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Last updated on November 3, 2015

CNA Insurance Review

Delivering highly flexible insurance solutions and one-on-one service from local agents, CNA makes a terrific option for both main street businesses and Fortune 500 companies. As a commercial insurance specialist, the company offers business solutions few other insurers can match.

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The Good

Strong business speciality

Unlike most major players in the insurance market, CNA does not split its focus between the consumer and commercial insurance sectors. Rather, CNA specializes solely in commercial property and casualty insurance, delivering the comprehensive insurance solutions businesses need to protect their financial viability against all kinds of risks. Even with CNA’s narrow focus on the commercial market, the company still manages to rank among the top 14 insurers in the country by market share, a pretty substantial achievement when you consider the size of the consumer auto, home, and life insurance markets, none of which CNA competes in.

Policies built for businesses of any size

As a commercial insurance specialist with more than 110 years of experience in the industry, CNA understands the needs of all kinds of businesses, both big and small. In fact, the insurer delivers specialized policies for companies of virtually any size, from home-based businesses to multinational Fortune 500 companies. CNA’s standard business owner’s policy, designed primarily for small and medium-size businesses, delivers more than 300 different coverage options to make sure your policy is tailored precisely to the needs of your business. Whatever size of business you operate, you get access to the same top-notch national claims handling system that much larger businesses utilize. What’s more, you get access to superb risk control and emergency preparation resources, tools, and services designed to help you minimize or eliminate risks common to your business industry, a nice bonus that comes with choosing a specialty insurer like CNA.

Deep selection of add-on policy options

Alongside a standard business owner’s policy with comprehensive property and general liability coverage, CNA delivers virtually every major add-on coverage option out there, from errors and omissions liability coverage to business crime insurance, commercial auto coverage, and workers compensation insurance. But CNA goes much further than these commonplace specialty options, which are delivered by most top business insurers. CNA also delivers hundreds of additional industry- and business-specific specialty coverage options to match unique business risks in dozens of different industries. Whatever industry you operate in, you’re sure to find the insurance options you need among CNA’s offerings.

The Bad

Limited national support options

CNA policies are sold through affiliated agents located in cities and towns across the country. While many business insurance buyers are sure to appreciate the local one-on-one service from professional agents, note that CNA provides few options for national-level customer support aside from claims filing. Customers are directed to local agents for information about policies, to get general questions answered, or to manage a current policy. What’s more, you won’t find a payment portal online to help you pay your bill or set up automatic payments. Rather, you need to contact your local agent to set up a payment plan. Other national insurers, even those that rely on a network of local agents like Farmers Insurance, deliver much better centralized support options, making it easy to take care of your business on your schedule.

The Details

Financial Strength

  • A.M. Best FSR Rating: A
  • A.M. Best ICR Rating: a
  • Moody's Rating: A3
  • Standard & Poor's FSR: A