: Contact Company
  • Company Local/Long Distance Minutes Included: Contact Company
  • International Minutes Included: Contact Company