The Best Home Security Systems in Connecticut
Individual news stories suggest otherwise, but crime in America has reached historic lows. States most enjoying this time of peace are clustered on the Eastern seaboard, and Connecticut is one of them. Rates of both violent and property crimes in Connecticut fall well below the national average, explaining why it ranks eighth for “crime and correction” in US News & World Report’s 2018 state report. It climbs up to sixth place for low incidence of property crime in particular.
Great news for Connecticut homeowners, but still no reason to roll the dice. A home security system offers peace of mind; it not only alerts the authorities to any trespassers, but lets you monitor entrances and rooms in real time.
While top home security concerns vary between states, and even between counties, what makes a great home security company stays largely the same. True peace of mind comes from high-functioning equipment, lots of personalized control, and customer resources that encourage communication.
We confidently recommend three exceptional, nationwide providers — ADT, Vivint, and Frontpoint — but one will be a best fit for you, depending on whether your priority is a great, full-service company with a name you trust (ADT), top-of-the-line automation that forgets no feature (Vivint), or super helpful customer service that is consistently happy to answer your questions (Frontpoint).
The 3 Best Home Security Systems in Connecticut
Connecticut Home Security System Reviews
The best home security systems provide total protection for your most valuable asset, with easy-to-use controls, great customer experiences, and reasonable rates. To find the best, we tested eight of the biggest providers over the course of eight months. We ordered and installed equipment, experimented with their functions, and lived with them in our own homes.
All eight home security systems share basic features, but a handful rose to the top thanks to helpful customer service, exceptionally powerful technology, and intuitive controls. Think live streams of video surveillance, available on your device, that provide all the information you need to take action. Plus, home base controls with iconography designed to understood by humans — no fumbling to dismantle the system after you’ve accidentally tripped the alarm.
For more insight into our testing process and discoveries, check out our nationwide home security review, which goes deep into our criteria for providers and the methodology we used to separate the best from the rest.
Name recognition (what people immediately think when they see a certain home security system’s badge stuck in your front window), technical innovation, and real-life support all factor into the best. Here’s where we think each of our three favorites shine.
Name recognition in home security? Of course we’re talking about ADT. The company has been protecting homes for over a century, and is the largest provider in the space by far (we’re talking millions of more subscribers). The sheer popularity of the ADT name promises to deter crime, but the company’s longevity points to the reliability of its actual services. The best service your home security system can render is prevention, and that’s exactly what the bold ADT shield promises to do.
The next line of defense is the technology it offers. ADT’s tech lineup is on par with our other favorites, with video cameras, remote control features, and sleek command centers. And the video cameras do more than passively record for you to view at a later date. You can stream the live feed from your phone at any time, allowing you to monitor entrances and see whoever is entering. Getting visual confirmation about a false alarm or a real situation goes a long way to ensuring that your home security is actually making you feel secure.
Another great boon of ADT: customizability. You choose the products you want installed, control the mode (for example, vacation mode regulates temperature and periodically turns on lights while you're away), and specify situational operations (like if the smoke alarm senses fire, automatically close the doors.)
ADT does require professional installation. But for the security afforded by the brand and the concerted effort of its equipment, we think the uncharge is worth the price. If you want an instantly recognizable name and the ability to orchestrate your own system (without the labor hours of putting it all together yourself), ADT is the clear choice.
If you’d like a home security system that does more than protect, check out Vivint’s innovative automated services which includes temperature and light control, face-to-face screen communication, and more.
If you’d like to save on installation costs, check out the helpful, but more hands-off Frontpoint.
Vivint provides a robust line-up of automated home security, and the most flexible automation options out of our three favorite providers. Perfect if you want to bring home next-level automation and intuitive controls, but just in the combinations you choose.
Use the mobile app to arm and disarm systems, review camera footage, and make a ton of adjustments — ones that leave the realm of pure home security and become a matter of home improvement. Change the thermostat temperature, control lights, communicate via security cameras (midday conversations with pets are not out of the question.) The app is so powerful and easy to use, we found we didn’t have much call to use the base station.
In general, Vivint’s sleek equipment offers an exceptional user experience, one that our testers repeatedly described as next gen. Vivint’s wares look high tech because they are. If you are interested in equipping your home with an extensive array of parts and perks, you'll be well-served by either Vivint or ADT. If you want the full gamut of automation and have the security of a known name, opt ADT. If you'd like to have more control over what elements you choose to automate, and get them for a better price, go with Vivint.
In a world of automation, it can be nice to return to a human voice and some IRL reassurance. Frontpoint impressed us with exactly that. Its customer service had our back every step of the way, from choosing equipment to making it through the (very simple) DIY installation. The voice on the other end of the phone is unfailingly patient and reassuring. A rep walked us through every room to figure out the devices we’d need, and then we found all the help we needed to get everything hooked up and powered on once the parts arrived.
With most home security companies, the professional installation is one of the only points of in-person input. Frontpoint reverses the model, with lots of helpful customer service but no professional installation. Even though we had to hook up the devices ourselves, we received lots of personalized assistance. Apart from the always-patient telephone support, we were impressed with the fact that Frontpoint provides a personalized website that guides you through installation. Also on the site: Equipment guides, video tutorials, and a full FAQ section help troubleshoot any issues along the way.
If you’d still rather have the pros hook everything up, consider ADT or Vivint (choose between those two based on how heavy into tech you want to go). But if you’re comfortable with just reaching out for support when you need it, Frontpoint is a great option.
Compare the Best Home Security Systems in Connecticut
Other Connecticut Home Security Companies to Consider
We’ve homed in on the best nationwide providers, and we think they are the best bet for Connecticuters, too. If you’d like to shop local, or simply shop around, we have a few recommendations of where to start. After all, shopping around is really the best policy when it comes to home security: Getting equipment and plans at the best price means comparing the options available for your area.
We located an additional five popular, Connecticut-specific providers by browsing Yelp and Angie’s List.
Connecticut Home Security False Alarm Policy
“It was just a false alarm” — you’ve heard the phrase. It’s typically spoken in reassurance, and while having a home security scare debunked is certainly reassuring, getting penalized for it is less so. Every state has its own policy surrounding faulty security alarms; here’s the rundown on Connecticut’s.
False alarm ordinances in the state vary by municipality; about half don’t have an ordinance on the subject at all. Those that do require you to register your system and will impose fees if the number of false alarms per calendar year exceed the allowance — typically, three strikes, you’re out.
A typical Connecticut false alarm policy from the town of Rocky Hill specifies that after the second alarm, you’ll be notified in writing that you need to contact your provider and have your system inspected. A third false alarm will cost you $50, subsequent incidences run you $75. Fail to comply and the city could ask you to remove the system or charge you for doing it themselves.
Fee amounts and other punitive measures differ throughout Connecticut, so be sure to check with your city’s municipal government when you’ve landed on the right system for you.
Connecticut Crime Rate
Chances of becoming a victim of property crime in Connecticut is low — at 1 in 55, that’s well below the national median. According to the FBI’s 2017 data declaration of reported offenses, all parts of Connecticut have fewer instances of property damage than the majority of the U.S. The state as a whole boasts incredibly low crime rates of all ilk, as well as high median income and strong education systems, factors that evidently lead to safer communities.
Despite general safety, Connecticut does have social disparity — between medium-sized cities and blighted, formerly industrial areas; infrastructure quality; economic health — and that can contribute to petty crime. And because there’s such a large percentage of commuters in Connecticut, the expectation that homes are empty homes can make whole neighborhoods more vulnerable.