The Best Home Security Systems in Atlanta

Atlanta has become increasingly safe in recent years, but several thousand homes are still burglarized annually. If you’re looking for peace of mind, we found the three best home security companies in Atlanta. All offer professional monitoring, and each provides a variety of services so that you can create a package that’s right for you, whether that involves flood sensors or video cameras.

Atlanta Home Security System Reviews

Most Popular Provider
ADT
ADT
ADT
The most well-established home security provider in the country, with a range of customizable packages
Pros
Expertise
Customizable packages
Equipment options
Cons
Customer service reputation

Why we chose it

Expertise

Whether wandering through Buckhead Forest or Ansley Park, you’re probably familiar with ADT’s small blue octagon sign. There’s a good reason for this sign’s ubiquitousness: founded in 1874, ADT now protects more than six million subscribers. Part of ADT’s popularity is due to its experience — it’s been in the home security business for 75 years longer than even its closest runner-up (Link Interactive) — but ADT’s ubiquity is also due to the fact that it simply offers great home security coverage.

Customizable packages

Depending on your home, ADT offers three customizable packages: Traditional, Control, and Video. A great perk off the bat: ADT bundles your smoke detector, carbon monoxide detector, and home security monitors into one system, so you only have one piece of equipment to install (and you won’t have to change three sets of batteries).

ADT also lets you customize what you want to automate. For example, the ADT Pulse App (available with the Control package), lets you turn lights on or off, lock and unlock doors, and adjust your thermostat all form your phone. If you want your home to be at the perfect temperature when you get back from vacation or work, or you want to activate ADT’s “vacation mode” to make it look like you’re home, you can.

Equipment options

Choose either a tablet-like touchscreen control panel or a classic keypad command center for you system’s hub. If you want the video package, you’ll get cameras that begin recording as soon as a door is opened. You can watch recorded and live footage remotely from your device at any time through the app.

Points to consider

Customer service reputation

ADT’s customer service ratings aren’t the strongest among the companies we considered. And when we looked at the ADT reviews in the Atlanta area on user review sites like Google and Yelp, we found a pretty consistent pattern: Consumers wrote about poor customer service and experiences with being overcharged. Both types of complaints are also reflected on the Better Business Bureau.

Best for Home Automation
Vivint
Vivint
A home security provider with a focus on high-tech, automated equipment
Pros
Automation features
Mobile app
Customer service
Cons
Atlanta storefront availability
Equipment costs and contract options

Why we chose it

Automation features

Vivint’s features are the easiest to use of all the home security systems we tested. The company offers a SkyControl Panel that can serve as a hub for all your smart home controls. This lets you turn your lights on or off and even speak to family or visitors through the security cameras.

Vivint also works with Google to offer voice control, meaning you can use your Google Home to alter the thermostat, arm the system, and even lock your doors. If you want to automate your home’s energy conservation, you can do that with Vivint via Vivint Solar. You can purchase solar panels that Vivint will install for you, and you can even track the panels through your app.

Mobile app

Vivint’s mobile app lets you control your entire system from your thumbs — even if you’re miles away from home. You can adjust the temperature while you’re on vacation, at work, or just want to conserve energy, check the live feed from your cameras at any time, and receive alerts right away on your home’s security status. You can even create a schedule of when you want your doors to lock. What’s more, the interface is clear and concise, meaning it’s easy to use without cutting any corners.

Customer service

Vivint topped the charts on J.D. Power’s customer satisfaction study for home security in 2017. It was the only one of our contenders that earned five out of five “power circles,” meaning the majority of the 3,134 Vivint customers who participated in the study are satisfied with their service. We even saw the consistency — one of our testers was extremely pleased with the service he received from Vivint. The technician even told him he had ordered more equipment than he needed, which then lowered our tester’s overall bill.

Points to consider

Atlanta storefront availability

If you live in the city and want to visit a Vivint storefront, your only option is a kiosk in the Best Buy on Piedmont Road. To compare, ADT also has one location in the city, but there are a few other storefronts scattered around the outskirts, which might provide you with a greater opportunity to get face-to-face service.

Equipment costs and contract option

If you want a month-to-month contract, Vivint makes you purchase all of your equipment upfront. Home security equipment isn’t cheap, and Vivint’s options are no exception — the installation cost alone is $49.99.

If paying for pricey equipment (costs could very well be over $1,000, depending on what you choose) outright doesn’t sound like it will fit your budget, it might be worthwhile to consider a long-term contract. However, if you decide to do this, Vivint requires around a five year contract, and you only have three days after your installation date to cancel.

