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Last updated on Nov 20, 2019

The Best Pest Control Service

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How We Found the Best Pest Control Services

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51 potential pests

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21 hours of research

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5 top picks

The Best Pest Control Services

Our homes contain all sorts of appealing micro-environments for rodents, roaches, and other pests. The best pest control service works with you to create a plan of attack that exterminates the existing population and deters future ones. As such, it should have efficacy guarantees written into the contract. We homed in on five solid providers with a broad range of services, holistic pest management tactics, and communicative customer service.

The Best Pest Control Services: Summed Up

Orkin
Terminix
Eco-Wise
Truly Nolen
Rentokil Steritech
The best
For residential pest control
For commercial pest control
Natural pest control
Pest control for southern states
Year-round pest control
States serviced
46
45
32
17
46
Number of pests
51
34
27
9
38
Work guarantee (in days)
60
30
Varies
30
30

How We Chose the Best Pest Control Services

Availability

We looked at leading pest control service providers that do business in 15 states or more. These are the companies that turn up on the first few pages of Google and populate your ad space after you run a single search. This helped to ensure that the companies’ practices are standardized (and published online) and that their services are available to a large swath of readers. Combined, the five companies that made this cut bring pest control services to 49 states. (Alaska residents, don’t despair: We’ve put together a brief list of the best Alaskan pest control services.)

QualityPro certified

We verified that our top picks are certified by QualityPro, a national pest control association that gives the nod to companies with excellent customer service and safe pesticide practices. QualityPro is operated by the NPMA (National Pest Management Association) and screens businesses for membership based on four key factors:

  • Business Operations
  • Environmental Stewardship
  • Consumer Relations
  • Employee Education

All four are vital to a positive customer experience and environmentally conscious practices in the pest control field.

Integrated Pest Management (IPM)

Next, we made sure that our top companies utilize Integrated Pest Management (IPM). IPM deploys both pesticides and non-pesticide alternatives in order to remedy infestations. Non-pesticide alternatives include aggressive sanitation, pest exclusion, setting traps, and performing surveillance to learn the movements and habits of the pest population in question. By taking pest behavior into account, IPM deters future infestations while mitigating the potentially harmful side effects of intense pesticide use.

Wildlife management

In addition, we looked for pest control companies offering wildlife management services. We pegged wildlife management as important because you often don’t know what kind of critter is wreaking havoc in your home — you just see the aftermath. If your problem turns out to be larger and more mammalian than you thought, it’s more convenient to move forward with the same company than to reboot the provider search.

Lengthy work guarantees

Work guarantees of 30 days or more also topped our list of must-haves. If the first round of treatment doesn’t successfully wipe out all of the pests (plus their children and grandchildren), a work guarantee promises a free follow-up. This is vital, because extermination methods often only work against pests at a certain stage in their development. A good pest control company is available to come back and take another swipe at the new generation.

Customer service

While getting the scoop on the fine print, we checked out each company’s customer service channels, as well as the knowledgeability and friendliness of their support staff. We were impressed with companies that offered multiple easy and effective modes of communication. Email options and online chats allow you to reach out for help even if you aren’t available for a phone call, have a quick question between other tasks at work, or would rather have the company get back to you at a later time — rather than wait for the infamous “next available representative.”

The 5 Best Pest Control Services

    Best for Residential Pest Control
    Orkin

    Orkin

    Pros

    • 60-day work guarantee
    • Large pest library

    Cons

    • Not available in four states
    • Spotty customer reviews

    Why we chose it

    60-day work guarantee

    We looked for a 30-day work guarantee in all pest control services, but Orkin goes a step further with a full 60 days of complimentary follow-ups. Because pests often need repeat treatments before they’re knocked back, two months of on-call defense can help you treat the problem more thoroughly without adding to your existing bill. It’s an extra layer of assurance that helped make Orkin our top residential pick.

