Verizon Fios Internet Review
How We Reviewed Verizon Fios
1 week of research
4 providers compared
3 plans assessed
Verizon Fios Internet Review
Powered by a 100% fiber-optic network, Verizon Fios has the speed, service, and technology to make it the highest-ranked provider in the industry for several years running. Fiber-optic internet is typically more expensive than cable or DSL, but Fios’ prices are competitive with those of other leading internet providers, often for more speed. Verizon has also positioned itself as the leader in broadband customer service and satisfaction, as shown by several J.D. Power awards. It also offers TV and phone bundling, plus discounts for Verizon Wireless customers — making it even more affordable if you want to combine multiple services. You can only get Fios in major cities across nine states (New Jersey, New York, Maryland, Delaware, Massachusetts, Pennsylvania, Rhode Island, Virginia, and Washington, D.C.), but it’s still one of the best internet providers available.
Verizon Fios Pros
✔ Pure fiber optic speeds
✔ Discounts for Verizon customers
✔ High customer satisfaction
Verizon Fios Cons
✘ More expensive plans
✘ Very limited availability
Verizon Fios Plans and Prices
|Speeds Up to|
*Package availability depends on location, prices may vary
For more details on these plans, click here.
Verizon offers three standalone Fios internet plans: Fios 100, Fios 300, and Fios Gigabit. Unlike other providers that offer 10-plus plans with very minor differences, Verizon has narrowed its plans down to three, each one appealing to specific households. The cheapest plan, Fios 100, is great for households with one or two users looking to stream, game, and surf the web across several devices. Although this is Verizon’s most basic plan, the speed and price are optimal for the majority of small households.
The middle-tier plan, Fios 300, is ideal for families looking to do all of these same activities across eight or more devices. Often times, users living in a multiperson household believe they need the fastest plan available, but ultimately end up paying for speeds they don’t really need. Internet is already expensive to begin with, so you shouldn’t be stuck paying for more than you use. The fastest plan, Fios Gigabit, is a bit more challenging to recommend to the average user. Although this plan is advertised to larger families with 100-plus devices, we only recommend this plan to large households (six or more users) that stream and game heavily. If your family doesn’t fall into this category, we recommend sticking with Fios 300 as the Gigabit plan is tailored to a small minority of households.
Who is each Verizon Fios plan best for?
- Fios Internet 100 - Best for individuals with up to 7 devices
- Fios Internet 300 - Best for multiple users with 8-plus devices
- Fios Gigabit - Best for larger families with dozens of devices
Verizon Fios Speed and Data
Internet service providers boast fast download speeds, but oftentimes upload speeds are significantly slower. Slow upload speed is most noticeable when you’re sharing large files, video chatting, or gaming online. With Fios, upload speeds are just as fast as download speeds with most plans. This means you’ll rarely run into any lag when playing your favorite online games or video chatting with friends. (Note: This applies to all Fios plans except for Gigabit Connection, which has download/upload speeds of 940 Mbps/880 Mbps.)
Advertised speed vs actual speed
One of the biggest advantages of having a fios connection over a cable connection is the reliable, consistent speed that comes along with it. Rather than dividing the connection between you and your neighbors, fiber provides a dedicated connection to your household that is stronger than shared cable connections. According to the Federal Communication Commission’s (FCC’s) latest report, Verizon Fios surpassed all other fiber providers by delivering speeds in excess of 95% of the advertised speed to at least 90% of the panelists. In other words, with Verizon Fios, you’re actually getting the speed that you’re paying for.
No data caps
Unlike other providers that boast about a terabyte as virtually unlimited data, Verizon actually stays true to its word by not imposing a data cap. Granted, it’s extremely rare to actually hit a terabyte — according to Xfinity, you would have to stream over 15,000 hours of music or 600 hours of HD video in a month. But it’s certainly nice to know that you won’t be charged extra for heavy usage activities. For those who are still concerned about approaching this limit, Fios is your best bet.
Compare Internet Providers
*Waived for Internet 1000 plan and internet bundled with other services. Prices for stand-alone internet service, current at time of publication. Prices may vary by location.
Who is each internet provider best for?
