The Best Home Security Systems in Indianapolis
Most Popular Provider
Best for Home Automation
Best Customer Support
The Best Home Security Systems in Indianapolis
As a major Midwestern city, Indianapolis is all too familiar with the growing pains of being an urban center. With the museums and markets come the challenges of keeping the community safe, and unfortunately, Naptown is feeling these pressures just like other major cities around the nation. In order to protect the important things in your life, home security systems come equipped with all the necessary tools to give you the peace of mind you deserve.
We found the top three home security companies in Indianapolis to suit a variety of customers, so you can feel confident choosing the provider that best fits your needs. All three offer state-of-the-art HD surveillance cameras, motion sensors for doors and windows, and mobile capabilities to ensure your house is safe no matter how long you’re away. And since choosing a provider is only one part of professionally protecting your home, we also dive into the specifics of what it means to own a home security system in Indianapolis, including false alarm ordinances and local crime statistics.
Indianapolis Home Security System Reviews
We researched local and national home security systems to find three companies that provide the best high-quality coverage in Indianapolis. Each comes equipped with the technology and resources to provide protection for the four fundamental levels of home security:
Intrusion — door, window, and glass-break sensors
Environmental — carbon monoxide, fire, and flood sensors
Surveillance — indoor, outdoor, and doorbell cameras
Life safety — life alert and panic buttons
We evaluated our contenders on their customer service and installation experiences, as well as their overall capabilities, favoring those providers that offer automation and mobile services. More importantly, we spent eight months testing our top picks to make sure they would work just as well after months of use as they did on day one. The bottom line? All of them did, with ease.
ADT is the most well-known home security company in the game, with more than 6 million active subscribers — you probably recognize their blue octagonal signs from, well, everywhere. Part of this is a matter of experience (the company has been around since 1874) but it’s mostly due to the fact that ADT simply offers great security coverage.
ADT’s monitoring packages can be customized based on the specific equipment you want and a company representative is available via phone to help you determine which options will work best in your home. As one tester noted when talking to an ADT rep: “My needs drove the conversation. And once I finally had the quote, he explained the purpose behind each device I was receiving.” This helps ensure that you’re not purchasing services you don’t need, but even if you do, the technician installing your system will also be able to remove any unnecessary pieces from your plan to save you money.
Once installed, ADT offers a wide range of capabilities. Video technology enables you to record HD footage as soon as a door is opened or remotely view your home from any mobile device. If your alarm goes off, this will allow you to assess the situation before calling police, thereby avoiding the hassle and fees stemming from false alarms. (You can read about those in more detail below.) ADT also provides extensive automation offerings, including a vacation mode that maintains a steady temperature while you’re away and turns on lights at various times to mimic someone being home.
These advanced capabilities and broad customizability make ADT a strong contender for just about anyone interested in home security, whether you’re looking for a vast and complex system or simply want the satisfaction of knowing your property is protected. Whatever your needs, opting for ADT means choosing a company with over a century’s worth of home security experience.
While Vivint hasn’t been around for nearly as long as ADT, its advanced technological capabilities and intuitive mobile app remind us that when it comes to home security, sometimes you’re better off with the new model.
Vivint’s plans include all the standard offerings we desire from a home security service, including the latest HD cameras and room and door sensors. Where it distinguishes itself is in the automation capabilities that make using the service easy and intuitive without sacrificing security. Vivint’s top-rated mobile app allows users to monitor and record live footage, set custom actions for different situations, and arm or disarm the system from your phone. It also sends mobile alerts to prevent you from accidentally leaving your house vulnerable, like notifications when a door is left open.
In addition to mobile capabilities, your home security system can also be controlled from a sleek touchscreen device that functions as a wall-mounted control panel, adding to our impression that Vivint is ahead of the curve when it comes to tech-savviness. This attention to detail has paid off: Vivint received the highest score of all home security companies in J.D. Power’s 2017 Home Security Satisfaction Report.
Prospective customers should note that Vivint requires you to purchase all of your equipment outright in order to choose a monthly contract; otherwise, you’ll have to enter a five-year agreement. Plus, the company mandates professional installation, which can cost extra if you purchase an outdoor camera. Even still, Vivint’s advanced automation and extensive mobile capabilities make it a strong option for customers looking for top-tier technology.
For customers unfamiliar with home security or who simply want guided support to better protect their homes, we recommend Frontpoint, a company that impressed us with a clear commitment to its customers and a range of professional monitoring services.
