Mozy Review

Mozy is a superb choice for individuals and businesses who place a high value on security. It is designed as an online backup service, though, so it may not be the right choice for you if you want to share your files with others.

Sign Up Now

The Good

Multiple security measures for files

Mozy 2xProtect backs up your files not only to the cloud but also to an external hard drive to provide double protection after a computer crash. By backing up to an external hard drive, the restoration process is considerably shortened, while a cloud backup ensures your information is never lost. Mozy has multiple data centers around the globe, which means even if something happens to one of them, you’ll still be able to access your data because it’s also stored in several other locations. In addition, Mozy uses SSL encryption to make sure your files are well protected when they’re stored in the cloud. You can further protect certain documents by adding a password to them to prevent others with access to your files from viewing that particular document.

Reliable restoration after computer crash

If your computer crashes, restoring your files is as simple as logging in to your Mozy account and clicking on the Restore Files button. You have a few different options here. If you want all your files back, choose to restore everything. There’s also an option to restore select files, which is useful when you’ve accidentally deleted an important document. All you need to do is right click on the file you want and choose Restore from the menu. You can even select the specific version of the document you want to download because Mozy keeps an unlimited number of versions for 30 days. Mozy provides an additional way to restore your files if you need them right away: Upon request, they send you an encrypted DVD or external hard drive by mail with all your files on it. By using this method to restore your files, you don’t have to worry about your Internet speed slowing down the process.

Easily upload large files

Unlike many cloud service providers, Mozy doesn’t impose any restrictions on the size of the files you can back up. As long as you have enough storage space to accommodate the file, you can upload it. For this reason, individuals who have a number of large video and audio files on their computer should definitely check out Mozy. If you do end up running out of storage space, just upgrade your plan.

Businesses can manage users and documents

MozyPro for businesses works much in the same way as the MozyHome plans for personal use, but the Pro plans also include an administrator control panel, better technical support, and server backups. All these plans let you back up and sync as many computers as you like, which is perfect for larger teams. If you have servers that also need backing up, add a Server Pass for an additional monthly fee and back up as many of those as you like. Administrators are able to adjust employees’ permissions from the control panel so they’re only able to access certain files and folders. Companies also have the option to customize their cloud storage with their own company logos and colors to align it with their business theme.

24/7 support

Mozy offers a multitude of support options to help you resolve any issues that may arise while using the cloud storage service. If you’ve signed up for the free MozyHome plan, you’re going to be limited to the resources available on the website. That being said, there’s a detailed knowledge base, video tutorials, and Mozy’s online community for you to search, and one of them is bound to have the answers to the majority of your questions. Paid subscribers have the additional option to contact one of Mozy’s support representatives through live chat, and Business and Enterprise customers are able to contact the company by phone as well. This level of support is rare for an online storage service, so you should keep this in mind when making your decision.

The Bad

High costs for business users

Compared to the rest of the industry, the monthly costs for some of Mozy’s business plans are a little expensive. If you only have a limited budget for backing up your computers, this may put Mozy out of the running. However, it’s important to note you are getting quite a bit for your money, including the ability to back up as many devices as you want. There’s also an option to pay for a year or two upfront, which helps lower overall costs.

Can't share files with others

Because Mozy’s focus is on backing up your important files and documents, they don’t give you any way to share your files with others. This isn’t necessarily a problem, but it’s something you’ll want to be aware of. Mozy is not a traditional cloud storage service and instead focuses exclusively on online computer backup. If you’re interested in a cloud storage provider that enables you to share your files as well as back them up, you may want to go with a different service. On the other hand, if you just want to back up the files on your computer, Mozy may still be the right choice.

The Details

Personal Plans

  • Max File Size: Unlimited
  • Monthly Price: $0 - $9.99
  • Storage Limits: 2GB - 125GB

Business Plans

  • Max File Size: Unlimited
  • Monthly Price: $9.99 - $379.99
  • Storage Limits: 10GB - 1TB

Similar Products