- Verizon Fios - Best for Fiber Internet
- AT&T Fiber - Best Customer Service
- Comcast Xfinity - Best for Bundling
- Charter Spectrum - Best for Short Term Service
Verizon Fios Deals and Bundles
Fios internet deals for Verizon Wireless customers
If you’re already a Verizon Wireless Unlimited customer, you’ll get a $20 per month discount when you sign up for a Fios Gigabit Connection Triple Play: $10 off your Verizon Wireless bill and $10 off your Fios services.
Verizon Fios Equipment, Contracts, and Fees
Stand-alone Fios internet doesn’t require a contract. That’s good news for renters: You can cancel when your lease ends without paying an early termination fee. If you bundle your internet with TV or home phone, you can choose between a month-to-month plan or a two-year contract. Going the contract route guarantees your sign-up price for 24 months; with the month-to-month plan, pricing increases $15 per month for year two.
When it comes to installation costs, Verizon can get a little pricey. A standard installation can be upwards of $100, although Verizon will often waive this fee if you order online. For lower speed plans, you should also expect to pay a monthly router fee ($12). It may not seem like much, but this cost can certainly add up over time so you may want to consider buying your own.
Impressive Fios router features
Verizon’s Fios Quantum Gateway is one of the more impressive gateways on the market. Unlike other providers that offer WiFi enhancers as add-ons, this gateway has a built-in booster that can extend up to 325 feet. It’s also one of the few gateways with parental controls, a feature that’s great for families looking to keep their kids browsing safe and secure. Verizon has also implemented a feature that allows parents to monitor and manage screen time on any connected device. As kids continue to spend more and more time on their devices, this aspect of the Quantum Gateway could eventually become a standard for all providers; but for now, Verizon continues to be one step ahead.
- Router Fees ($12/mo.)
- Installation Fees* ($99)
- Taxes (Depends on location)
*Sometimes waived for certain packages or online orders.
Verizon Fios Customer Service
Outstanding Customer Service
Verizon has maintained a steady reputation over the years for having outstanding customer service. J.D. Power recently awarded the company with a near perfect score across several factors, including Overall Satisfaction and Customer Service. With customer service typically being one of the most complained about aspects in the broadband industry, it’s quite impressive to see Verizon consistently outperform all other providers. Unfortunately, Fios is still strictly limited to the Northeast and Mid-Atlantic region.
Verizon Fios Availability
At this time, Fios’ availability is limited to nine states in the Northeast and Mid-Atlantic: New Jersey, New York, Maryland, Delaware, Massachusetts, Pennsylvania, Rhode Island, Virginia, and Washington, D.C. However, just because service is available in your state doesn’t necessarily mean you’ll be able to get it at your home; in some states, Fios is limited to specific metro areas.
Verizon Fios FAQ
Can I get Verizon Fios internet only?
Yes. Verizon offers Fios as a standalone service. You can either opt in to the 12-month contract or take the no contract option at a higher monthly cost. It’s worth mentioning that Verizon Fios does offer discounts for Verizon Wireless customers who order select Fios bundles. Regardless, bundling can help you save more money on individual services and gives you the added convenience of having all of your utilities on one bill.
Can I use my own router with Verizon Fios?
Yes. If you’re looking to avoid the rental fee, Verizon does give its customers the option to use their own router. However, there are a few important things you’ll want to consider before making this decision. Verizon’s routers are optimized to support the fiber-optic connection and speed, something you don’t want to sacrifice by using a cheap router. It’s definitely worth paying the extra money for a router that can actually utilize the connection you’re paying for. You’ll also want to make sure your equipment is compatible. Since FiOS doesn’t use modems, you’ll need to configure your router to deliver internet over an ethernet cable rather than the traditional coaxial cable. Some routers are more challenging than others, so you may need to call Verizon to have this changed.
Can I install Verizon Fios myself?
Yes. Self-installation is a great option if you’re looking for a quicker installation turnaround, or if you’re simply wanting to save some extra cash. You can choose to either have Verizon mail you the equipment or you can pick it up at a Fios Location. Having the equipment mailed to you is definitely the more convenient option, especially if you’re setting up the service at a new location; though if you’re in a rush to activate your service, we recommend picking it up. If you have any questions related to the actual installation, Verizon provides Fios customers with some excellent set-up tutorial videos that can be found here.