Phone.com Review

Phone.com caters primarily to business customers, offering superior call quality and easy customization to suit any organization. You can purchase Phone.com service for your home as well, but their plans are a little more expensive without the multi-line discount.

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The Good

HD technology improves call quality

Phone.com’s HD Voice technology helps make calls clearer so you don’t have to worry about muffled sounds or the call cutting out. Since call quality is a top concern for most interested in switching over to VoIP phone service, this is great news. In order to take advantage of the HD calling, you need to purchase an HD Voice enabled IP phone from Phone.com’s web store. There are a number of models to choose from, starting at just $50.

Customizable plans to suit your business

Businesses interested in Phone.com’s VoIP service have the option to mix and match Pay Per Minute and Unlimited Extensions. This is a great opportunity for your organization to save money by choosing a unique plan for each employee. Those who spend a lot of time making calls are better off with the Unlimited extensions. Infrequent callers should look into the Pay Per Minute plan. This way, they’ll still be accessible via their own extension, but they only pay for the minutes they use. Purchase as many of each type of extension as you need and add, delete, or upgrade lines as your business continues to grow and change.

No cost for VoIP adapter

Phone.com includes the cost of renting their VoIP adapter in the monthly rate displayed on their website. This isn’t something all companies do. Some charge a separate fee for the equipment, which many times you don’t find out about until you pay. Phone.com is completely transparent about pricing, and they also don’t charge you for shipping costs. The only thing you need to pay to get started is your first month’s service charge. If you already have a VoIP adapter, you may have the option to use that as well rather than renting one from the company.

Special plans for infrequent callers

For those who don’t make many phone calls, Phone.com’s Pay Per Minute plan is an extremely cost-effective option. You aren’t charged a monthly fee for the service. Instead, you pay a low per-minute fee, which varies from $0.025 to $0.039 depending on how many minutes you use in a month. This plan could get pricey quickly if you make a lot of calls, but you’ll have a hard time finding a more affordable home phone solution if you rarely pick up the phone. The Pay Per Minute plan includes all the same features as the Unlimited plan, so you’re still getting the same quality service regardless of which plan you choose.

Analyze important caller data

For an additional fee, companies can view caller demographics and activities and use this to inform and improve their business practices. This information is viewable in your online account and is broken down into six categories. The Activity section provides basic information, like the duration of phone calls, while the Behavior section indicates whether you’re dealing with a new or returning customer. The Demographics section uses sources like census data to give you some idea of who your customers are. This information is useful in determining who your primary customers are and adjusting your business model accordingly. No other VoIP service provides this kind of data to their business customers, making Phone.com’s caller analytics a truly unique offering.

The Bad

Unlimited plan a little pricey for home users

Purchasing a single Unlimited extension from Phone.com is going to cost you nearly $24 without a contract. This is somewhat problematic for residential customers, who typically only need a single phone line. Many other companies let their customers make unlimited local and long distance calls for $15 to $20 per month. One of these VoIP providers is going to be a better fit for you if you don’t have a lot of money to spend on phone service. Phone.com does offer discounts for signing a one-year contract or for purchasing multiple lines, however, so these are some other options for reducing costs.

Canceling early is costly

If you go with Phone.com’s Annual plan, you’re locked into that contract for one year. Early termination of your account is going to cost you $54.95, so this is something to take into account when calculating the cost of Phone.com’s services. Chances are, you won’t need to cancel before the contract term is up, but you should be aware of this additional fee just in case. If you’d like to avoid this risk altogether, consider going with a month-to-month plan instead. You can terminate your plan at any time without being charged a disconnection fee, though your monthly rates are slightly higher.

The Details

Details

  • Early Termination Fee: $54.95
  • Money-Back Guarantee: 30 days
  • Monthly Price: $0 - $23.99/extension
  • Setup Fee: None
  • Shipping and Handling Fees: None

Pricing - Residential Plans

Pay Per Minute Plan

  • Monthly Rate: $9.99 + $0.025/min - $0.039/min
  • Contracts Offered: Pay As You Go
  • Local/Long Distance Minutes Included: None
  • International Minutes Included: None

Unlimited Plan

  • Monthly Rate: $9.99 + $17.99/extension - $23.99/extension
  • Contracts Offered: Month-to-Month, One-Year
  • Local/Long Distance Minutes Included: Unlimited
  • International Minutes Included: None

Pricing - Business Plans

Pay Per Minute Plan

  • Monthly Rate: $9.99 + $0.025/min - $0.039/min
  • Contracts Offered: Pay As You Go
  • Local/Long Distance Minutes Included: None
  • International Minutes Included: None

Unlimited Plan

  • Monthly Rate: $9.99 + $17.99/extension - $23.99/extension
  • Contracts Offered: Month-to-Month, One-Year
  • Local/Long Distance Minutes Included: Unlimited
  • International Minutes Included: None