The Best Home Security Systems in Buffalo
Most Popular Provider
Best for Home Automation
Best Customer Support
As the second most populous city in New York, Buffalo offers picturesque city streets and proximity to Niagara Falls. But the larger the city and population, the greater the chance of a break-in. Home security systems can help offer peace of mind that your home and belongings are safe.
Home security systems offer a wide range of equipment and services that deter criminals and protect your home in the event of a break-in. Not only that, many now include sensors for fire and carbon monoxide for an added layer of protection. We found three top-tier home security companies that suit a variety of homes in Buffalo and help it remain a city of good neighbors.
The 3 Best Home Security Systems in Buffalo
Buffalo Home Security System Reviews
We researched the most popular local and national home security systems in Buffalo to find three companies that offer the best combination of customer satisfaction and equipment. We made sure each offered the tools you need for four fundamental levels of protection:
Intrusion: Door, window, and glass-break sensors
Environmental: Carbon monoxide, fire, and flood sensors
Surveillance: Indoor, outdoor, and doorbell cameras
Life safety: Life alert and panic buttons
We evaluated each company by using a methodology similar to the one from our national review of the best home security systems. We compared the quality of customer service, the overall installation experience, and the services each company offers. We also gave preference to systems with robust mobile or home automation services that allow you to monitor your home from afar. Finally, we installed the security systems in our homes and lived with them for 8 months to make sure they would remain effective over time. All three of our top picks excelled during in-home testing, which means choosing a provider comes down to a few personal preferences.
No company is more synonymous with home security than ADT, and for good reason. The company has been the leading provider of home security systems since 1874 and has more than 6 million customers. With more than a century of experience providing dependable security, ADT easily made our top picks.
Experienced sales representatives are available by phone to help you find the best combination of equipment for your specific needs. Our tester reported the sales rep even “took extra time to help me weigh whether I need home automation.” We liked that ADT reps focused on providing the equipment we needed to protect our homes, rather than automatically upselling us. In fact, our tester told us the installation technician “dropped a few unnecessary window sensors from my bill after deciding that the motion detector was sufficient for the entire front half of my home.”
Aside from motion detectors, ADT offers a wide range of home security equipment including video cameras and home automation services. We are particular fans of the video cameras that allow you to view recordings and live feeds of your home from your phone. To access the live feed feature you have to pay for the top service tier or "Video" package ($58 a month) which is a bit steep. But in the event that you are away during an alarm, this ensures you can assess the situation before requesting police assistance — an important feature for avoiding false alarm fees.
If you’re looking for the most experienced home security provider with a long history of reliable protection, ADT is the way to go.
Founded in 1999, Vivint is a relatively new home security company. Although it doesn’t have as much experience as the competition, Vivint is breaking ground with its innovative and affordable home automation technology.
Monitoring all your security and automation services with the Vivint mobile app is a breeze — everything from your door locks to HD security cameras can be monitored through your phone or tablet, allowing you to keep an eye on your home even when you’re away. The competing ADT Pulse app offers the same automation and video feed capability, but Vivint offers the video feed service as part of a $50 package rather than a $58 one (a small difference, but still one worth note). And when you are at home, other perks like a touchscreen control panel result in a convenient and useful home security system.
The only downside? Signing up for a Vivint plan is a substantial commitment. You have to buy all of your security equipment upfront to be eligible for a monthly plan or you can sign up for a five-year contract. In addition, the company only gives you three days from the date of install to cancel for a refund — not much time to make such a big decision. For those who are on the fence about home security, testing other providers with industry standard 30-day trials is a better bet.
That said, committing to a plan with Vivint is still a smart option for those who want to invest in their security and home automation. The company also has the highest J.D. Power 2017 Home Security Satisfaction rating out of all the companies we compared. Those who want a more experienced company will want to opt for our other picks, but a slightly lower fee for automation services and video feeds make Vivint a strong choice for any Buffalo home.
Out of all the contenders we compared, Frontpoint leads the pack when it comes to customer support. Reliable customer support is invaluable for those who are new to home security systems and equipment. After all, having additional guidance as you build and install your security package will teach you the ins and outs of your system.
From the initial phone call to the step-by-step instructions we received for installation, we always felt appropriately guided by Frontpoint. The sales representative helped us build a security package that suited our tester’s specific home, and the mobile site offered clear instructions on how to set up our equipment. If you get stuck on a step for a long period of time, the instructions will even display a help window with a customer support line for immediate troubleshooting.
When setting up the security system, our tester ran into difficulty getting her control panel online. A quick call to the Frontpoint rep revealed that her control panel was defective. That had all the makings of a red flag for us — however, the rep quickly apologized and sent a replacement that arrived the next day. When our tester returned to setting up her panel, the mobile site had even saved her progress from the night before. The result? She was able to set up her security system in just 15 minutes.
In addition to excellent customer support, a Frontpoint system includes cameras, professional monitoring, and home automation services. Premium packages even include innovative features such as live video monitoring. That said, the company doesn’t have the most innovative tech or the longest history of customer satisfaction (our other top picks win out in that regard). But, Frontpoint’s customer support and dependable protection make it one of the best providers on the market.
Compare the Best Home Security Systems in Buffalo
Other Buffalo Home Security Companies to Consider
We’re confident that our top picks will offer dependable security coverage for any home. Even so, comparing quotes with local, regional, or smaller providers can help you get the best price and the security plan that best fits your needs. We combed through consumer reviews on sites such as Angie’s List and Google to find the five best alternatives to our top picks.
Buffalo Home Security False Alarm Policy
The greatest strength of a home security system is also its greatest weakness: alarms. According to a survey of Boulder, Colorado security systems, up to 99.8% of home security alarms were false. False alarms can cost a city millions of dollars because they involve sending emergency responders to your home. For that reason, many cities started charging a false alarm fee to make up for lost resources. For the first three false alarms, Buffalo residents won’t have to pay, but any additional false alarms will cost $50 each. Exceed seven false alarms in a 12-month period and the price jumps to $100.
To prevent false alarms, you will want to include video cameras with remote monitoring in your security plan, allowing you to verify whether an alarm is real or false, which can save you money. All of our top picks offer video cameras and remote monitoring, so you’ll be able to assess the situation before contacting the police.
Buffalo Crime Rate
Research shows that Buffalo has one of the highest crime rates in the nation, making home security an important investment. But, like any metropolitan area, different parts of the city (such as those near businesses or stores) will be more prone to crime than others. In fact, certain areas of Buffalo such as Amherst, the largest suburb of Buffalo, have been ranked among the safest metro areas in the country.
That said, property crime is one of the leading types of crime in the city. That means a home security system is a good bet for those who want to protect their homes and property. An Oregon survey of burglars reported that they were much more likely to leave a property due to an alarm. Video cameras in particular are extremely important. Not only do they deter crime, they also provide evidence for law enforcement official to use while investigating any break-ins. We recommend you build a plan with cameras included. Doing so will add an extra layer of protection to your home.