Last updated on Apr 03, 2020

Chase Review

Highly ranked banking institution known for customer service and new customer bonuses ​
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Chase

  • Extensive branch network and ATMs
  • Service-oriented bank with responsive customer service
  • Varied banking products; most with zero minimum deposit
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How We Reviewed Chase

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3 companies compared

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7 rating sites analyzed

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5 features evaluated

Chase Review

Chase Bank is one of the most accessible financial institutions in the United States, with nearly 5,000 brick-and-mortar branches and over 16,000 ATMs. From checking and savings accounts to home and car loans, Chase offers a full range of services for a variety of lifestyles and preferences, whether you’re a business professional or first-time homebuyer.

With a company history dating back more than 200 years, J.P. Morgan Chase is one of the nation’s oldest banking institutions currently serving millions of individuals, small businesses, and some of the world’s most prominent corporate and government clients. In fact, Chase boasts of servicing more than half of American households, with its broad array of offerings.

If you’re looking for a bank with a reliable physical presence and a range of financial services available, then we believe Chase is an optimal fit for you.

Product Overview

Pros

  • Excellent customer service ratings
  • Numerous online and mobile banking services

Chase is ranked second by J.D. Power in its 2019 U.S. National Bank Satisfaction Study, receiving an 846 out of 1,000 for customer satisfaction. Comprehensive infrastructure and a plethora of online and mobile banking tools enable Chase customers to conveniently complete their banking needs.

Cons

  • ATM fees outside of network
  • Earning interest on accounts is difficult

While some banks will waive fees for transactions at ATMs outside of the bank’s network, Chase charges $2.50 for using a non-Chase ATM. Chase’s Premier Plus Checking account and its Chase Savings account only offer .01% interest, which is less than most competitors, including Ally Bank’s .10% to .50% interest for its checking accounts. 

Chase’s Services & Features 

Checking accounts
New customer bonus if certain conditions are met. Monthly service fee is waived for accounts with a daily average of $1,500
Savings accounts
Can enroll in Automatic Savings Program to boost savings. Chase Quick Deposit enables certain transfers to be available the next day
CDs
FDIC insured. Minimum of $1,000 deposit to a CD
Money market accounts
Access to a wide variety of Money Market Fund accounts

By providing some of the most accessible banking services in the U.S., and renowned customer service is renowned, Chase has a wide appeal. Whether it’s first-time customers looking for incentives or customers with robust savings and investment needs, Chase provides robust banking services to meet the needs of today’s banking consumer.  

While you may be able to find banks with more tailored investment or savings accounts with less overall fees, Chase’s low or zero minimum open requirements caters to customers in search of convenient banking needs.

The Competition

Chase
Discover
Ally
Citibank
Monthly maintenance fees
$12
$0
$0
$12
Number of countries supported for international transfers
90+
N/A
0
17
24/7 Support
Physical branches

Chase FAQ

The Bottom Line

Chase’s strengths lie in its diversity of services rendered, which vary from business offerings like accounts that manage payroll to savings accounts or certificates of deposit set up for your child. Whether you’re looking for a financial advisor who can help you make smart investments or just seeking an easily accessible checking account, Chase offers the financial services needed for nearly every lifestyle.

In addition to Chase’s extensive network of branches, the company provides bonuses for new customers opening checking accounts, which makes it a solid choice for consumers looking to change banks.

However, its wide variety of services do not come for free, and compared to competitors, Chase’s interest rates are not as competitive. Nevertheless, if you’re looking for top-notch customer service and the convenience of several services, Chase is a standout banking option.

About the Authors

Courtney Martin

Courtney Martin Contributing Writer

Courtney Martin is a freelance writer whose work covers a range of industries, including finance, technology, and travel. She has a Bachelor of Arts in English, a Bachelor of Arts in History and a Master of Arts in Teaching Social Studies from Coastal Carolina University. Her work has been published in both digital and print media, from start-ups to globally-recognized brands.