    Large pest library

    Orkin stands out for its impressive online catalogue of pests, something no other company provides in equal breadth or detail. Detailed synopses of the appearance, habits, and favorite hideouts of every imaginable bug equip you to identify and understand pest issues as they crop up. As a more informed pest-controller, you’ll know better how to mitigate problems by interrupting pests’ preferred habitats. Orkin’s illustrations and descriptions of critters from amphipods to whiteflies not only proves its knowledge of a full gamut of pests, but also its preparedness to battle them. Every entry includes what Orkin can do to combat the pest in question.

    Orkin’s wide repertoire is more than impressive, it’s also useful. Since you often don’t know what’s infesting your house before getting an inspection, working with Orkin ensures that you won’t have to switch pest control companies after finding out it doesn’t handle your particular problem. This means your best termite company is also your best bat bug, bed bug, and beetle company.

    Points to consider

    Not available in four states

    Residents of Alaska, Wyoming, and the Dakotas don’t yet have access to Orkin pest control.

    If you live in South Dakota, you’ll have recourse to Truly Nolen, a hot-weather pest pro that operates in most states of the geographic American South as well as other pest strongholds such as New York.

    If you live in North Dakota or Wyoming, call up Terminix, a national provider on par with Orkin that’s especially strong in commercial pest control.

    Spotty customer reviews

    Although consumers tend to share grievances on customer review sites more often than positive experiences, we did notice that Orkin customers have more scheduling complaints (missed appointments, primarily) on online forums than other companies. The good news — if you aren’t satisfied with your local Orkin technicians, you can cancel your contract within the first three days, no strings attached.

    Best for Commercial Pest Control
    Terminix

    Terminix

    Pros

    • Extra-long commercial work guarantee
    • Boons for company accounts
    • Online chat

    Cons

    • Not available in select states
    • Treats half the pests that Orkin does

    Why we chose it

    Extra-long commercial work guarantee

    Terminix offers the standard 30-day work guarantee when it comes to residential services. But if your pest problem is taking place in your office, restaurant, or organic sugar packing plant (or any of those, plural), it’ll step up its game. A Terminix commercial contract offers nearly three months of free emergency assistance and a 110% money back guarantee.

    Boons for company accounts

    There are a few benefits to Terminix commercial pest control that we didn’t see with any other provider. The first is a discount to the already competitive Terminix pricing: If you use Terminix and then recommend the pest control company to another business, you’ll be rewarded with a lower rate.

    The second one is a convenience. If you enlist pest control services for multiple outlets of your company, you can use your Terminix account to monitor technicians’ arrival, reports, and treatment methods — for multiple outlets of your business or just one. It’s a bit like tracking a package, but with richer information.

    Online chat

    Terminix, Orkin, and Rentokil Steritech all have strikingly similar websites, but Terminix’s clear layout and communication channels pull it to the top. Time-consuming phone trees are par for the course with most service companies, but Terminix provides online chat, and that makes a huge improvement in communication. Quickly get the answer you’re looking for from reps who are knowledgeable about the company, its services, and what you can expect from your technician’s visits.

    Points to consider

    Not available in select states

    Like most nationwide providers, Terminix doesn’t quite make it coast to coast. If you live or do business in Montana, check out Orkin for your residential and commercial needs, and if you live in Alaska, check out our suggestions for Alaskan pest control providers. Terminix also doesn’t provide service in North Dakota, South Dakota, and Vermont.

    Treats half the pests that Orkin does

    The most common pests are probably already familiar to you: rodents, mosquitoes, cockroaches, termites. Terminix focuses on these familiar species, with a modest total of 34 covered critters listed in its service contract. And half of those pests belong to the premier category, meaning you’ll pay extra to get them treated.

    Together, the pests Terminix lists in its standard and premier packages represent the pests most likely to be wreaking havoc in your home or work space, but we tallied a whopping 51 pests in Orkin’s control lineup. If you know or suspect your pests are on the exotic end, you may be better off with Orkin.

    Best Natural Pest Control
    Eco-Wise

    Eco-Wise

    Pros

    • Sets the standard for green pest control
    • Employs natural and organic products
    • Emphasis on pest control education

    Cons

    • Not available in 11 states
    • Guarantees vary by franchise

    Why we chose it

    Sets the standard for green pest control

    Like the other companies on our list, Eco-Wise Critter Control is a franchise. However, it’s also a certification program that allows existing local pest companies to become affiliated with Eco-Wise’s standards. These standards primarily deal with using biological and cultural means (part of an “IPM toolbox”) to relieve pest problems, rather than relying on pesticides alone. If you’re invested in green pest control, Eco-Wise sets the bar high for education and certification.

