The Best Online Tax Software
How We Found the Best Online Tax Software
21 programs evaluated
17 features considered
3 top picks
The Best Online Tax Software
Doing your taxes can feel like going to the dentist — a necessary, painful evil — but the best online tax software makes paying your dues to Uncle Sam (almost) stress-free. We looked at 21 of the most widely available providers, then narrowed it down to the three with the most intuitive interfaces and widest breadth of features.
How We Chose the Best Online Tax Software
Free federal 1040EZ and 1040A filing
This was an easy decision for us. If the IRS lets you file a federal return on its website for free, then the best tax prep software should, too. We required both forms; if you bought health insurance through an Affordable Care Act (ACA) state or federal exchange (also known as the marketplace), you’ll need to file with at least a 1040A. As for the 1040EZ? It’s the most common tax form filed every year.
Support for self-employed filers
We wanted our recommendation to be robust enough to fit the needs of any taxpayer, even if they ran their own business, collected rental income, or worked as freelancers. We only included software that offers a business or self-employed option, ensuring that each of our finalists can accommodate all income types.
Free options for state taxes
If you live in one of the seven states without an income tax, any of our remaining options could be a good fit for you. However, to accommodate the most users, we dropped any software that doesn’t let you file state taxes for free. While this isn’t a requirement for many taxpayers, most states require their citizens to file state taxes on top of federal. In addition, this option makes tax prep easier and cheaper if you moved in the past year — after all, moving is expensive enough. Though many companies advertise free filing, that often only refers to the federal portion. The best online tax software should let you file all of your taxes without any hidden charges.
Ease of use
Our goal was to find the tax prep software that makes filing as easy as possible. We tested our three finalists using tax information for a single male who makes $22,485 per year and has no dependents (and got the same $860 refund on each software product). In these tests, we evaluated ease of navigation, helpful hints and guides, and answers to commonly asked questions. We also compared the free versions and paid options to examine which offered the best premium features, including customer support by phone and live chat.
Finally, we combed through help forums, asked questions on chat, and listened to our share of mediocre hold music before talking with customer support on the phone. We gave props to companies that provided support for any question, whether simple or complex — everything from where to find our W-2 to what we need to report if we’re under the Affordable Care Act.
The 3 Best Online Tax Software Programs
Why we chose it
Online and mobile apps
TurboTax’s online app is incredibly intuitive, with large buttons and friendly, conversational text. You can upload your W-2 simply by taking a picture of it, and if your employer’s payroll provider is a TurboTax partner, you can import it directly with a few clicks. Its tablet and mobile apps are just as navigable, and you can transition seamlessly from one device to another. TurboTax has managed to make doing your taxes feel like a simple game, a breezy slideshow that ends with a fat refund check and no audit.
During our testing, we loved that TurboTax didn’t push its high-priced options when we didn’t need them. Right from the start, TurboTax helps you choose the software that is best for you depending on your needs, even if it’s the free version. On its recommendation screen, we entered that we had a job, dependents, and rent payments, and it still pointed us right to the free federal 1040EZ option.
From there, filing with TurboTax was like having a pleasant grade-school teacher direct us through our taxes. The software is incredibly instinctive, and our testers never felt lost, thanks to ever-present help functions and guides. When providing our health insurance information, for instance, TurboTax offered detailed but straightforward explanations to help our tester figure out what type of coverage they had.
We also like that TurboTax checks in to make sure you understand why your taxes are being filed in a particular way. If you aren’t 100% confident, TurboTax keeps you moving but promises to go over the information again later. TurboTax also rewards you for successes; after the completion of almost any task, even an incredibly tiny one, TurboTax is quick to give a pat on the back with an entire screen dedicated to a big thumbs up: “Great job so far!” When we’re in the throes of tax season, we’ll take any clarification and encouragement we can get (even if it’s from software).
This year marked the debut of the TurboTax Live service, which connects you via one-way video to a certified public accountant (CPA) or enrolled agent (EA). After connecting with a tax expert, you can get professional advice on maximizing your returns, and your assigned CPA or EA will even review your entire return to get as many dollars back as possible. The one downside: At $150, TurboTax Live is the most expensive software packages we found.
If you don’t need help from a CPA or EA, you can also get extra help with any paid plan through SmartLook™, which connects you via one-way video to a TurboTax specialist. With this service, a specialist can help guide you through the steps of filing a return, though they won’t be able to answer tax-specific questions to maximize your return like a CPA or EA would. No matter which service you use, you’ll be able to schedule appointments more than two weeks in advance, which means that even the busiest of customers can get the help they need.
Points to consider
Expensive premium plans
While TurboTax provided the best online tax filing experience we saw, it does come at a price. Like all of our picks, it offers free filing for federal and state taxes, but anything above that will cost you. Its Deluxe plan starts at $60, while the package for self-employed filers climbs to $120. In comparison, TaxAct’s paid plans start at $15, with the self-employed option costing $60. That said, it’s very possible that TurboTax’s excellent deduction tools could help you save money and file easier, even with the higher upfront price.
