Verizon Fios Review

Powered by a 100% fiber-optic network, Verizon Fios has the speed, service, and technology to make it the highest-ranked provider in the industry for several years running. Fiber-optic internet is typically more expensive than cable or DSL, but Fios’ prices are competitive with those of other leading internet providers, often for more speed. It also offers TV and phone bundling, plus discounts for Verizon Wireless customers — making it even more affordable if you want to combine multiple services. You can only get Fios in major cities across nine states (New Jersey, New York, Maryland, Delaware, Massachusetts, Pennsylvania, Rhode Island, Virginia, and Washington, DC), but it’s still one of the best internet providers available.

The Claim

Fios’ oft-repeated tagline, “100% fiber-optic network. 100% phenomenal,” points to an internet service that’s fast, reliable, and highly rated.

Is it true?

Yes. Fios earns a number one in overall customer satisfaction in both J.D. Power’s Eastern United States region and in the 2018 ACSI Telecommunications Report. The service also has a perfect five out of five Power Circle Rating from J.D. Power, a major achievement in the industry.

These ratings indicate that customers love Fios’ consistently fast speeds and reasonable prices. And its standalone internet doesn’t require a contract, which makes it perfect for renters or those who don’t want to be stuck in a long-term agreement.

Product Overview

Best for

Gamers, those who require fast speeds, and households with several devices

Not for

Light users and those living beyond city limits

Features

Price
$40 to $80
Contract Term Options
No-contract
24 months
Connection Type
Fiber-optic
Available Speeds
100 Mbps
100 Mbps to 940 Mbps
880 Mbps*
Number of States Served
9
Early Termination Fee
Up to $350
Standard Setup Fee
$100 (Waived for online orders)
Credit Check Required?
Yes
Cost of Router
Rent: $10 per month
Buy: $150
TV and Phone Bundles Available
Yes

*Additional speeds vary by location

Symmetrical speeds

Internet service providers boast fast download speeds, but oftentimes upload speeds are significantly slower. Slow upload speed is most noticeable when you’re sharing large files, video chatting, or gaming online. With Fios, upload speeds are just as fast as download speeds with most plans. This means you’ll rarely run into any lag when playing your favorite online games or video chatting with friends. (Note: This applies to all Fios plans except for Gigabit Connection, which has download/upload speeds of 940 Mbps/880 Mbps.)

Discount for Verizon Wireless customers

If you’re already a Verizon Wireless Unlimited customer, you’ll get a $20 per month discount when you sign up for a Fios Gigabit Connection Triple Play: $10 off your Verizon Wireless bill and $10 off your Fios services.

No-contract option

Stand-alone Fios Internet doesn’t require a contract. That’s good news for renters: You can cancel when your lease ends without paying an early termination fee. If you bundle your internet with TV or home phone, you can choose between a month-to-month plan or a two-year contract. Going the contract route guarantees your sign-up price for 24 months; with the month-to-month plan, pricing increases $15 per month for year two.

Possible Drawbacks

Limited availability

At this time, Fios’ availability is limited to nine states in the Northeast and Mid-Atlantic. And just because service is available in your state doesn’t necessarily mean you’ll be able to get it at your home; in some states, Fios is limited to specific metro areas.

Price

Like other fiber internet services, Fios costs more than standard cable and DSL plans. And since its stand-alone internet service is month-to-month, prices increase after your first year of service. But there are ways to keep costs low, like bundling your internet with phone or TV and opting into a 24-month contract.