    Employs natural and organic products

    Eco-Wise’s doctrine suggests always consulting the necessity of deploying chemicals, rather than releasing them as a first approach or by a set schedule. In addition to restricting pesticide use, Eco-Wise Critter Control opts for organic formulas, only turning to low-dose pesticides when natural measures aren’t enough.

    Emphasis on pest control education

    While most pest control companies use the fine print to mention the homeowner’s role in pest management, Eco-Wise includes your participation in its battle plan. Customer education is a key point in its IPM approach. In addition to providing your technician full access to your property, Eco-Wise also asks that you assist in creating a written document that outlines the pest problem, the steps decided on to deconstruct the pest’s environment, and your ultimate goals. Eco-Wise emphasizes the homeowner’s active role in pest management; because of this, it promises greater success in eradicating the current infestation and avoiding future ones.

    Points to consider

    Not available in 11 states

    Eco-Wise boasts outposts in a sizable number of states: well over half, and many of the most populated. It also has an outpost in Washington, D.C. But if you live in one of the 11 states it doesn’t service (Alaska, Arkansas, Connecticut, Hawaii, Montana, New York, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming), you’ll have to find another company.

    Guarantees vary by franchise

    Because Eco-Wise is not a united corporation in the sense of Orkin or Terminix, you’ll need to check with your local branch for specific work guarantees, discounts, and response times. Those vary somewhat from business to business, which makes it slightly harder to gather information about your prospects. That said, we spoke with a service rep who assured us of a 30-day work guarantee and the availability of wildlife removal.

    Best Pest Control in Southern States
    Truly Nolen

    Truly Nolen

    Pros

    • Seasonal treatments
    • More affordable
    • Present in 30 other countries

    Cons

    • Not available in 33 states
    • No industry-specific plans for commercial pest infestations

    Why we chose it

    Seasonal treatments

    Pests, like all other living things, alter their behavior depending on the weather. In the summer, you may be plagued with a certain species of creepy crawly; in the winter, something furrier may have moved in. Truly Nolen operates in states with extreme weather and offers quarterly treatments that target pests according to the season. While other national providers are present in all of the same states as Truly Nolen, that company’s dedicated presence in Southern and urban regions speaks to its specialized preparedness for a harsh environments.

    More affordable

    Your home, climate, and specific pest problem all affect the bill you receive from pest control professionals. That said, according to reviewers and past customers, Truly Nolen can typically cut you a better deal than more nationally recognized brands such as Orkin and Terminix.

    Present in 30 other countries

    Whether you live across the border year-round or are just hoping to have one name to call for pest problems in all of your properties, it’s nice to know that Truly Nolen also operates in 30 countries, including Puerto Rico and Canada. You can expect the same work guarantees and seasonal treatment plans in those locales.

    Points to consider

    Not available in 33 states

    Truly Nolen does business in just 17 states: Arizona, California, Florida, Georgia, Kentucky, North Carolina, Nebraska, New Jersey, New Mexico, Nevada, New York, Ohio, Pennsylvania, South Carolina, South Dakota, Texas, and Utah.

    Because of this, Northerners will have to turn to one of our other top picks to rid themselves of pests. However, if you are suffering from an infestation, chances are actually high you aren’t a Northerner. According to data collected for Forbes by Statista, America’s most pest-infested cities largely lie in Truly Nolen’s coverage areas: the Mid-Atlantic, the South, and the Southwest. Where it’s hot and densely populated, you’ll find pests. You’ll find Truly Nolen there, too.

    Forbes-Chart for Pest Control
    Source: Forbes

    No industry-specific plans for commercial pest infestations

    While other providers have bespoke plans for commercial spaces like restaurants, hotels, packing plants, and offices, Truly Nolen offers only two commercial plans — one for food-handling businesses and one for non-food-handling businesses. If you seek it out for a commercial infestation, you may not experience the same level of personalization as you would with another provider like Terminix.

