The Best Home Security Systems in Cincinnati
Most Popular Provider
Best for Home Automation
Best Customer Support
After hitting a peak 30,000 serious crimes in 2002, Cincinnati’s crime rate is finally decreasing. That doesn’t mean they’re low, however: According to Neighborhood Scout, Cincinnati residents still have a 1 in 19 chance of being a victim of property crime (double the national average). If you live in the city, a home security system can make all the difference in ensuring that you’re one of the lucky 18. To find the best home security systems in Cincinnati, we dug into the nation’s largest providers and compared customer service ratings, technology offerings, and ease of use. All three of our top picks are safe bets, but choosing the best security system for you will depend on your personal priorities. If you’re looking for a company that can ward of criminals on brand reputation alone, ADT is for you. Vivint is our pick for smart homes and high-tech automation. And if your prioritize customer service, or if you require lots of information and support, we recommend Frontpoint.
The 3 Best Home Security Systems in Cincinnati
Cincinnati Home Security System Reviews
On our hunt for the best home security systems in Cincinnati, we found eight of the nation’s most popular home security providers that offered professional monitoring and four levels of fundamental protection: intrusion (door, window, and glass-break sensors), environmental protection (carbon monoxide, fire, and flood sensors), surveillance (indoor, outdoor, and doorbell cameras), and life safety (medical alerts and panic buttons). Once we found systems with all the essentials, we tested them out for ourselves. First, we vetted their customer service while customizing, ordering, and installing each system. Then we lived with the security systems in our own homes, noting any issues and keeping a pulse on how easy it was to integrate the system into our lives. The best home security system will offer a range of equipment options, be simple to use, and come from a company you can trust. After eight months, we found three favorites that excel in different ways.
If you’re looking for a company with serious credibility in the home security game, ADT is for you. Since its inception in 1890, ADT has amassed more than six million customers and instantaneous brand recognition — if you see that blue octagon, you know a house is protected. ADT’s long-standing customer loyalty speaks to its trustworthiness and its dedication to staying current in home security.
Those millions of customers, however, are less than thrilled about ADT’s customer care. In J.D. Power’s 2017 customer satisfaction survey, ADT only scored a 3/5, while Vivint earned a 5/5. Our own experience was mixed: During the initial phone call to set up service, our tester noted, “My needs drove the conversation. And once I finally had the quote, [the sales rep] explained the purpose behind each device I was receiving.” But when it came time to install, the technician had issues connecting the command hub to the internet network. After the technician installed a new type of command hub, our tester found a surprise $190 additional charge on their bill.
Beyond customer satisfaction, ADT’s technology options are fairly impressive. It even offers home automation and smart features, although you have to upgrade to one of the top two tiers of service to access them for $50 to $58 monthly. Vivint, by comparison, lets you build your equipment package for a cheaper monthly base of $40. But if ADT’s reputation is worth that upcharge, know that its automation offerings are just as advanced, boasting features like a Vacation Mode that will arm the system, keep a steady temperature, and trigger random lights to suggest someone’s home.
Whether you want to keep your system simple with a keypad and door sensor or automate a smart house with thermostats and cameras — ADT has something for everyone. And with decades in the industry, no company can compete with the expertise and experience that ADT offers. You may have to pay a little more, but you won’t be taking any risks with ADT.
For affordable smart homes and high-tech fanatics, we recommend Vivint. Automating your home is cheaper with Vivint than both Frontpoint and ADT, since you won’t need to upgrade to more expensive tiers to freely customize your equipment. Because of Vivint’s dedication to innovating technology (it even has a solar panel division of the company), its equipment and integration is best for customers who want advanced home automation.
Vivint’s one downside is that you’re forced to make a choice between two extremes when building your equipment package. Either buy all of your equipment upfront (a charge that can ring near $500) and enjoy a month-to-month contract, or sign a five-year contract to save on immediate charges. Five years is a long time if you aren’t living in a home you’ve purchased. If you’re still just shopping around and considering a home security system, we’d recommend Frontpoint instead, which allows you the luxury of a trial period before you commit to equipment or long contracts.