Why we chose it
H&R Block was an easy pick for personalized customer support. When we submitted a request for instant chat, H&R Block was immediately on the line. And even though it took a few minutes to talk to someone on the phone, it was still such a short wait that we didn’t ding the company. Plus, our customer service representative was kind and patient as they walked us through pricing — without pushing paid options.
H&R Block’s calling card is a real-life, flesh-and-blood helping hand. If you’re someone who appreciates the safety net of a human being guiding you through the muck of tax jargon, H&R Block is the way to go. (Free federal filers: You don’t get in-person assistance unless you upgrade, but you can still file your return in an office.)
New this year is what H&R Block is calling Tax Pro Review: an improved version of H&R Block’s Best of Both service. Essentially, clients begin their tax return online and can then choose to be paired with a tax professional who will help them complete, review, and file the return. The best part? It can be purchased as a separate service for $60 to $90 (depending on the complexity of the return) rather than as part of a $150+ package like the similar TurboTax Live. Better yet, the Tax Pro service gives you the option to choose a tax expert in your local H&R office for a face-to-face chat.
In addition to Tax Pro Review, H&R Block is rolling out a service called Tax Pro Go, which starts at $60 and matches consumers with a digital tax professional. Clients simply have to upload their documents, and the professional will take care of the rest. Better still, the return will be sent to clients within five days for approval. The offer sounds tempting — a lot of tax software, including TurboTax, starts around $60, but you’ll still have to do most of the heavy lifting.
Points to consider
H&R Block’s software uses a simple design with straightforward progression, with logical checklists that show you how far you’ve come and how much is still ahead. The checklist might be a little too restrictive for some, though. You can’t skip around to different sections or even preview them to see what’s in store. If you try, you’ll be greeted by harsh red text that lets you know you haven’t finished the step you’re on yet. Not so fast, tax filer.
Lack of clarifying information
At times, H&R Block’s software also fails to predict common questions. For example, our tester wasn’t sure what to do when filling out their employment information — they had three jobs in the past year, which was one more than the allotted space on H&R’s online form. Under the “Need Help?” banner, H&R Block’s system drew a blank. Even though TurboTax only offered space for a single job, it still predicted the confusion and provided an explanation, reassuring our tester that the software wouldn’t forget extra income.
Why we chose it
If you want to get in and out of your return as inexpensively as possible, TaxAct is the way to go. Even its Premium option is cheaper than that of competitors, maxing out at $35 (with an additional $37 per state). It also has a PriceLock guarantee, a not-so-subtle dig at competitors like TurboTax, which notoriously charges for add-on features after you’ve started your return.
Free access to returns for seven years
Additionally, we loved how TaxAct users can access their tax returns for seven years — even when using the free version of the software. TurboTax charges a whopping $50 per return for this feature, while H&R Block only lets you go back three years.
Points to consider
Hard to navigate
TaxAct isn’t nearly as interactive or enjoyable to use as our other top picks. We initially liked the no-frills nature of its simple, text-heavy screens, but it made the process feel monotonous after a while. At times, the amount of text makes the process more difficult to navigate — when compared with the large, scannable tools of TurboTax, it can be hard to find the information you’re looking for.
Limited state tax filing
The software’s limited e-filing of state taxes might also be a deal breaker for some users. The software is missing key forms that make it ineligible for e-filing in some states: It doesn’t have 1041, 1065, 1120, and 1120S for every state. To be fair, forms 1120 and 1120S are for corporations, and most corporations won’t use simple consumer tax software to file. Regardless, if you have a small business, you probably don’t want to file with TaxAct.
Guide to Online Tax Software
How to protect yourself when filing taxes online
A common way for identity thieves to make cash is by filing fake tax returns based on stolen information before you have the chance to submit the return yourself. In 2014, the IRS prevented about $24 billion in attempted fraud but ended up paying an estimated $5.2 billion in fraudulent tax refunds. Online tax software companies insist that it’s not the products that are insecure, it’s that identity thieves are getting better. To avoid any surprises, file as early as you can — before identity thieves do it for you.
You can take steps to add security on your end, too. Keep clear of phishy emails; shred old tax documents; don’t file your tax info over unsecured wireless networks. The IRS puts out a list of the “Dirty Dozen” tax scams every year, and it’s worth taking a look early in tax season. If you really want to up your peace of mind, check out our review of the best identity theft protection services.
Use a unique password
You should ideally use a unique password for every financial website you’re using. While that can get hard to keep track of, you don’t want to cut corners when it comes to filing your taxes online. If an identity thief somehow obtains your Facebook password, you don’t want that to open the door to your tax returns as well.
Watch out for suspicious phone calls
Unfortunately, the IRS has seen a rise in phone scams in recent years where the callers impersonate IRS agents and try to get victims to pay exorbitant tax bills through wire transfers or prepaid debit cards. Some scams have even gotten so sophisticated that caller IDs show legitimate IRS numbers. Don’t fall for it. The IRS will always send a bill in the mail first, and it will never threaten to bring in police for an unpaid bill. If you think you might have an outstanding debt to the IRS, just call directly at 800-829-1040.
Online Tax Software FAQ
The Best Online Tax Software: Summed Up
Our Other Financial Service Reviews
Filing your taxes is only step one on the road to healthy finances. Check out some of our other financial service reviews here: