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Last updated on November 6, 2015

Travelocity Review

Travelocity has remained a major player in the industry for years thanks to their sizeable discounts and wide selection of travel services. Though they don't offer a flexible search option, their lack of service fees among other benefits make them worth a close look.

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The Good

A one-stop shop for travel booking

Travelocity offers deals on flights, hotels, rental cars, cruises, activities, and complete vacation packages. Whether you just need one of those things or several for your next trip, you can quickly book them all together online. Bundling your travel arrangements together is always a good idea because it can help you save a considerable amount on the overall costs of your trip. In some cases, you’re looking at a 45% discount just for booking a hotel, flight, and rental car together. Travelocity’s activity search is a relatively uncommon find in the industry and helps you score tickets for everything from Broadway shows to theme parks. Once you’ve completed your purchase, everything will show up in the My Trips page of your Travelocity account where you can view, email, or print your complete travel itinerary.

Easy to score big savings

The Deals section of Travelocity’s website lists all of the special promotions they’re currently running as well as featured deals on hotels, flights, and activities in several major cities. This is a great place to begin your search because it helps you quickly locate the lowest prices on some of the most popular trips. You can also find discounts on certain activities, like shows or theme park tickets, on this page. Another easy way to save when booking on Travelocity is by booking a flight and hotel together. By bundling your travel arrangements like this, you can save hundreds of dollars on your vacation.

Special perks for members

By signing up for a Travelocity account online, you’ll always be apprised of the latest promotions and sales via their email newsletters. Membership also entitles you to access certain members-only tools, like FareWatcher Plus, where you enter up to 10 different destinations you’d like to visit and receive notices when the prices for those trips change or a special offer comes up. A tool like this is perfect if you’re planning a trip but want to wait until prices go down before you book. It’s also beneficial to have if you’ve got your eye on a few destinations but aren’t sure where you want to go yet.

Few service fees

Travelocity doesn’t charge you any extra fees for changing or canceling your reservation once it’s been booked. They also don’t require you to pay any booking fees when you buy a roundtrip plane ticket on a single airline. Service fees with some companies may be as high as $30 per day, which can get pretty expensive if you’re taking a long trip. By eliminating a large portion of these fees, Travelocity has made themselves very attractive to budget-conscious travelers. Keep in mind you may be charged certain change or cancellation fees by the airline or hotel you’re booking with, but this is true of all travel sites.

Travel insurance option for full protection

When purchasing a trip on Travelocity, you can choose to add a Travel Guard travel protection plan, which covers expenses related to trip cancellation, among other things. This is something that’s worth considering when planning a vacation because, if something comes up and you need to reschedule or cancel, travel insurance helps make sure you get your money back. This policy also covers lost, stolen, or delayed luggage and medical treatment you may need while traveling outside of the country. Not everyone may be interested in adding a travel insurance plan to their vacation package, but it’s nice to see Travelocity offer this service to international travelers and other individuals who want it.

The Bad

No flexible date search

When searching for a flight on Travelocity, you must select the exact days of your trip rather than a range of dates. A flexible date search is helpful if your main goal is making sure you get the lowest possible price on your airfare. In order to search multiple date ranges on Travelocity, you have to conduct several searches, which is somewhat time-consuming. However, this shouldn’t be a deal breaker for most travelers, especially since Travelocity has so many other things to offer.

Mediocre mobile app

Travelocity’s mobile app has only earned a 2.5 out of 5 stars from customers. The app enables you to search for and book hotels, flights, and rental cars on the go, but there’s no way to book cruises or activities. You can also view your trip itineraries from the app, but you’re limited as far as what other account management operations you can carry out from your phone. At the end of the day, though, this probably won’t have a large impact on your overall customer experience so it’s simply a minor inconvenience.

The Details

Travel Site Type

  • Travel Deals: Flight, Hotel, Rental Car, Cruise, Other
  • Travel Site Type: Travel Booking Site