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HughesNet Internet Review

Satellite internet with reliable speeds and reasonable pricing ​
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Four data plans with speeds up to 25Mbps, ranging from $59.99 to $149.99
Consistently matches or exceeds advertised speeds
No hard data caps, with the option of accessing free off-peak data
More affordable than comparable satellite internet plans from competitors

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Reviews Report

  • HughesNet has a starting price of $59.99, higher than most of its competitors.
  • HughesNet has relatively low customer service scores from J.D. Power and the Better Business Bureau but has an A+ BBB rating.
  • HughesNet promises 25 Mbps download speeds but consistently surpasses them, according to an FCC report.

HughesNet is a leading satellite internet provider available across all 50 states. To determine if HughesNet is a good option for internet service, we considered factors such as customer satisfaction, download speeds, number of plans, data caps, and customer support.

HughesNet excels by exceeding its promised download speeds, but it doesn’t offer the speeds that its competitors do, and its pricing and customer satisfaction leave room for improvement.

HughesNet Internet 3

Reviews.com Score
Starting Price
Download Speed
25 Mbps
J.D. Power J.D. Power scores are based on surveys for customer satisfaction and product quality.

HughesNet is one of just a couple of satellite internet providers, but the internet provider’s crucial standout feature is its download speeds. While HughesNet advertises a download speed of 25 Mbps, an FCC Fixed Broadband report found that customers often experience anywhere from 125% to 223% faster speeds.

Unfortunately, HughesNet also has some downsides. The company has less than stellar customer ratings on J.D. Power and the Better Business Bureau. And if you’re shopping purely based on price, HughesNet probably won’t be your first choice. Its starting price of $59.99 is higher than most of the other best internet providers.

*J.D. Power’s 2020 U.S. Residential Internet Service Provider Satisfaction Study average rating across all regions. Based on a 1,000-point scale.


  • Exceptional download speeds Download speed often exceeds the advertised speed of 25 Mbps, according to an FCC Fixed Broadband report.
  • Available in all 50 states No matter what state you live in, HughesNet can connect your home to satellite internet.
  • Extra data cap allowances Customers can enjoy an extra 50 GB per month of full-speed data during “Bonus Zone” of 2 a.m. to 8 a.m.


  • Locked-in contract terms Service plans require a 24-month contract.
  • Higher cost Expensive starting price compared to competitors.
  • Poor customer satisfaction Both J.D. Power and the Better Business Bureau report low customer satisfaction ratings.

HughesNet Internet Highlights

Customer Experience
Plans & Pricing
Connection Type
Data Caps

HughesNet has mostly poor customer service ratings. It has a rating of 620/1,000 in customer satisfaction from J.D. Power, and though the Better Business Bureau gives the company an A+, it has a customer rating of just 1.01 out of 5 stars.

10 GB for $59.99/mo.

20 GB for $69.99/mo.

30 GB for $99.00/mo.

50 GB for $149.99/mo.
All plans include download speeds of 25 Mbps and upload speeds of 3 Mbps, with 50 GB of data during off-peak hours.

HughesNet provides satellite internet, which is transmitted using satellites, similar to satellite television. The signal is picked up by a dish and transmitted to your home. Satellite internet is most often used in rural areas where more common internet connections may not be available.

HughesNet has data caps from 10 GB to 50 GB for its plans. There are no fees for surpassing your data cap, but speeds will be reduced once you reach your cap. All plans also include 50 GB of additional full-speed data per month during off-peak hours, from 2 a.m. to 8 a.m. local time.

HughesNet vs. The Competition 

ProviderReviews.com ScoreJ.D. Power*Starting PriceDownload SpeedData Caps
HughesNet3620$59.99/mo.25 Mbps10 GB–50 GB
AT&T4.2751$35/mo.10 Mbps–1,000 Mbps1 TB
Verizon Fios4.2769$39.99/mo.200Mbps–940 MbpsUnlimited
Xfinity 3.6723$19.99/mo.25 Mbps–1,000 Mbps1.2 TB

Information accurate as of March 2021.

