Cisco WebEx Meetings Review

Cisco WebEx Meetings web conferencing emphasizes flexibility, giving businesses plenty of options in terms of how they want their meeting space to look and how they want to connect to it. Some of their high-end plans are a little expensive, however.

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The Good

Solutions for businesses of all sizes

If you’re working with a small team or hosting a one-on-one meeting with a client, you don’t have to pay anything to use Cisco WebEx Meetings. The Free plan includes all of the major sharing and collaboration tools found in the pay plans; however, the number of participants is restricted to three or fewer in each meeting. WebEx’s Premium plans offer the same range of features for small, medium, and large businesses. The only difference is the capacity of the meeting space: Choose from eight, 25, or 100 people per meeting. If decide you need to support a lower or higher capacity even after you sign up, you can upgrade or downgrade your plan accordingly.

Design the space with customizable layouts

Cisco WebEx’s meeting spaces offer several different tabs, which you can move or delete to create a layout that works best for you. The Quick Start tab is where files and screen recordings appear. It’s the largest tab in the initial setup, but that is easily changed by dragging it to the side. Doing this also makes the right sidebar larger, which is where you find the participants list, webcam feeds, chat box, and recording tools. Each of these can be minimized, enlarged, or closed entirely depending on their importance. Every file or whiteboard you share is kept open in its own tab across the top until you close it, so it’s easy to switch back and forth between multiple documents. Few web conferencing software offer this flexibility within the meeting space. It is a simple way to help focus your participants’ attention on what is most important and improve productivity during your meeting. Keep this in mind while conducting your research.

Free for small teams

Cisco WebEx Meetings offers a free web conferencing plan that enables you to host an unlimited number of meetings with three participants or less. There’s no time constraints on the length of the meetings you host, and you have access to almost all the same tools as the pay plans. This makes the WebEx Free plan a viable option for small teams who want a powerful online meeting space but don’t have a large budget. For the first 14 days after you sign up, you also can test WebEx Premium, which enables you to host meetings of up to 25 attendees and provides HD-video capability and the option to dial in from a landline. After the trial period, you have the choice to upgrade your plan or continue to use the Free plan.

Easy to follow up after meetings

Once your meeting is finished, head over to the My Reports section of your account to view important data and attendance records from your meeting. This is also where you send follow-up emails to your participants. Click on the list of attendees and choose Send Thank You Email, then customize the messages and hit send. If some attendees were unable to make it to your meeting, you can send follow-up emails to keep them in the loop. Choose Send Follow-Up Email and write your message. Let them know what happened during the meeting and attach important documents that were discussed.

Full-featured mobile tools

Cisco WebEx’s mobile apps enable you to host meetings from your smartphone or tablet. Schedule meetings as you would from your computer and, when it’s time to start, click Join. During the meeting, you’ll see all webcam feeds, hear what other participants are saying, chat privately or with the group, and view important files or presentations. Mobile apps are available for Apple, Android, Windows, and BlackBerry devices. Connect to your WebEx meetings while on Wi-Fi or use 3G or 4G. Mobile tools like these are valuable if you or your team members travel frequently and need a simple way to stay connected with what’s happening at the office.

Have your meeting call you

WebEx Premium customers have the option to add the Call Me service to their plan for an additional fee. This is a unique tool that calls you when your meeting is about to start, so you don’t have to remember to connect on your own. Once a meeting is scheduled, you enter the phone number you want your WebEx call to direct to. Then simply answer the call and jump right into the meeting; no passcode is required. WebEx charges a per-minute fee for the Call Me service, but there are also monthly subscription packages that include a set amount of minutes, which might be better if you plan on using this feature frequently.

The Bad

High-end plans are somewhat pricey

While Cisco WebEx Meetings offers some affordable plans for smaller teams, larger organizations may find the plans to be expensive. The Premium 100 plan is about $90 per month, which is above average for the industry. WebEx offers significant discounts to customers who pay annually rather than monthly. They offer one of the best web conferencing services out there, so you’ll get your money’s worth, but it might be more than some can afford.

The Details


  • Contract Length: Month-to-Month, Annual
  • Free Trial: 14 days
  • Max Number of Participants: 100
  • Monthly Price: $0 - $89
  • Simultaneous Video Feeds: 7
  • Storage Space: 1GB


WebEx Free

  • Monthly Rate: $0
  • Max Number of Participants: 3
  • Simultaneous Video Feeds: 3
  • Storage Space: 1GB

WebEx Meeting Premium 8

  • Monthly Rate: $19 - $24
  • Max Number of Participants: 8
  • Simultaneous Video Feeds: 7
  • Storage Space: 1GB

WebEx Meeting Premium 25

  • Monthly Rate: $39 - $49
  • Max Number of Participants: 25
  • Simultaneous Video Feeds: 7
  • Storage Space: 1GB

WebEx Meeting Premium 100

  • Monthly Rate: $69 - $89
  • Max Number of Participants: 100
  • Simultaneous Video Feeds: 7
  • Storage Space: 1GB

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