Reviews Report
- Reviews.com scores Liberty Mutual with a 3.5 out of 5 based on breadth of products, customer reviews and financial strength.
- Liberty Mutual Life Insurance offers term, whole and universal life insurance.
- The carrier’s standout strengths are its financial stability and customer satisfaction ratings from AM Best and J.D. Power.
Liberty Mutual life insurance provides a variety of coverage options to customers nationwide. It’s been active in the insurance business for over 100 years and has strong financial ratings from the top credit agencies. Liberty Mutual provides life insurance products that range from basic beneficiary payouts to investment products for wealth planning.
Life insurance Liberty Mutual products earn a Reviews.com score of 3.5 based on criteria including product offerings, customer service and the Liberty Mutual life insurance claims process.
Liberty Mutual Life Insurance Overview
YouGov ranks Liberty Mutual as the 11th most popular and sixth most famous insurance brand. Liberty Mutual has more positives than drawbacks, including the option to apply for select life insurance policies and receive an answer in 10 minutes, significantly cutting down the lengthy underwriting process most insurance companies follow.
Liberty Mutual earned an A + rating and accreditation from a BBB accreditation as well as an A financial rating from AM Best. While we typically like to see A+ or A++ ratings from life insurance companies, an A still indicates strong financial stability. Liberty Mutual life insurance products are available to residents in all states including Washington, D.C., ensuring you’re covered regardless of where you currently are — or find yourself years later.
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Liberty Mutual Life Insurance Highlights
Liberty Mutual Life Insurance Policies
Liberty Mutual Life Insurance is a full-service insurance agency providing term and permanent coverage. Policies are either limited to a preset number of years or come with no expiration, depending on the type of policy you choose.
Liberty Mutual Life Insurance vs. The Competition
| Provider | Reviews.com Score | J.D. Power Customer Satisfaction* | AM Best | Available Policies |
| Liberty Mutual | 3.5 | Not Rated | A | TermWholeUniversal |
| Pacific Life | 3.6 | 776 | A+ | TermWholeUniversalIndexVariable universal |
| Guardian Life | 3.6 | 743 | A++ | TermWholeUniversal |
| Mass Mutual | 3.8 | 769 | A++ | TermWholeUniversal |
Information accurate as of April 2021.
*J.D. Power’s 2020 Life Insurance Satisfaction Study. Based on a 1,000-point scale.
Liberty Mutual vs. Pacific Life
Liberty Mutual and Pacific Life are both reputable insurance companies that have withstood the test of time, with over 100 years in business each. Pacific LIfe’s life insurance products are more comprehensive than Liberty Mutual’s and customers will find that Pacific Life expands on Liberty Mutual’s offerings of term, whole, and universal by adding index and variable universal life insurance.
Liberty Mutual vs. Guardian Life
Liberty Mutual and Guardian Life both offer term, whole, and universal life insurance plans. Guardian Life’s digital presence is more robust than Liberty Mutual’s, as it offers user-friendly tutorials and resources about life insurance. Potential customers can even get a life insurance quote from Guardian Life by answering just four questions. On the other hand, Liberty Mutual banks on its solid team of local insurance agents, available to guide potential clients through the process of choosing and buying the right policy.
Liberty Mutual vs. Mass Mutual Life
Deciding between Liberty Mutual and Mass Mutual comes down to one important question: what other financial products would you like to bundle? Liberty Mutual is solely focused on insurance products for individuals and business, such as life, auto, home, renters, pet, flood, and watercraft coverage. Mass Mutual also offers brokerage and investment accounts, mutual funds, wealth management, college savings, retirement, and estate planning.
Furthermore, Mass Mutual is rated by J.D. Power and has a better AM Best rating than Liberty Mutual, which speaks to Mass Mutual’s more superior financial stability.
Liberty Mutual FAQ
Methodology
We evaluated Liberty Mutual Life insurance based on riders, coverage, resources, financial strength and customer satisfaction to determine Reviews.com scores and create our best life insurance reviews. To compare life insurance companies with other providers across the board, we calculate each Reviews.com score based on the following:
- Number of Riders: The more riders a life insurance company has, the higher it scores in our Reviews.com methodology.
- Financial Stability: Reviews.com utilized AM Best ratings to assign a score based on each life insurance company’s financial stability.
- Customer Satisfaction: With J.D. Power’s 2020 Life Insurance Satisfaction Study, we assigned a score to each company based on the rating it received.
- Coverage: Life insurance companies scored higher if customers can convert term to whole and if they offered multiple options under different types of life insurance policies.
- Resources: Reviews.com compared website functionality for life insurance companies based on ability to receive online quotes, submit online claims, and read information on different policies available.
About the Authors
Cynthia Paez Bowman is a contributing writer for Reviews.com. Over the last two years, she has covered insurance, home security and more. She has been featured in MSN, Bankrate, Coverage.com, The Simple Dollar and GOBankingRates. She has dual bachelors degrees in International Business and Journalism from American University in Washington, D.C. “Is It Getting Harder to Get Home Insurance in High-Risk Areas?” is Cynthia’s favorite story on Reviews.com.
