The Hartford Car Insurance Review

The Hartford is one of the most recognizable insurance providers in America, marked by its famous deer mascot. Named after Hartford, Connecticut, and based there since 1913, The Hartford specializes in auto insurance for AARP members but offers coverage for younger drivers, too. Selected by Ethisphere as one of the "World’s Most Ethical Companies" seven times since 2010, The Hartford has a reputation as a trustworthy company, which is reflected in its high customer satisfaction rates.

The Hartford Car Insurance Features

Price
Quotes differ from person to person
In business since
1913
Standout features
Lifetime renewability benefit
New car replacement
First accident forgiveness
Disappearing deductible
6-point claim guarantee
24/7 claim service
AARP partner program
Discounts
Homeownership discount
New vehicle discount
Hybrid vehicle discount
Good driving record discount
Personal umbrella discount
Non-resident student discount
Anti-theft device discount
Air bags discount
Driver training discount
Good student discount
Defensive driver course discount
Paid-in-full discount
Number of states served
50 (plus Washington, D.C.)
J.D. Power 2018 Insurance Shopping Study rating
852/1,000
(better than most)
J.D. Power 2018 U.S. Auto Claims Satisfaction Study rating
868/1,000
(about average)
A.M. Best financial strength rating
A (excellent)
Moody's rating
Baa1
S&P Global rating
AA

The Hartford Insurance’s Claim

The Hartford promises a “commitment to [its] customers” before all else and positions itself as the best choice for senior drivers.

Is it true?

Yes.

The Hartford scores extremely well on J.D. Power’s annual customer satisfaction surveys — better, in fact, than any of the “big four” insurance companies: State Farm, Geico, Allstate, and Progressive. It’s clear that The Hartford thinks about customer experience in everything it does, since even its online quote and purchase tools are incredibly user-friendly, with simple interfaces and easily digestible sections.

The Hartford provides plenty of discounts for homeownership, anti-theft devices, and good driving records, but it reserves its biggest benefits for AARP members. In fact, its website emphasizes the AARP program so heavily, it’s easy to miss the fact that it provides insurance to non-members as well. If you are an AARP member, you’ll qualify for:

  • Lifetime renewability (even in the event of accidents and convictions)
  • 12-month rate protection
  • New car replacement (within the first 15 months or 15,000 miles of purchase)
  • Towing and labor coverage
  • A perk called RecoverCare that provides “up to $2,500 to pay for transportation, cooking, cleaning, and other help you may need if you’re injured in a car accident”

A few optional coverage add-ons for AARP members include First Accident Forgiveness, the ability to pay a single deductible for two vehicles, and a “disappearing” deductible when you keep your driving record clean. With this consumer-facing approach and a wealth of policy perks — particularly if you’re a member of AARP — we highly recommend including The Hartford in your quote collection process.

The Hartford Car Insurance at a Glance

Best for

AARP members and anyone who wants great customer service from their insurance provider

Not for

Non-AARP members looking for huge discounts and add-ons

Ease of new policy purchase

The Hartford boasts an impressive suite of online tools to assist new customers in shopping for and beginning a new auto insurance policy. The company allows you to get an instant online quote and even offers a tool to help you select the right levels of coverage for your situation. After customizing levels of coverage and receiving a quote, customers can purchase a policy online and print insurance cards.

Diverse coverage options

Policy offerings are a critical element of evaluating an insurance company. Thanks to its broad list of coverages and policy types, The Hartford auto insurance is an industry leader. The company offers standard bodily injury and property liability coverages, as well as non-owned or rental car insurance. In states where it is allowed, The Hartford also offers a number of options to stack liability and uninsured motorist coverage.

Excellent claims management

No one looks forward to filing an insurance claim, but if the need arises, convenience can make an enormous difference. The Hartford auto insurance has created a claims process that allows customers to file 24/7 by phone, agent, online, or via a mobile app. Unlike some competitors, the company does not impose restrictions on where you can have your vehicle fixed, and it has a resource for repair facility recommendations. Once a claim has been filed, it can be easily tracked online, through the mobile app, or by calling the claims center at any time.

