The Best Home Security Systems in Phoenix

As the center of the Valley of the Sun, Phoenix benefits from all the perks of being a major urban center (along with 300 sunny days per year). Unfortunately, there are also inherent risks to living in a city: statistics put Phoenix above the national average when it comes to crime, which makes owning a home security system a concerted strategy to protect the things that matter most.

We found the three best home security companies in Phoenix for needs ranging from a few cameras to professional monitoring services. All of our top picks provide the latest security technology, including motion sensors for your home’s entry points, high-definition surveillance cameras, and mobile apps so that you can keep an eye on your home when you’re away. But operating a home security system goes beyond just the installation of some high-tech features: we explore the specifics of false alarm laws in the city, as well as Phoenix crime statistics so that you’re fully prepared for everything that comes with professionally protecting your home.

Phoenix Home Security System Reviews

We examined home security companies from around the country to find the three providers that offer the best protection in Phoenix. We made sure all of our top picks have the resources and tools to protect your belongings across all four home security fundamentals:

Intrusion — window, door, and glass-break sensors
Environmental — fire, flood, and carbon monoxide detectors
Surveillance — indoor, outdoor, and doorbell cameras
Life safety — life alert and panic buttons

Our contenders were evaluated based on their ease of installation and customer service experiences, from purchasing through monitoring. We gave preference to providers that offer automation and mobile services, since the best home security system will fit seamlessly into your lifestyle. After that, we spent months testing our top picks to ensure they would work just as well in practice as they did on paper. Eight months later, we’re confident that all of our top picks will leave you satisfied that your home is protected around the clock.

Most Popular Provider
ADT
ADT
Easily the most recognizable home security provider, ADT offers broadly customizable packages that you can tailor to fit your needs.

As the oldest home security company in America, ADT knows a thing or two about protection. With customizable packages, advanced technology, and nearly 150 years of experience protecting homes, ADT is a strong choice for anyone interested in home security. Its iconic blue signs can be seen in front of homes across the country and often act as a strong deterrent on their own.

Your ADT home security package can be customized depending on the size of your home, the number of possible entry points, and the level of monitoring you desire. If you’re not sure what your home needs, company representatives are available through ADT’s support line to help build a package that’s right for you. Our tester highlighted the quality of service they received from customer support: “My needs drove the conversation. And once I finally had the quote, he explained the purpose behind each device I was receiving.” We were impressed by this commitment to us, the customer: not only did our rep help ensure that we didn’t purchase any unnecessary equipment, but during installation, the technician was able to identify other redundant components and drop them from our setup so that we weren’t paying for parts we didn’t need.

Once installed, broad video capabilities allow you to keep a close eye on your home. Cameras can record HD footage as soon as a door is opened and live feeds can be accessed from any mobile device. This allows you to confirm that reported threats are real and not just false alarms, which can lead to fines if the police are called to investigate (we’ll go into more detail on false alarms later). ADT also allows for automation in your home, including the ability to maintain a steady temperature and intermittently turn on lights to imitate someone being home while you’re away.

Whether you’re looking for a system to protect every nook and cranny or you just want a few extra ways to keep an eye on your stuff, ADT will be able to build a package that fits your needs — just ask any of its 6 million subscribers.

Best for Home Automation
Vivint
Vivint
Vivint's high-tech home security system allows you to control and monitor your home from your smartphone.

Vivint is quite a bit younger than ADT (the Utah-based company was founded in 1997), but its relative newness has no bearing on its expertise. In fact, Vivint’s advanced automation and intuitive mobile app show that the company is an exceptionally quick learner when it comes to home security.

Packages from Vivint include the latest in HD video monitoring and motion detection on top of all the standard services we expect from a major home security provider. The company excels in home automation, making it easy and intuitive to take advantage of advanced features without giving up anything in security. Plus, a highly-rated mobile app enables you to view and record live footage from any of the cameras installed around your home, arm or disarm your security system, adjust your thermostat and turn on lights, and you’ll get notifications if anything is amiss. Our tester noted the latter feature as being particularly helpful during day-to-day use: “The notifications for the door sensors are nice in case I open my basement sliding door and leave it open. It continues to check-in and provide a notification that the ‘sliding door is still open.’”

If you’re at home, your security system can also be controlled using a sleek touchscreen control panel mounted on your wall. While perhaps more of an aesthetic advantage, we nevertheless appreciate that the system’s interface looks as advanced as it operates. And we’re not alone in our esteem: Vivint scored highest of all home security companies in J.D. Power’s 2017 Home Security Satisfaction Report.

