THE GOOD

Excellent customer support:

Bluehost offers 24/7 support on a variety of channels, including email and social media sites like Twitter, Facebook, and Google+. Phone and live chat support are also available with an average hold time of less than 30 seconds. All of these options make it easy to get your questions answered and your problems fixed in a timely fashion, which is crucial especially if your website happens to inexplicably shut down or has some other serious problem.

Demo account that enables testing of control panel:

Testing out the cPanel control panel helps you get a good feel for how the administrative controls are set up so you understand how everything works. You can even play around with the layout, which is as simple as dragging the different categories into the arrangement that you like best. The control panel is one of the most important parts of a web hosting plan because it's where you manage your entire website, so the fact that Bluehost allows you to test this in advance is an especially nice bonus.

Strong security features:

Bluehost makes it easy to keep the information on your site safe using several different tools, including password protection for the administrative area of your website. A secure FTP is a fast and easy way to transfer and upload files to your website, and daily server backups can do a lot to prevent the accidental loss of data. Bluehost also offers both shared and dedicated SSL certificates, which help to encrypt the information on your site and are especially important for anyone thinking about selling products online. With all of these features in place, you can rest easy knowing that your data is being well taken care of.

Free applications for your website:

Anyone interested in selling products or services online is going to love the free ecommerce and shopping cart applications that come with Bluehost's web hosting plans. These apps are exactly what you need to get started selling your items as quickly as possible, while also keeping customer information secure. In addition to these applications, Bluehost also offers other popular apps like WordPress, poll and survey software, and CMS software. Resources like these make customizing your website easy, and the fact that all these apps are free makes it even better.

User-friendly web design tools:

Unless you plan on hiring someone to design your website for you, it's a good idea to consider the available web design tools when selecting a web hosting package. Bluehost offers a free drag-and-drop site builder to its customers that also comes with customizable templates. This is a fast and effective way of getting a professional-looking website. They also offer tools to help you design a mobile-friendly website, which is a huge plus considering how many people are using mobile devices to connect to the Internet today. These tools may not be necessary for some with the technical expertise to design a website on their own, but for others who are just looking for a clean and simple layout, these web design resources could be the perfect solution.

Truly unlimited hosting:

Whether you're just looking to host a single, small website or several larger ones, Bluehost makes a great choice. With Bluehost, you get unlimited disk storage and domain hosting. You can also have as many add-on or parked domains as you like in addition to unlimited subdomains. There aren't any known issues with Bluehost handling too many resources at one time, so you can rest assured that your website performance will remain steady.

THE BAD

No uptime guarantee:

Bluehost is one of very few web hosting companies that does not provide an uptime guarantee to their customers which is disappointing because, if your website goes down due to a malfunction on their part, you are not compensated in any way. This has an especially big impact on those who sell products online because unexpected server downtime could really impact sales. While some may not be too concerned about this, it would still be nice to see Bluehost guarantee their uptime since it would give their web hosting customers a lot of peace of mind.

Missing a catchall email:

Though Bluehost has some great email capabilities, they are missing a catchall email, which is a very useful option for receiving emails sent to an address at your domain that doesn't exist. Without a catchall email, you don't receive these emails at all. Some may not feel that this is a necessary feature, in which case its omission shouldn't be a problem at all. But, for those who are interested in a catchall email option, there are plenty of other web hosting services that offer this feature.

THE DETAILS

Costs and Fees
Domain Migration Fee $14.99/year
Domain Name Fee $14.99/year
Setup Fee None
Shared Hosting Annual Fee $47.40 - $179.40
Shared Hosting Monthly Fee $3.95 - $14.95
Email
Email Storage 500MB - Unlimited
Number of Email Addresses Unlimited
Web Hosting
Bandwidth Unlimited
Disk Space Unlimited
Money Back Guarantee Anytime
Number of Domains Unlimited
Number of MySQL Databases Unlimited

FEATURES

Title
  • Account Settings You can change your account settings.

  • cPanel Your account comes equipped with cPanel.

  • DNS Management You can manage your domain name settings in the control panel.

  • Manage Domains You can manage the domains in your account.

