ViaTalk Review

ViaTalk is an excellent solution for homes and small businesses who are looking for a basic VoIP service at a very competitive price. Larger enterprises won't find the advanced business tools they need, however.

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The Good

Save money by signing a contract

ViaTalk offers three-month, six-month, one-year, and two-year VoIP service contracts. You aren’t under any obligation to make this kind of commitment if you don’t want to — there are also month-to-month plans available — but it’s certainly worth thinking about. The longer the commitment, the less you have to pay. For example, if you sign up for the two-year plan you pay $4 less per month than you would for the month-to-month plan. Over the course of two years, that amounts to nearly $100 in savings. If you plan on having VoIP phone service for a long time, look into one of ViaTalk’s contract plans.

International minute included at no extra cost

ViaTalk’s residential VoIP plans come with 60 minutes of free international calling to 70 countries around the world. If you rarely make phone calls to other countries, this should be more than enough for the occasional international call. If you find that 60 minutes of international calling isn’t enough, you can always purchase the ViaTalk World upgrade for an additional $8.95 per month. This gives you 1,200 minutes to use to call landlines and cell phones in select countries.

Free second line with every plan

Every ViaTalk plan includes a free second phone line, so you can make and receive phone calls even while the first line is in use. Both of these lines include unlimited minutes, free in-network calling, three-way calling capability, and more. Not everyone will have a need for a second phone line, but it’s undoubtedly a nice bonus to have, particularly in households with multiple residents. It’s also great for freelancers and others who work from home. You won’t have to worry about missing any important calls because there’s always another line to receive them on.

Earn rewards by referring friends

If your friend signs up for ViaTalk and uses your referral ID, you receive points you can use toward rewards and free months of service. The amount of points you receive for your referral depends on the plan your friend chooses. The residential Unlimited plan earns you 100 points, while the business Unlimited plan earns you 200. Once you’ve accumulated some points, head over to ViaTalk’s website to check out the rewards. You can buy ViaTalk apparel, gift cards, and even electronics with your points. The available rewards are constantly changing, so if you don’t see something you like right away, keep checking back for new items.

The Bad

Lacking business-specific tools

Larger organizations interested in using ViaTalk as their VoIP provider aren’t able to set up auto attendants to direct their customers’ calls. Other business tools, such as hold music and Microsoft Outlook integration, are also missing from ViaTalk’s offerings. These features are relatively common among other VoIP providers. However, ViaTalk could still be the right solution for smaller organizations who don’t need these extra tools.

Calls to Puerto Rico cost extra

Unlike most VoIP providers, ViaTalk doesn’t include Puerto Rico in its unlimited local and long-distance plans. In order to contact Puerto Rican residents, you have to use either the 60 free international minutes included with your Unlimited plan or purchase the ViaTalk World upgrade, which gives you 1,200 minutes of international calling per month. If you have relatives or friends living in Puerto Rico who you call often, you might be able to find a more affordable VoIP solution with another company, such as Vonage, who doesn’t charge extra for calls to Puerto Rico.

Expensive shipping and early termination fees

Though ViaTalk’s monthly rates are relatively low, some of their additional fees may make their plans less affordable for some. Your VoIP adapter can cost as much as $30 in shipping, and terminating your plan before the contract is over results in a $50 fee per line. Both of these expenses can be eliminated, however, with careful planning. If you have an adapter already, choose the Bring Your Own Device plan to avoid shipping costs. If you choose a month-to-month plan, you can avoid the early termination fee. Ultimately, while these are factors you should keep in mind when choosing a VoIP service, they shouldn’t have a large impact on your decision.

The Details


  • Early Termination Fee: $49.95 per line
  • Money-Back Guarantee: 14 days
  • Monthly Price: $15.95 - $42.95
  • Setup Fee: None
  • Shipping and Handling Fees: $10.95 - $30.95

Pricing - Residential Plans


  • Monthly Rate: $15.95 - $19.95
  • Contracts Offered: Month-to-Month, Three-Month, Six-Month, One-Year, Two-Year
  • Local/Long Distance Minutes Included: Unlimited
  • International Minutes Included: 60

VT World Add-On

  • Monthly Rate: $8.95
  • Contracts Offered: Month-to-Month
  • Local/Long Distance Minutes Included: N/A
  • International Minutes Included: 1,200

Pricing - Business Plans

1500 Business

  • Monthly Rate: $29.95 - $34.95
  • Contracts Offered: Month-to-Month, Three-Month, Six-Month, One-Year, Two-Year
  • Local/Long Distance Minutes Included: 1,500
  • International Minutes Included: None

Business Unlimited

  • Monthly Rate: $35.95 - $42.95
  • Contracts Offered: Month-to-Month, Three-Month, Six-Month, One-Year, Two-Year
  • Local/Long Distance Minutes Included: Unlimited
  • International Minutes Included: None