magicJack Review

MagicJack's VoIP plans come with high initial costs, but once you get beyond this, their monthly fees are among the lowest in the industry, making them a good fit for anyone looking for long-term, budget-friendly home phone service.

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The Good

Affordable long-term phone service

Once you get past the high initial costs, magicJack is one of the most affordable VoIP phone services in the industry. You receive free service with your purchase of the adapter and, once you’ve used that up, head over to magicJack’s website and buy some more. A one-month subscription costs just $5 per month and includes unlimited local and long-distance calling to the U.S. and Canada. Typically, an unlimited VoIP plan costs around $15 without a contract, so magicJack’s deal is a real find. Save even more money by prepaying for several months or even years in advance. Their five-year plan costs $120 upfront, but it locks you in at a rate of $2 per month. You won’t find these kinds of prices with any other VoIP provider, so if you plan on having this type of phone service for a long time, magicJack is an extremely cost-effective choice.

Months of free service included with purchase

The upfront costs for magicJack’s adapters are comparatively high, but included with that purchase is several months of free VoIP service. The exact amount varies depending on the plan you choose. The magicJack PLUS plan includes six months of service, and customers who choose the magicJackGO plan can expect a full year of VoIP phone service without having to pay anything beyond the initial adapter fee. Once that runs out, extend your service by purchasing a Re-Up package directly from magicJack’s website. Buy as little as one month or as much as five years at a time. Some other VoIP service providers offer a lower introductory rate for a few months, but free service is almost unheard of. If you’re interested in taking advantage of this bonus and willing to pay the large initial costs, magicJack’s offerings are definitely worth checking into.

Unlimited conference calling

A free conference call number is included with your purchase of a magicJackGO. This is going to be most valuable for freelancers and others using magicJack as their primary business telephone provider. Use this number to stay connected to your clients or employers and add as many people as you want to the call. There’s no limit to the number of participants or the number of calls you can make. It’s all included as part of your plan and you’ll never be charged extra for it.

The Bad

Expensive upfront costs

Unlike most other VoIP providers, magicJack requires you to purchase rather than lease an adapter, so the initial costs of getting started with the service are much higher. This could be problematic for some people, but if you can afford the setup fees, it’s well worth it to consider magicJack as your VoIP service provider. Their monthly fees are considerably lower than the rest of the industry and you also get free service included with your purchase.

Lacking business-specific plans

MagicJack doesn’t offer any business-specific plans, so organizations will either have to make do with their residential plans or consider other options. If you’re looking for home phone service, this obviously isn’t going to be an issue for you. Freelancers and others who work from home also shouldn’t have a problem. But if you need a number of extensions and an auto attendant to direct callers, you won’t find what you’re looking for with magicJack. Consider a company like RingCentral for these types of needs.

Missing some advanced call settings

With magicJack, there’s no way to put callers on hold or block numbers from contacting you. These features are relatively standard with most VoIP providers, but they’re also not typically used on a regular basis. Ultimately, while it’d be nice to see magicJack add these advanced call settings at some point in the future, they won’t have a significant impact on the quality of phone service you receive.

The Details

Details

  • Early Termination Fee: None
  • Money-Back Guarantee: 30 days
  • Monthly Price: $2 - $5
  • Setup Fee: None
  • Shipping and Handling Fees: $5

Pricing - Residential Plans

MagicJackGO

  • Monthly Rate: $2 - $5 (plus one-time fee of $59.95)
  • Contracts Offered: Month-to-Month, Six-Month, One-Year, Five-Year
  • Local/Long Distance Minutes Included: Unlimited
  • International Minutes Included: None

MagicJack PLUS

  • Monthly Rate: $2 - $5 (plus one-time fee of $39.95)
  • Contracts Offered: Month-to-Month, Six-Month, One-Year, Five-Year
  • Local/Long Distance Minutes Included: Unlimited
  • International Minutes Included: None