With affordable broadband speeds, a growing fiber network, and high levels of customer satisfaction across the board, AT&T has something to offer for all types of internet users.
Boasting the second most wide-reaching fiber network, AT&T Fiber delivers ultra fast speeds with over 99% reliability. AT&T Internet (or DSL), on the other hand, may be slower and less reliable than fiber, but it can compete with cable.
These plans range from 10 Mbps to 100 Mbps (based on location), enough for a smaller household to regularly stream Netflix and browse social media. In addition to solid speeds, AT&T ranks higher in customer satisfaction than any other major cable company.
To gain a better understanding of these offerings, we spent over three weeks analyzing five popular plans, and comparing them across four top providers. What we found is a service that offers plenty of perks and money-saving bundling options.
If it’s available in your area, AT&T Internet is a sure bet for good speeds at fair rates.
- ✔ Customer satisfaction
- ✔ Great bundling deals
- ✔ Low-cost fiber plan
- ✘ Second year price jump
- ✘ 1-year contract required
AT&T Internet Plans and Prices
Wide array of DSL speeds, each requiring a contract.
Up to 10/1 Mbps
Up to 50/10 Mbps
Light online gamers
Up to 100/20 Mbps
Up to 940/940 Mbps
Data effective 02/11/20
* Package availability depends on location, prices may vary
For more details on these plans click here to learn more from our partner site, Allconnect.
Fiber Plans, Speed, and Data
Growing fiber connection availability with competitive prices and no data caps.
AT&T continues to roll out fiber nationwide and, as of January 2020, the company markets ultra-fast speeds across 22 states in over 14,000,000 locations, surpassing its late 2017 prediction. With AT&T Fiber, you can do just about anything — like download a two-hour long HD movie in a matter of seconds — with virtually no interference or data caps.
AT&T’s gigabit plan also happens to be one of the more affordable plans on the market. With a starting price of only $70/month, this is a low-cost option compared to other providers like Xfinity ($85) and Spectrum ($110).
However, availability may differ based on which part of the city you live in. DSL internet uses existing phone lines, so its availability is much more widespread than fiber.
DSL Plans, Speed, and Data
Higher speed DSL connections offered for low to moderate internet usage
AT&T offers a wide array of hybrid DSL connections (called IPBB) ranging all the way from 768 Kbps to 100 Mbps. Although lower speeds are becoming increasingly more uncommon, there’s still a chance your household is limited to Internet Basic plans (768 Kbps – 5 Mbps).
For these low-speed plans, you may have trouble doing things like streaming videos in HD or playing games online — and the farther you are from the provider’s central hub, the slower speeds will get.
For smaller households planning on gaming or connecting 10+ devices at once, Internet Basic won’t cut it. You would be better served by AT&T Internet (10 Mbps – 100 Mbps), if it’s available where you live. Although Performance and Reliability varies by region, AT&T Internet often delivers quality service at prices that won’t break the bank.
AT&T Internet also offers a 1TB monthly data allowance on its standalone service, more than enough for most families. In fact, you’d have to work pretty hard to use up that much data: According to AT&T’s data calculator, it would take about 400 hours of HD video streaming to hit that cap. That equates to 13 hours per day. If you’re still worried about hitting your limit, you can purchase unlimited data for an extra $30 per month.
Who is each AT&T plan best for?
- Internet 10 – Best for a single user looking to email and surf the web
- Internet 100 – Best for smaller households looking to stream and game
- Internet 1000 – Best for larger households with heavy usage activities
How Fast Is AT&T Internet?
AT&T’s reputation reflects competitive DSL speeds and high performance ratings
In the FCC’s latest broadband report, AT&T’s DSL speeds far exceeded expectations, delivering speeds of 86% or better to 90% of its panelists. AT&T is reputed to have speeds that exceed other internet service providers such as CenturyLink and Verizon, although recent findings have faced scrutiny. However, indications of high performing speeds align with J.D. Power’s five-star rating for Performance and Reliability in AT&T’s largest operating market — the south.
It’s worth noting that the FCC only measured AT&T’s speeds up to 45 Mbps, meaning it’s “ultra-fast” fiber speed was not taken into consideration. Given that fiber connections are much more reliable than DSL, we expect these findings to only improve over the coming years.
Whatever AT&T plan you have available, you can count on receiving the speed you’re paying for.
Limited availability across 22 states, with an expanding fiber network.
Unfortunately, AT&T’s availability is fairly limited to the south, with availability in 22 states. The good news? If you’re lucky enough to have it, the chances of having a fiber connection are much higher compared to other broadband providers like CenturyLink and Frontier. And even if you don’t have fiber available, AT&T Internet should be more than sufficient for moderate use.
