Verizon Fios Review
How We Reviewed Verizon Fios
1 week of research
4 providers compared
3 plans assessed
Verizon Fios Review
Powered by a 100% fiber-optic network, Verizon Fios has the speed, service, and technology to make it the highest-ranked provider in the industry for several years running. Fiber-optic internet is typically more expensive than cable or DSL, but Fios’ prices are competitive with those of other leading internet providers, often for more speed. It also offers TV and phone bundling, plus discounts for Verizon Wireless customers — making it even more affordable if you want to combine multiple services. You can only get Fios in major cities across nine states (New Jersey, New York, Maryland, Delaware, Massachusetts, Pennsylvania, Rhode Island, Virginia, and Washington, D.C.), but it’s still one of the best internet providers available.
Fios’ oft-repeated tagline, “100% fiber-optic network. 100% phenomenal,” points to an internet service that’s fast, reliable, and highly rated.
Is it true?
Yes. Fios earns No. 1 in overall customer satisfaction in both J.D. Power’s Eastern United States region and in the 2019 ACSI Telecommunications Report. The service also has a perfect five out of five Power Circle Rating from J.D. Power, a major achievement in the industry.
These ratings indicate that customers love Fios’ consistently fast speeds and reasonable prices. And its stand-alone internet doesn’t require a contract, which makes it perfect for renters or those who don’t want to be stuck in a long-term agreement.
Gamers, those who require fast speeds, and households with several devices
Light users and those living beyond city limits
|Contract term options||No-contract
|Available speeds||100 Mbps
|Number of states served||9|
|Early termination fee||Up to $350|
|Standard setup fee||$100 (waived for online orders)|
|Credit check required?||Yes|
|Cost of router||Rent: $12/mo.
|TV and phone bundles available||Yes|
*Additional speeds vary by location
Internet service providers boast fast download speeds, but oftentimes upload speeds are significantly slower. Slow upload speed is most noticeable when you’re sharing large files, video chatting, or gaming online. With Fios, upload speeds are just as fast as download speeds with most plans. This means you’ll rarely run into any lag when playing your favorite online games or video chatting with friends. (Note: This applies to all Fios plans except for Gigabit Connection, which has download/upload speeds of 940 Mbps/880 Mbps.)
Discount for Verizon Wireless customers
If you’re already a Verizon Wireless Unlimited customer, you’ll get a $20 per month discount when you sign up for a Fios Gigabit Connection Triple Play: $10 off your Verizon Wireless bill and $10 off your Fios services.
Stand-alone Fios internet doesn’t require a contract. That’s good news for renters: You can cancel when your lease ends without paying an early termination fee. If you bundle your internet with TV or home phone, you can choose between a month-to-month plan or a two-year contract. Going the contract route guarantees your sign-up price for 24 months; with the month-to-month plan, pricing increases $15 per month for year two.
At this time, Fios’ availability is limited to nine states in the Northeast and Mid-Atlantic. And just because service is available in your state doesn’t necessarily mean you’ll be able to get it at your home; in some states, Fios is limited to specific metro areas.
Like other fiber internet services, Fios costs more than standard cable and DSL plans. And since its stand-alone internet service is month-to-month, prices increase after your first year of service. But there are ways to keep costs low, like bundling your internet with phone or TV and opting into a 24-month contract.
*Waived for Internet 1000 plan and internet bundled with other services
Prices for stand-alone internet service, current at time of publication. Prices may vary by location.
Verizon Fios vs. AT&T Fiber
AT&T Fiber offers speeds up to 1,000 Mbps in more than twice as many states as Verizon Fios. In addition to being a more widely available fiber-optic network, it also includes thousands of WiFi hotspots nationwide for internet access on the go. What’s more, the company ranks just one point behind Fios for customer satisfaction on the 2019 ACSI Telecommunications Report. AT&T Fiber does have a data cap on packages offering less than 1,000 Mbps and lacks a month-to-month plan, but it’s still worth looking into if Fios isn’t available at your home.
Verizon Fios vs. Comcast Xfinity
The largest cable provider in the country, Xfinity now offers speeds up to 2,000 Mbps (2 Gbps), the highest top speed on our list of the best high-speed internet providers. Two gigs is seriously fast, great for big households or users who need to do a lot of streaming, gaming, and file sharing simultaneously. Unfortunately, Gigabit Pro availability is limited, and it’s pricey (think a few hundred dollars per month), but Xfinity also offers several more modest speed tiers at affordable prices.
Verizon Fios vs. Charter Spectrum
Like Fios, Spectrum offers up to 940 Mbps with no data cap, so you can stream, browse, and game without worrying about hitting a data limit. The company will also pay your current provider’s early termination fee if you want to switch. Spectrum plans require a one-year agreement, and your price will increase after your contract ends — but fast speeds and wide availability make this provider worth a look.