  • Manage Email Accounts You can manage your email accounts.

  • Software Downloads You can download software while logged into your account.

  • Website Stats You can view your website statistics.

  • Data Backup The company offers a data backup.

  • Open Source Hosting The company offers one-click installations of popular open source CMS software.

  • Private Domain Registration The company offers the option to protect your privacy by hiding your domain ownership information from the WHOIS database.

  • Unique IP Address The company offers an option for you to have a unique IP address for your website.

  • Unlimited Bandwidth The provider offers unlimited bandwidth.

  • Unlimited Disk Space The provider offers unlimited disk space.

  • Unlimited MySQL Databases The provider offers an unlimited number of MySQL databases.

  • WordPress The company offers one-click installation of WordPress.

  • 99.9% Uptime The company guarantees 99.9% uptime.

  • Environmentally Friendly The company has implemented environmentally friendly practices, such as using wind power or purchasing wind credits.

  • 24/7 Live Chat The company offers 24/7 live chat support.

  • 24/7 Phone Support The company offers 24/7 phone support.

  • Email The company has an email or ticket system dedicated to support.

  • Live Chat The company offers live chat support.

  • Phone You can contact the company by phone to get support.

  • Social Media You can contact the company with questions via social media websites.

  • Free Domain The company offers you a free domain when you sign up.

  • Unlimited Add-On Domains You can have an unlimited number of add-on domains.

  • Unlimited Domains You can host an unlimited number of domains.

  • Unlimited Parked Domains You can have an unlimited number of parked domains.

  • Unlimited Subdomains You can host an unlimited number of subdomains.

  • Aliases You can create email aliases.

  • Autoresponder You can create auto responses to your emails.

  • Forward You can automatically forward your emails to another email address.

  • IMAP/POP/SMTP The company offers all three protocols for email communication.

  • Mailing Lists You can create mailings lists in your email account.

  • Spam Filter The company provides an email spam filter.

  • Unlimited Email Addresses The company allows you to have an unlimited number of email addresses associated with your domain.

  • Virus Filter The company provides a virus filter.

  • Web-Based Email You can have access to web-based email communication.

  • Catch-All Email You can have a catch-all email address to capture any emails sent to your domain.

  • Additional Software Included The company will provide you with additional software for free, such as web design software or anti-virus software.

  • Free Ecommerce The company offers a free ecommerce software when you sign up.

  • Free Shopping Cart The company offers free shopping cart software when you sign up.

  • Google AdWords The company provides you with Google AdWords credits for free.

  • Money-Back Guarantee The company offers some form of money back guarantee.

  • Free Toll-Free Phone Number The hosting company provides you with a toll-free phone number for free when you sign up.

  • Other Advertising Credits The provider offers some form of online advertising credits as a bonus besides Google AdWords.

  • Dedicated The company offers dedicated hosting.

  • Reseller The company offers reseller hosting.

  • Shared The company offers shared hosting.

  • Cloud The company offers cloud hosting.

  • VPS The company offers VPS hosting.

  • FAQ The company's site provides a list of answers to frequently asked questions.

  • Forum The company's site provides a forum where users can post questions and answers.

  • Knowledge Base The company's site provides a knowledge base of detailed help articles.

  • Video Tutorials The company's site provides video tutorials.

  • Daily Server Backups The company conducts daily server backups.

  • Dedicated SSL Certificate The company provides a dedicated SSL certificate.

  • Password Protected The company offers password protection for your website.

  • Secure FTP Access The company has secure FTP access.

  • Shared SSL Certificates The company offers a shared SSL certificate.

  • Customizable Website Templates The company offers customizable website templates to help design your website.

  • Drag-and-Drop Site Builder The company offers a simple drag-and-drop website builder for you to create your site.

  • Mobile Site Creation The company offers tools to create a mobile website.

  • Website Design Tools The company provides you with tools to help design your website.

PRICING

Starter

Monthly Fee: $3.95
Annual Fee: $47.40

Plus

Monthly Fee: $6.95
Annual Fee: $83.40

Business Pro

Monthly Fee: $14.95
Annual Fee: $179.40

Comparable


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