The Competition

Verizon Fios
AT&T Fiber
Comcast Xfinity
Charter Spectrum
Price
$40-$80/month
$50-$90/month
$25-$300/month
$45-$105/month
Availability
9 states
21 states
40 states
45 states
Connection Type
Fiber
Fiber
Cable
Cable
Contract Length
No-contract
24 months
12 months
No-contract
12 months
24 months
12 months
Available Speeds
100 Mbps-940 Mbps
100 Mbps-1,000 Mbps
25 Mbps-2,000 Mbps
100 Mbps-940 Mbps
Installation Fee
$100 (Waived for online orders)
$100 (Waived for Internet 300 and above)
Up to $500
$35
Cost of Router
Rent: $10/month
Buy: $150
Included
$11/month
Included
Wi-Fi Hotspot Access Included
X
Data Cap
None
1 TB*
1 TB
None

*Waived for Internet 1000 plan and internet bundled with other services
Prices for stand-alone internet service, current at time of publication. Prices may vary by location.

Verizon Fios vs. AT&T Fiber

AT&T Fiber offers speeds up to 1,000 Mbps in more than twice as many states as Verizon Fios. In addition to being a more widely available fiber-optic network, it also includes thousands of Wi-Fi hotspots nationwide for internet access on the go. What’s more, the company ranks just one point behind Fios for customer satisfaction on the 2018 ACSI Telecommunications Report. AT&T Fiber does have a data cap on packages offering less than 1,000 Mbps and lacks a month-to-month plan, but it’s still worth looking into if Fios isn’t available at your home.

Verizon Fios vs. Comcast Xfinity

The largest cable provider in the country, Xfinity now offers speeds up to 2,000 Mbps (2 Gbps), the highest top speed on our list of the best high speed internet providers. Two gigs is seriously fast, great for big households or heavy users that need to do a lot of streaming, gaming, and file sharing simultaneously. Unfortunately, Gigabit Pro availability is limited, and it’s pricey (think a few hundred dollars per month), but Xfinity also offers several more modest speed tiers at affordable prices.

Verizon Fios vs. Charter Spectrum

Like Fios, Spectrum offers up to 940 Mbps with no data cap, so you can stream, browse, and game without worrying about hitting a data limit. The company will also pay your current provider’s early termination fee if you want to switch. Spectrum plans require a one-year agreement, and your price will increase after your contract ends — but fast speeds and wide availability make this provider worth a look.

Verizon Fios FAQs

What’s the difference between cable and fiber-optic internet?

Cable internet travels into homes via coaxial cables. It’s one of the most widely available types of internet, thanks to existing cable TV infrastructure. Fiber-optic internet travels via pulses of light transmitted along thin, glass cables. Fiber infrastructure offers less resistance than cable infrastructure, which allows for faster upload speeds and consistently high performance during peak usage times. But since it requires a separate infrastructure, fiber-optic internet is still not as widely available as cable.

What is “fiber to the home”?

Fiber to the home (FTTH) means internet that travels directly to your home on a 100 percent fiber-optic network (unlike fiber to the node service, which travels to your neighborhood and then uses copper cables to deliver internet to your home). This is the gold standard for fiber internet, thanks to its consistent download/upload speeds. Providers like Verizon Fios offer fiber to the home internet. If you want to ensure that you’re getting fiber to the home, check with your provider before purchasing.

Where is Verizon Fios available?

Verizon Fios is available in these states:

  • New Jersey
  • New York
  • Maryland
  • Delaware
  • Massachusetts
  • Pennsylvania
  • Rhode Island
  • Virginia
  • Washington, DC

Note: Fios availability may vary by ZIP code. Check online or with a sales agent to see if service is available at your address.

Can I bundle Verizon Fios with other services?

Yes. Verizon Fios can be bundled with TV and phone. (There’s also a discount for current Verizon Wireless customers who order select Fios bundles.) Bundling services can help you save more money on individual services. It also gives you the convenience of having all of your utilities on one bill. And, as an added bonus, qualifying Triple Play and Double Play bundles include one year of Netflix for free.

The Bottom Line

There’s a reason Verizon Fios is consistently ranked number one in customer satisfaction. Its 100 percent fiber network, superior speeds, and flexible, no-contract plans set it apart from the competition. Even though Fios isn’t available nationwide, it’s one of the best choices for fiber internet and is worth a look if you can get it at your home.