Like ADT, Vivint requires professional installation, and we were impressed at the expertise and thoughtfulness of our tester’s technician: He got the whole system up and running in two hours, cleaned up all debris, and even wore protective shoes covers. To top it off, the technician noticed that our tester had ordered more equipment than necessary and lowered our tester’s price. It’s not surprising that Vivint ranked 5/5 in J.D. Power’s customer satisfaction survey, with helpful representatives and sleek technology to boot.
For customers still shopping around and unsure if a home security system is for them, we recommend getting a quote from Frontpoint first. Unlike any of our other picks, Frontpoint offers a 30-day trial, perfect for anyone hesitant to commit to a home security system.
That customer-first approach was evident throughout our experience. Every interaction we had with Frontpoint was informative and made us trust our home’s security. When our tester first called to order, the representative asked detailed questions about the home’s layout, any safety concerns, and budget constraints. The entire conversation assured our tester that the system was customized to their needs.
This detailed level of customer service is especially important considering that Frontpoint is the only one of our top picks to require DIY installation. This may be a daunting proposition for less tech-savvy homeowners, but Frontpoint makes it as easy as possible: It only took us about thirty minutes using the mobile site. Frontpoint carefully walks you through every step of the process, and if you stumble at any step, there are extensive online guides, tutorial videos, and help lines.
Like ADT, you’ll have to upgrade to the “Interactive” midtier plan to unlock home automation features and the “Ultimate” plan to get video surveillance. After a $150 false alarm fee, our tester wished they’d sprung for Ultimate — with video cameras, they could have seen if the alarm was real and deactivated it remotely. If video surveillance is one of your main priorities, you may find it cheaper with Vivint, although you’ll sacrifice some of Frontpoint’s excellent customer care.
Compare the Best Home Security Systems in Cincinnati
Other Cincinnati Home Security Companies to Consider
Your options don’t end with the nationwide systems; there are many local companies that offer great security. Typically, a smaller corporation has the resources to provide exceptional customer care and quality control. Since these smaller companies typically aren’t rated by J.D. Power or other independent ratings agencies, we’d recommend asking neighbors, family, and friends about their security systems to gauge satisfaction. To start your search, we found the four most popular home security companies in Cincinnati from consumer reviews on Yelp and Angie’s List.
Cincinnati Home Security False Alarm Policy
In Cincinnati, 95% of burglar alarms are false. According to city records, each false alarm call takes about three and a half hours for officials to deal with, which wastes time and resources. As such, the False Alarm Reduction Unit has implemented a new system in an attempt to crack down on costly false alarms and repeat offenders.
First, you must register your security system with the False Alarm Reduction Unit. The application fee is $50, and all that’s required is a simple form that you fill out and mail in. The small fee is worth it: If there are any false alarms on an unregistered system, the fine is $800.
Once your system is registered, you’ll get two false alarms without penalty. The third will be a $50 fine, though that can be waived if you attend an Alarm User Awareness School. Subsequent offenses, however, are less forgiving, and the $50 fine increases incrementally from there. If you have 11 or more false alarms in one year, you’ll be fined $800.
Cincinnati Crime Rate
Cincinnati’s crime rate is far above the national average, although this isn’t surprising given how large the city is. The good news is that the city is getting safer. Between 2002 and 2016, the City Data crime index dropped significantly from 777 to 570. About 90% of these crimes are forms of theft and burglary. In light of this, we highly recommend Cincinnati citizens consider home security systems with video surveillance and doorbell cameras to catch and deter theft.
Within Ohio itself, Cincinnati isn’t even the most dangerous city, coming in ninth after big cities like Springfield and Cleveland. This is an impressive feat, especially considering Cincinnati has the second-highest population. Certain parts of the city are safer than others; you can use this local crime map to check your neighborhood for reports of theft, violence, traffic incidents, and registered sex offenders.