If you’re moving, it’ll cost you $99 to take the system with you, so if you’re constantly on the go, this might not be the security system for you. If do decide you want to cancel, you can find someone to take over your contract or pay off the account balance in full yourself. Vivint does honor extenuating circumstances, including death, transition to assisted living, and bankruptcy, among others.

Best Customer Support
Frontpoint
Frontpoint
Friendly, knowledgeable customer service reps, plus personalized instructions for DIY installation
Pros
Customer service
Set-up flexibility and ease
Cons
No onsite professional help

Why we chose it

Customer service

Frontpoint impressed us with its consistent attention to detail. When we called to ask about service options, our sales rep patiently went through the layout of every room of our tester's home, listened to her safety concerns, and answered questions about all of the different packages.

Our positive experience is further verified by the BBB’s A+ rating of the business. Almost 80% of the customer reviews on the site are positive, with some attesting to the professionalism and helpfulness of the customer service.

Set-up flexibility and ease

Frontpoint continued to impress us even after the buying stage. Frontpoint is the only one of our top picks to require DIY installation, which means that all of your equipment is shipped directly to you so that you can set it up on your own time.

Frontpoint creates a personalized tutorial that walks you through each stage of your installation. If you’re stuck on a particular stage, the tutorial notices and asks if you would like to call technical support.

Once you’re ready to activate your system, a simple phone call to customer service will both finalize the process and and confirm everything is in working order. You’ll likely have to repeat the process if you move, but the good news is that it won’t cost you (unlike ADT and Vivint).

Points to consider

No onsite professional help

While DIY systems are easy to install (testers were done within 30 minutes) but might not give you the peace of mind from seeing a professional install your monitors and sensors. A professional installation costs money and takes longer (2 to 3 hours), but they know where to position each sensor for maximum benefit and can answer all of your security questions on the spot.

Atlanta Home Security FAQ

Where is the best place to put a security camera?

The optimal placement of your security camera will largely depend on your home’s layout. We spoke with four industry professionals for our in-depth home security review and discovered a few high-priority places within your home to set up your security camera. The first priority for security camera placement is entryways (front, back, side doors, windows, etc), followed by the master bedroom (this is where most burglars target), and lastly, any other high-traffic areas where burglars might pass through (e.g. hallways).

How are wired and wireless systems different?

Having a wired system means your control panel is hardwired into your home via a landline — so if a burglar cuts your telephone line, you won’t be alerted or able to record any evidence. Wireless systems are connected via your Wi-Fi system — these are generally considered safer, since they can’t be physically harmed.

How long does it take for a security system to notify police?

This will depend on your monitoring center and your local police department along with the communication between the two. The monitoring center should be notified within seconds, but before they contact authorities, they have to talk to you first. If you don’t answer, they’ll then call a secondary contact. The monitoring system will contact police if the secondary contact doesn’t respond, and even if you respond on the first call, you have to determine whether you want to send authorities.

Which is safer: DIY or professional monitoring?

The answer comes down to how active a role you want to play in monitoring the security of your own home. With a DIY home security system, it is your responsibility to gauge the importance of an alert. This could be a problem if you sleep through something serious, however, it is the less expensive option between the two. Professional monitoring, on the other hand, monitors the status of your system for you and will contact you within minutes of an alert to confirm its validity. If you happen to sleep through an serious alarm, a professional monitoring system will send authorities for you.

What is the crime rate in Atlanta?

Despite being ranked as the sixth most dangerous city in the nation by Forbes, Atlanta has a decreasing crime rate — and it’s declining across several categories, including burglary. You can check the current crime rates for yourself through the Atlanta Police Department’s weekly reports.

So far, 2018 is on track to see another drop in total burglaries: January through July of 2017 saw 1,878 burglary offenses, whereas 2018 saw 1,669 in the same amount of time — an 11% drop. Although the decrease seems reassuring, it’s still worthwhile to consider arming your home with a security system.

Do I need to register my security systems?

Yes. Upon installing a home security system in Atlanta, you’re required to register the alarm system with Cry Wolf Services (the company Atlanta hired to manage its false alarm reduction program). Registration is free, but failure to register will cost you a $75 fine.

The Best Home Security Systems in Atlanta: Summed Up

Other Atlanta Home Security Companies to Consider

Our top picks help protect your home, whether you’re looking for a full-service system or simply a few security cameras. But if you want to be certain you’re getting the best rate for the equipment and services you want, we’ve also found five local, highly-regarded Atlanta home security companies, based on consumer feedback from Yelp and Angie’s List. These providers are a great place to start comparison shopping.

  • Link Interactive
  • NorthStar Security, Inc.
  • SimpliSafe Home Security
  • Williams AV & Security
  • Alarm Monitoring Service of Atlanta