THE GOOD

Several plans to choose from:

NetZero's variety of 4G mobile broadband Internet packages make it easy to choose a plan that offers just what you need without having to pay for extra that you don't use. They offer five different plans, all with different prices, and data limits ranging from 200MB to 6GB. If later you decide that the plan you have selected is too much or not enough, you can easily switch from one package to another without incurring a penalty. This is a major plus for anyone who values flexibility in their Internet service provider.

Free Internet package:

NetZero is one of the few 4G mobile broadband providers to offer users a free data plan. You must pay for the equipment, but then NetZero will give you 200MB of data for free every month. This may not seem like much, but if you don't use the Internet that often, it could be all you need. You can always upgrade your plan later, if necessary, and those changes will be applied the same day.

Free email addresses with account:

NetZero offers several free email addresses with every account, with some plans offering as many as 10,000 emails. Most people will not use anywhere close to this amount, but it is nice that NetZero allows you to create multiple addresses for anyone who would like to use this email service. This shouldn't have a direct impact on your experience with NetZero's 4G mobile broadband, but it is still a nice bonus.

THE BAD

Low data limits:

NetZero's Platinum Plus Plan — the best offered by the company — has a shockingly low data limit of only 6GB per month. This is especially surprising given the fact that several other 4G mobile broadband providers do not have any data limits at all on their plans. How big of an issue this is depends on how often you use the Internet, but if you are concerned about running into data limits, it may be a good idea to look at some other companies.

Slow upload rate:

All of NetZero's mobile broadband Internet packages come with a 1.5 Mbps upload speed. This is relatively low compared to some of their competitors and could be a serious problem for anyone who frequently uploads material like photos or videos to the Internet. If this concerns you, there are several other 4G mobile broadband providers that offer much faster upload speeds.

No money-back guarantee:

NetZero does not provide any sort of money-back guarantee on their services, which is rather strange considering that such a guarantee is pretty common in the industry. While this may not be a deal breaker, it is still something to be aware of, and it is probably a good idea to think carefully about whether or not NetZero is the company for you before you sign up with them.

THE DETAILS

Provider Details
Monthly Price $0 - $79.95
Service Area West, Southwest, Northeast, Southeast
States Available 28

FEATURES

Title
  • No Contract You can get Internet service without signing any contract.

  • No Long-Term Contract You can get Internet service without signing a contract that is longer than one year.

  • No Price Increases The Internet service provider does not automatically increase prices at certain time periods.

  • Short-Term Contract You can get Internet service without signing a contract that is longer than six months.

  • Money-Back Guarantee The Internet service provider offers some form of money back guarantee within an allotted time period.

  • No Activation Fees The Internet service provider doesn't charge any activation fees.

  • No Early Termination Fees The Internet service provider does not charge a termination fee if you cancel your contract early.

  • Internet Modem The Internet service provider offers an Internet modem or device to rent or buy.

  • Mobile Hotspot The Internet service provider offers access to a mobile hotspot device to rent or buy.

  • Wireless Stick The Internet service provider offers a wireless stick to rent or buy.

  • Free Shipping The Internet provider will ship any equipment needed for free.

  • Mobile Router The Internet service provider offers access to a mobile router to rent or buy.

  • Standard High Speed The Internet service offers download speeds up to 10 Mbps.

  • Extensive Data The Internet service offers more than 20 GB of data per month.

  • High Speed Plus The Internet service offers download speeds between 11 and 25 Mbps.

  • Moderate Data The Internet service offers 10 to 20 GB of data per month.

  • No Bandwidth Throttling The internet service provider will not throttle your bandwidth, regardless of usage.

  • Unlimited Data The Internet service allows unlimited data usage.

  • Make Payment You can make a payment online.

  • Monitor Data Usage You can monitor your monthly data usage online.

  • Update Contact Information You can update your contact information online.

  • Update Payment Method You can update your payment method online.

  • View Bill You can view your bill online.

  • Email/Ticket The Internet service provider has an email or ticket system dedicated to support.

  • Live Chat The Internet service provider offers live chat support.

  • Phone You can contact the Internet service provider by phone to get support.

  • Social Media You can contact the Internet service provider with questions through social media websites.

  • Tech Support The Internet service provider offers technical support.

  • 24-Hour Support You can receive customer service or support 24 hours a day through a dedicated support line.

  • FAQ The Internet provider has a list of answers to frequently asked questions.

  • Knowledge Base The Internet provider has a knowledge base of detailed help articles.

  • Forum The Internet provider has an interactive forum where users can post questions and answers.

  • User Guide A user guide or training manual is offered by the Internet provider.

  • Online You can sign up for Internet service online.

  • Phone You can sign up for Internet service by phone.

  • Authorized Dealers You can sign up for Internet service in person through an authorized dealer at a retail location.

  • Find a Dealer The Internet service provider's website has a feature that helps you find a dealer closest to you.

  • No Credit Check You can get Internet service without going through a credit check.

  • Plan Selector The Internet service provider's website provides a plan selector tool to help you pick the right plan for your needs.

PRICING

Plus

Price: $19.95/month
Download Rate: Up to 10Mbps
Upload Rate: Varies
Data Allowance: 1GB

Pro

Price: $34.95/month
Download Rate: Up to 10Mbps
Upload Rate: Varies
Data Allowance: 2GB

Platinum

Price: $49.95/month
Download Rate: Up to 10Mbps
Upload Rate: Varies
Data Allowance: 4GB

Platinum Plus

Price: $79.95/month
Download Rate: Up to 10Mbps
Upload Rate: Varies
Data Allowance: 6GB

* Package details and pricing may vary according to location.

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