Rock-solid support

The Hartford is regarded by many as a company that cares about its customers, and that reputation is well-earned. The company has robust support features available, ranging from traditional telephone support to more modern email and social media options. It’s also one of only a handful of auto insurance companies to offer real-time online chat to customers navigating the quote process.

Useful policy benefits

In addition to The Hartford’s standard coverage options, customers may also elect to receive a wide range of additional features. Frequent travelers will appreciate the company’s roadside assistance and towing programs. Other accident-related benefits include rental car or public transportation reimbursement and dedicated medical payment coverage. If you’re seriously injured and unable to meet basic obligations, the company will even cover assistance with shopping, gardening, and certain home maintenance.

Possible drawbacks

Minimal learning materials

The Hartford falls well behind competing companies with its limited online learning resources. Despite the company’s excellent customer support features, it offers very little to new buyers wanting to learn more about the insurance process. The Hartford’s website includes a few FAQs and a limited selection of video tutorials outlining insurance types, but many other companies go above and beyond with knowledge bases and glossaries that allow customers to better understand the insurance-buying process. The Hartford’s lack of resources is a big strike against it, especially for first-time or inexperienced auto insurance buyers.

The Hartford Insurance Competition

Enter your ZIP code for quotes in your area

The Hartford
Allstate
State Farm
Our review
Our review
Our review
A.M. Best financial strength rating
A
A+
A++
J.D. Power 2018 U.S. Auto Claims Satisfaction Study score
868/1,000
857/1,000
865/1,000
Number of supplemental coverage options
7
12
8
Number of discounts
12
11
10
Online claim filing
24/7 support

The Hartford vs. Allstate

The Hartford’s customer satisfaction surveys are higher than Allstate’s, but its financial ratings are lower. Of course, that’s partially because Allstate is a much larger company, and those tend to last longer during recessions like the 2008 housing crisis. However, if you’re an AARP member, Allstate’s discounts and benefits just can’t compete with what’s available through The Hartford. Plus, an “A” rating from A.M. Best denotes “an excellent ability to meet their ongoing insurance obligations,” so The Hartford still ranks among other top providers for financial stability. We recommend getting a quote from both companies before making your decision.

The Hartford vs. State Farm

State Farm compares with The Hartford in much the same way as Allstate: lower customer satisfaction rates but higher financial security. Since State Farm is the largest auto insurance provider in the United States, there’s also a higher chance of finding an agent to speak with in-person, even if you live in a small town. Of course, if you’re an AARP member, The Hartford is probably still your best bet when it comes to costs and coverage options. Otherwise, State Farm and The Hartford offer a similar number of discounts and supplemental coverage options, so it’s worth comparing quotes from both.

The Hartford Car Insurance FAQ

What do I need to get a quote from The Hartford?

To get an auto insurance quote from The Hartford, you’ll need to provide:

  • Personal information (name, address, email, phone number)
  • Your vehicle’s year, make, and model
  • Estimated annual mileage
  • Any additional drivers
  • Any accident, violation, or claim in the last 10 years
  • Supplemental coverage choices

Does The Hartford cover Uber/Lyft drivers?

No, The Hartford doesn’t cover “commercial” drivers, even in privately owned vehicles.

What states does The Hartford operate in?

The Hartford offers auto insurance in all 50 states, plus Washington, D.C., but pricing and policies vary from state to state.

The Bottom Line

If you’re an AARP member aged 50 or older, The Hartford might be your best choice when it comes to car insurance — particularly since many providers begin raising premiums as you get older. If you aren’t an AARP member, The Hartford could still be a great option thanks to its customer-first practices, but you might find a better deal for the same coverage elsewhere; as with all types of insurance, we suggest shopping around before making a decision.

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