Other Factors to Consider
Basic equipment that you must rent or purchase from AT&T directly.
Setting up your internet service with AT&T requires AT&T’s Wi-Fi Gateway, a modem/router combination device from AT&T that is used to connect your devices to the internet.
While some plans may include this gateway at no extra cost, most require you to pay an additional $10/month. And since AT&T doesn’t allow you to use your own equipment, the only way around this monthly charge is by purchasing the gateway upfront (up to $100). Although this hefty upfront cost may hurt your wallet initially, you’ll end up saving hundreds down the road.
AT&T will walk you through the specific equipment needs of your home, and professionals can install the system. The company also offers a self-installation option with a detailed guide and ample resources.
Contracts and Fees
Transparent fees and 12-month minimum commitment, with costs typically increasing after that period.
AT&T requires a 12-month contract on all of its internet plans, with a prorated early termination fee of $180 if you decide to cancel before the year is up.
While every plan is different, most will go up in cost after the 12-month promotional period is over. Fortunately, AT&T is one of the more transparent providers and clearly states what that second year price will be in the offer details before you’re locked in.
There are a few fees when you first sign up too — $35 self-installation fee and $99 professional installation. However, if you sign up with a qualifying bundle, the installation fee may be waived.
All of these things mean there’s a significant commitment cost to signing up with AT&T. That’s far from uncommon with internet providers, but worth thinking about it if there’s a chance you might need to move or switch providers within a year.
- Equipment lease fee: Up to $10/mo.*
- $99 professional installation*
- $35 activation (self-installation)*
*Sometimes waived for certain packages or online orders.
TV Bundles: AT&T U-verse and DIRECTV
AT&T U-verse and DIRECTTV bundle options available with nationwide availability
If your home needs TV service in addition to internet, you can bundle for a better price on both. Bundling AT&T internet with either AT&T TV or DIRECTV typically starts around $90 per month and comes with free installation.
Purchasing an individual DIRECTV package starts at 155+ channels for $50 per month. DIRECTV is a satellite service, which means it’s available nationwide. It also offers some of the best options for sports fans.
AT&T TV packages independently start at 65+ channels for $50 per month. With AT&T TV , availability will depend on your location, and so will the exact bundle offers. However, given that the cheapest AT&T TV plan starts at $50, we recommend looking into other TV streaming services — like YoutubeTV — that offer more channels at a similar cost.
AT&T scores at the top among competitors for customer service
AT&T’s customer service continues to outperform every internet service provider, finishing at the top in every market it operates in – South, West, and North Central.
In J.D. Power’s most recent Internet Satisfaction Study, AT&T earned a perfect score in Customer Service, far exceeding top providers like CenturyLink, Xfinity, and Spectrum. Furthermore, AT&T earned perfect scores across the board in Communications and Promotions, as well as Billing and Payment. This is no easy feat considering no other provider earned a perfect score in any of these three factors.
Where AT&T falls short in contracts and second year pricing, it makes up in how it treats and responds to its customers over this time period.
AT&T ranks #2 for customer satisfaction among competing internet service providers
According to the 2019 ACSI Telecommunications Report, AT&T Internet ranks as no. 2 for customer satisfaction, leading the pack over popular cable internet service providers like Optimum, Spectrum, and Comcast Xfinity. The only service ranking higher, Verizon Fios, is fiber optic internet.
The report links AT&T Internet’s customer satisfaction to the expansion of its fiber service, but the company’s sales reps might also have a positive impact on its score. The reps we spoke with were kind, helpful, and patient with our questions. They also never pressured us to buy or to stay on the phone.
Compare Internet Providers
768 Kbps – 940 Mbps
1.5 Mbps – 940 Mbps
25 Mbps – 940 Mbps
30 Mbps – 940 Mbps
*Waived for Internet 1000 plan and internet bundled with other services. Prices for stand-alone internet service, current at time of publication. Prices may vary by location. Contract length may vary and it’s subject to the starting price presented above.
Who is each internet provider best for?
- AT&T Internet – Best customer service
- CenturyLink – Best for long-term customers
- Xfinity – Best on a budget
- Spectrum – Best value
AT&T Internet FAQ
What is the difference between AT&T Internet and U-verse?
Even though AT&T rebranded its internet service a year ago, there are instances on its website that refer to AT&T Internet as “U-verse.” Although U-verse used to refer to both AT&T’s internet and television services, U-verse now only refers to AT&T TV. Still, news articles and surveys still conflate the two. This lack of clarity often causes confusion over which service is offered where. When looking into AT&T as your internet provider, it’s best to speak to a sales rep to make sure you’re getting the service you want.