    Best Year Round Pest Control Service
    Rentokil Steritech

    Rentokil Steritech

    Pros

    • A year-round lockdown on infestation
    • A huge range of specialty services
    • An impressive research and development arm

    Cons

    • Not available in four states: Alaska, Hawaii, Montana, North Dakota
    • Excludes some of the more uncommon pests

    Why we chose it

    A year-round lockdown on infestation

    The company goes by a lot of names — Rentokil Steritech, Rentokil, Steritech, Ehrlich. All of them offer Pestfree365. This unique year-round service provides scheduled defense against pests, meaning you can play both defense and offense against the critters that crop up at different points in the year. In addition to planned visits, you can call and get a technician there within 24 hours. What’s more: They’ll keep coming back until your problem is solved.

    A huge range of specialty services

    Most companies offer the usual extras: wildlife management, fumigation services, termite monitoring. Rentokil Steritech steps it up by also providing heat treatments, odor management, drain line service, bird deterrent solutions, electronic fly killers, and vegetation management. No matter your issue, it’s likely that Rentokil has you covered.

    An impressive research and development arm

    Rentokil points to its research and development headquarters as the basis for its enduring — and expanding — expertise. The company has made many recent acquisitions, solidifying its stature in research. While it hasn’t been in business as long as Orkin and Terminix, Rentokil plays a larger role in more recent innovations, like a device that emits electronic waves that encourages pests’ departure. Rentokil’s entomologists are frequently noted in breaking research stories. As pesticides are refined for efficacy and environmental concerns, you can feel confident that you are working with a company deploying the best new findings.

    Points to consider

    Not available in four states: Alaska, Hawaii, Montana, North Dakota

    Residents of Alaska, Hawaii, Montana, and North Dakota do not yet have Rentokil Steritech offices in their region. If you live in one of these states, you will need to turn to either Orkin, Terminix, or a local agency for your pest control needs. Rentokil is in the process of acquiring more and more small pest control businesses, so these last four states may be broached soon.

    Excludes some of the more uncommon pests

    Rentokil tends to focus on the main pests. The website offers a list of Top Ten Pests, and the 36 pests included in the year-round pest control contract that originally caught our attention doesn’t come close to the hundreds that can plague any given environment. You will be well-protected from the main threats, but know you may need to expand your coverage if the bug Rentokil turns up isn’t the bug it expected.

    Guide to Pest Control Services

    How to choose a pest control service

    Decide how important natural pest control is to you

    If you’re keen on ensuring that the measures you take against pests are organic, you want to secure a company that aligns with Eco-Wise. If you would prefer the immediate efficacy of pesticides, you’ll be fine calling in one of the more standard national providers. All of our top providers utilize IPM, so any one you choose will still deploy a balance.

    Do some reconnaissance of your own

    Start collecting data about the nature of the damage you find, what critters you’ve seen (appearance, number, location), and anything you can discern about their behavior. By the time a technician arrives, you’ll be better prepared to ask smart questions about their proposed treatments and help devise a more effective battle plan.

    Use a pest control service with work guarantees

    Because treatment methods are often targeted at a single developmental stage, it can take many treatments before a pest population is thoroughly cleaned out. Make full use of work guarantees and pick up the phone whenever you see a resurgence in damage — it’s a sure sign that another generation is hard at work. That said, experts advise basing your decision off of presence of pest, not damage levels.

    What about pest control for Alaskans?

    None of the otherwise “national” pest control corporations we appraised do business in Alaska. However, we’ve pulled together a short list of local candidates that fulfill our criteria.

    • Pied Piper Pest Control
    • Eagle Pest Control Services
    • American Pest Management

    Pest Control Service FAQ

    Our Other Home Reviews

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    About the Authors

    Anne Dennon

    Anne Dennon Home Technology Writer

    Anne has covered home security and home automation for Reviews.com for two years. She's interested in human-computer interaction and tech ethics. She previously worked in education and information literacy.