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Information Express
565 Middlefield Road
2nd Floor
Menlo Park, CA 94025-3443

+1 650 494-8787 main phone
+1 650 812-3574 main fax
service@ieonline.com

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Founded in 1985, Information Express (IE) has become the leader in finding innovative, customized solutions for institutional document delivery needs. A full service company specializing in the fast, accurate and competitively priced delivery of published articles for all industries, IE is the document provider of choice for a host of U.S. Fortune 500 companies and major academic institutions.

Information Express has built its strong reputation as an industry leader upon providing flexible, resourceful and personalized customer service - designing customized services and procedures for libraries whenever possible.

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IE's extensive sources and collections cover the fields of science, technology, and medicine, as well as aspects of business and management. They include a core journal collection, California sources such as Stanford University Library and the University of California Library system; special sources such as Linda Hall, National Library of Medicine, Canada Institute for Scientific and Technical Information (CISTI), and special conference proceedings; and outside sources such as publishers, vendors, authors, associations, and inter-national libraries. IE locates all published materials in the public domain.

IE Online is a fully-featured, widely customizable current awareness service that provides online ordering of documents from within the IEO content or via incoming gateways.

Users can browse or search tables of contents data on the web at any time. They may set up an Alerting Profile for their favorite journals or saved search strategies and order from those; or access fulltext links directed to your subscription content at publisher sites via DOIs or your link resolver.

Orders may be sent to IE's document delivery service, or redirected back to you to fill from your own collection and sources. Additionally, you may direct us to separate out only those that you have in your collection for redirection and let us take care of the rest!

Orders are provided with a unique confirmation number which users can follow throughout the fulfillment process and order status information is available on the website or via email.

Customizing options include wording to provide instructions appropriate for your users, sign-up screens to caputre specific user information, permission options for special services like rush and clean copy ordering, custom title lists and a menu that works for the service options you've selected. We offer an extensive array of reports, many of which you can download yourself on demand from within the application.
To get started ordering documents from Information Express, contact our Service Quality department for an account +1 (650) 812-3588.

To learn more about IE Online, click the Guest Login link to the left, or contact our Sales department for a free trial +1 (650) 212-691-8844 extension 16.