Editor's Note
  • January 24, 2018 - In May 2016, Charter Communications acquired Bright House Networks. Both cable TV and Internet are available through Charter’s rebranded provider, Spectrum.

Bright House Networks is now Charter Spectrum

In 2016, Charter Communications finalized their acquisition of Bright House Networks and Time Warner Cable. It now services more than 24 million customers in 41 states, making it the second-largest U.S. broadband provider (Comcast is still the largest provider). For a more detailed look at Charter Spectrum’s plans and features, check out our detailed review here.

The result of the merger is a competitive telecom provider that is well-rated for its customer service. In 2017, the American Customer Satisfaction Index (ACSI) — which produces quarterly results on how customers across the United States regard companies — ranked Spectrum fifth for customer satisfaction, giving it 65 points, and placing it above Xfinifty Comcast (62 points), CenturyLink (59 points), and Frontier Communications (56 points).

J. D. Power found Charter Spectrum to rank the highest for customer satisfaction in the South. They survey tens of thousands of Americans every year, and publish customer satisfaction scores by region for a number of industries, including Residential Internet Service Provider. They gave it top scores for overall satisfaction, performance and reliability, and customer service — though it fell behind a bit in cost of service and communication, how J. D. Power assesses if customers feel they are overpaying for services received, and whether information about their accounts and messages are clear and easy to understand.

How much Internet do I need?How much Internet you need varies depending on how many people are accessing your router, and whether everyone’s a hardcore gamer or just needs to check their email. Check out our Did You Know guide in The Best Wireless Router. We’ll match your Internet usage to what kind of plan speed you should look for.

Charter Spectrum only offers two speed packages, streaming either at 60 Mbps or 100 Mbps, and both plans come without a data cap. On the one hand, this makes your purchasing decision fairly simple; you won’t have to weed through a bunch of Internet options to find the right one for you. However, if you don’t fall into either of these two speed groups, you might have to decide between overpaying or accepting slower speeds.

Charter Spectrum also offers phone and cable TV services, and as an encouragement to get you to sign up for more than just Internet with them, they offer savings when you bundle services. The Triple Play offer combines TV, Internet, and phone services with a year’s worth of free DVR service and a free modem. If you’re stuck in a contract with an early termination fee, Charter Spectrum is also willing to help you buy out your contract for up to $500.

The Bottom Line

Charter Spectrum’s acquisition of Bright House Networks seems to affected customers fairly positively, as Bright House Networks often scored lower on the ACSI for customer satisfaction than Charter Spectrum. If Charter Spectrum is available in your area, compare its packages and consider them as a potential provider. For a more in-depth look at their features and services, check out our full review of Charter Spectrum.