*J.D. Power’s 2020 U.S. Residential Internet Service Provider Satisfaction Study average rating across all regions. Based on a 1,000-point scale.

HughesNet vs. AT&T

AT&T is one of the leading internet providers in the nation, providing both DSL and fiber optic internet service, depending on your location. AT&T has lower starting prices than HughesNet, and most of its plans offer equal or faster download speeds.

AT&T also shines when it comes to customer service. The company has consistently high customer satisfaction ratings across the country, according to J.D. Power.

Provider PlanDownload Speed / Price
AT&T Internet 1010 Mbps: $45/mo.
AT&T Internet 1818 Mbps: $45/mo.
AT&T Internet 2525 Mbps: $45/mo.
AT&T Internet 5050 Mbps: $45/mo.
AT&T Internet 100100 Mbps: $35/mo.
AT&T Internet 300300 Mbps: $45/mo.
AT&T Internet 1,0001,000 Mbps: $60/mo
AT&T Internet Basic 7680.8 Mbps: $45/mo.
AT&T Internet Basic 1.51.5 Mbps: $45/mo.
AT&T Internet Basic 55 Mbps: $45/mo.

HughesNet vs. Verizon Fios

Verizon Fios is only available in a handful of states in the Northeast, but it’s a favorite for those who have it. It has consistently high customer satisfaction ratings, according to J.D. Power. Verizon is also the most highly-rated internet provider by the American Customer Satisfaction Index, while HughesNet is not rated by ACSI.

Verizon Fios has low starting costs, especially when you consider what you get for your money. The most affordable internet plan is just $39.99 per month and comes with considerably higher download speeds when compared to HughesNet, and no data caps at all.

Provider PlanDownload Speed / Price
Verizon Fios 200200 Mbps: $39.99/mo.
Verizon Fios 400400 Mbps: $59.99/mo.
Verizon Fios Gigabit Connection940/880 Mbps: $79.99/mo.

HughesNet vs. Xfinity

Xfinity, formerly known as Comcast, is a leading internet provider for customers across most of the nation. The company has overall high customer satisfaction ratings from J.D. Power and is the second most highly-rated internet provider according to the American Customer Satisfaction Index.

Xfinity offers a variety of internet plans to fit every all budgets and needs. Prices start as low as $19.99 per month for the same download speed that HughesNet boasts.

Provider PlanDownload Speed / Price
Xfinity 2525 Mbps: $19.99/mo.
Xfinity 100100 Mbps: $34.99/mo.
Xfinity 200200 Mbps: $49.99/mo.
Xfinity 400400 Mbps / $64.99/mo.
Xfinity 600600 Mbps: $60/mo.
Xfinity 1,0001,000 Mbps: $70/mo.

HughesNet FAQ


We evaluated HughesNet based on customer satisfaction, data caps, download speed, plans, and customer support to determine Reviews.com scores and create our best internet service provider reviews. To compare internet service providers with other brands across the board, we calculate each Reviews.com score based on the following:

  • Customer Satisfaction: Reviews.com used J.D. Power’s 2020 Residential Internet Service Provider Satisfaction Study to calculate an average rating of internet providers across all applicable regions.
  • Top Download Speeds: We awarded higher scores to internet providers with higher download speeds.
  • Number of Plans: Internet providers with more plan options to choose from scored higher in our methodology.
  • Data Caps: No one wants to be left without internet for the rest of the month, so we awarded internet providers with higher scores if they had high or no data caps. 
  • Customer Support: We reviewed and compared the number of channels that customers could reach each provider’s customer support representatives. The more channels of contact available, the higher the score.

About the Authors

Erin Gobler is an insurance writer for Reviews.com. Over the past three years, she has covered personal finance topics such as insurance, banking, mortgages, and more. Her work has been featured in sites such as The Simple Dollar, Bankrate, and Coverage.com. She holds a bachelor’s degree in Journalism from the University of Wisconsin-Oskosh. Erin’s favorite Reviews.com article is the State Farm Renters Insurance Review.

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