If there’s a downside to Vivint, it’s that the company requires you to enter a five-year agreement. If you want to purchase a monthly contract, you’ll also have to purchase all of your equipment upfront. Plus, the company requires professional installation to ensure it’s set up correctly. This service is typically included in the price of your package but can cost extra if you opt for certain features, like an outdoor camera. But Vivint’s automation capabilities and strong mobile performance still make it a solid choice for anyone seeking technologically advanced home security.

Best Customer Support
Frontpoint
Frontpoint
We were impressed with Frontpoint's thorough and thoughtful support from installation to daily use.

The process of protecting your home can seem overwhelming if you’re new to home security (and even if you’re not). Thankfully, companies like Frontpoint have simplified the task with an array of professional monitoring services and a demonstrated commitment to customer service that will give you all the support you need to feel confident in your home’s protection.

Frontpoint offers a range of services at different tiers: Protection, the entry level package, comes with basic monitoring, while the next tier, Interactive, adds home automation and mobile access. Ultimate, Frontpoint’s most comprehensive security plan, includes all the features of the other tiers plus live video monitoring and motion-triggered photos that work 24/7 thanks to night-vision capabilities. Just like with ADT, friendly and knowledgeable Frontpoint representatives are on-hand to help you find the plan that will work best in your home.

After ordering your equipment, Frontpoint directs you to a personalized website with step-by-step installation instructions. The site is tailored based on your specific plan, so if you have to pause halfway through, the web page will remember where you stopped. And if a step takes longer than it should, a pop-up window will appear directing you to Frontpoint’s customer support. If that isn’t enough, Frontpoint’s website also comes with equipment guides, tutorial videos, and an extensive FAQ page to cover all of your concerns.

Compare the Best Home Security Systems in Phoenix

Other Phoenix Home Security Companies to Consider

All three of our top picks come with the resources to keep your home safe, no matter the level of protection you need. But in order to make sure you’re getting the best price possible for your coverage, it’s a good idea to get quotes from multiple companies in the area. In addition to our top picks, we recommend looking at five other highly-rated Phoenix home security providers, compiled from research and user reviews from consumer sites like Yelp and Angie’s List.

Phoenix Home Security False Alarm Policy

While home security systems are the best line of defense against unwanted visitors, they can also cause some alarming problems of their own. If your home security provider is unable to contact you when your system goes off — or if they are able to contact you but you’re unable to determine whether there’s a real threat — the police will be called to investigate the incident. Unfortunately, false alarms (when your security system is triggered without an actual threat) make up more than 94% of alarm calls to police, and cost local police departments time, money, and resources that might be needed for real emergencies.

Like other cities around the country, Phoenix has responded to this challenge by charging fees for false alarms. Each false alarm that requires a police response will amount to $96, a cost that’s simply one of the responsibilities of owning a home security system. Luckily, the Phoenix Police Department offers a False Alarm Prevention Program for alarm system users: the program provides ways to prevent false alarms from occurring and includes a certificate to waive the cost of one false alarm fine. Even still, you’re better off avoiding false alarms entirely — you never know who might need police assistance more than you.

Phoenix Crime Rate

Crime in Phoenix generally follows national trends, which is thankfully on the decline statewide and around the country. But Phoenix is still above average: theft rates in the city are more than 5% above than the national average, with burglary rates nearly twice as high as the rest of the country. Though these figures can be concerning, it’s worth noting that fewer than 20% of homeowners have security systems in place, which means most people could be doing a whole lot more to protect their homes.

According to studies from the University of North Carolina, 60% of convicted burglars state that home security systems deter them from entering a house or drive them to target different homes. Even placing signs from a security company around your property can reduce your risk of theft, not to mention adding the professional technologies and services that come with home security systems. For Phoenicians, taking these measures can prevent the loss of property and provide a priceless peace of mind.

With a range of security services available from each company, it’s up to you to decide how much protection your home needs. Consider the size of the property you’re protecting, the entry points an intruder might take advantage of, and how much support you want if an alarm goes off (remember, false alarm fees can add up quickly if you’re not careful). If you’re not sure what level of security is right for you, representatives from each company will be able to help you determine which protections are best based on the specific circumstances. Ultimately, the best home security system for you is the one that lets you breathe easy knowing you’re doing all that you can to protect the things that need it.