After deciding on a plan and ordering your equipment (a painless process made easy by helpful and understanding representatives), Frontpoint directs you to a mobile site with instructions for installation. The site is personalized based on your plan, so if you stop halfway through installation, the web page will remember where you left off. And if you spend longer than normal on a particular step, a pop-up window appears with a phone number to call for support. Plus, the Frontpoint website includes guides for every piece of equipment, tutorial videos, and a comprehensive FAQ page.
During installation, our tester encountered a problem connecting her control panel to the rest of her system. After a quick phone call, a Frontpoint representative identified the issue as belonging to the circuit board itself. While this could easily be a cause of frustration, the rep was apologetic and efficient, shipping a replacement control panel overnight. After it arrived the next day, the entire system was operational in less than 15 minutes.
When it comes to the service itself, Frontpoint provides all the protection we looked for, though different package tiers will get you different capabilities: The lowest tier, Protection, offers basic monitoring, while the next level up, Interactive, includes home automation and mobile access; Ultimate, Frontpoint’s highest level security plan, comes equipped with live video monitoring and motion-triggered photos (including in the dark, thanks to night vision capabilities). Regardless of the package, we were impressed by Frontpoint’s strong commitment to service and hands-on support that made us feel like more than just another customer.
Compare the Best Home Security Systems in Indianapolis
Other Indianapolis Home Security Companies to Consider
Our top picks enable you to keep your home protected whether you want a full-fledged system or just a few security cameras to keep an extra eye on your property. But if you’re looking for even more options to ensure you’re getting the best rate for the services you need, we’ve compiled five more top-rated Indianapolis home security providers based on research and reviews from popular consumer sites like Angie’s List and Yelp.
Ultimately, the security system that’s best for you will depend on the specifics of your home, so it’s a good idea to get quotes from as many providers as possible after checking out our top picks. This list is a great place to start.
Indianapolis Home Security False Alarm Policy
Sometimes, home security systems can be a little too secure. According to various studies, false alarms comprise upwards of 94% of alarm calls to police. You’re particularly susceptible to such calls if your system relies on motion detection, since simple things like a misplaced step from your pet could trigger one of your sensors. For police officers responding to such calls, the cost of false alarms is far greater than just inconvenience: It means taking the time to handle a non-existent threat when their services could be better utilized elsewhere.
In an effort to discourage such incidents from occurring, the city of Indianapolis charges penalties for false alarms. The first time it happens, you’ll get off with a warning — sometimes false alarms really aren’t your fault. After that, you’ll be fined $50 for your second offense, with fees increasing for each subsequent false alarm. While these citations can always be contested through the city, you’re better off avoiding them altogether.
When shopping for your home security system, pay careful attention to the way your alarms are reported. Security companies will contact you after an alarm is triggered, but if you aren’t home and don’t have cameras in place to verify whether or not the threat is real, it’ll be up to you to decide if you want to call the police; if the company is unable to reach you for verification, they’ll contact the police directly. And if the alarm turns out to be false, you’ll be forced to pay the fine.
Indianapolis Crime Rate
Indianapolis residents know that despite the many qualities that make their city great, home security is still a major concern. Property crime is common, with a theft rate nearly 14% higher than the rest of the country and a burglary rate that’s more than twice the national average. While those numbers can certainly be cause for concern, it’s important to remember that most people are doing little or nothing to protect their homes against the inherent risks of owning property. Thankfully, the right home security system can give you the peace of mind to know you’re doing all you can to keep your stuff safe.
Studies from the University of North Carolina show that approximately 60% of convicted burglars claim the presence of a home security system deterred them or drove them to target a different house. Just having signs from a security company prominently displayed around your property can help mitigate the risks of theft; adding video cameras, home automation, or professional monitoring services will give an even greater degree of certainty that your property is protected. In a city like Indianapolis, taking these extra precautions can mean the difference between having a safe home and becoming another crime statistic.
It’s ultimately up to you to determine what level of security is appropriate for your home (though specialists from any home security company will be able to help you decide which services best fit your needs). Take into account the size of your property, the different ways an intruder might be able to gain access, and the desired degree of support from your security service if an alarm is activated: some will give you access to live videos so you can make sure the system wasn’t activated by mistake while others will simply contact police when an alarm is tripped. The best will do whatever it takes to allow you to rest easy knowing your property is protected.