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Last updated on Jun 11, 2020

Allstate Homeowners Insurance Review

Customizable, consistent coverage with average-or-better ratings across the board ​
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Allstate

  • Multiple discounts
  • Customizable policies
  • Intuitive website and app
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How We Reviewed Allstate Homeowners Insurance

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7 companies compared

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4 features evaluated

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5 ratings analyzed

When you think of home insurance companies, a few of the best-known company names probably come to mind. But there’s no guarantee that if you shop coverage from these companies, you’ll end up working with them directly. Progressive, for example, provides and services home insurance through third parties.

Allstate is one of the country’s largest insurance providers and offers several discount possibilities and no third-party underwriters to deal with. Available nationwide, Allstate also allows for customization of policies. Customers get standard homeowners insurance policies such as dwelling, property, and liability. On top of that, customers can add optional coverage to make sure their policies fit their exact needs. 

Reports show the customers’ experience when dealing with Allstate is above the average for the industry.. So if customer service is your main concern, you may be happy with your choice of Allstate. Also, there are several ways to save on your policy, and the Allstate website and app make it easy to handle your policy and claims. 

Pros

  • You can manage your policy through the app. No third-party underwriters
  • Coverage for Home-Sharing

Cons

  • Twice the average customer complaints

The Home Insurance Factors We Analyzed

Pricing

One of the first questions homeowners want to be answered is the cost of their policy. But the reality is that the cost of Allstate home insurance differs for each individual situation.

Premiums depend on the state in which you live, your home’s age and condition, and any feature your home might have. Your proximity to emergency services and bodies of water factor into the final cost as well. There are several financial considerations, such as the deductible you choose, the value of the home and items inside, and your claims history. The best way to determine what an Allstate homeowners insurance policy costs is to contact an agent for a personalized quote. You can use Allstate’s Premium Gauge for a general idea of your premium. 

Customer experience

Consumer reports reflect an overall above-average experience for Allstate home insurance customers. In the most recent J.D. Power Property Claims Satisfaction Survey, Allstate scored 882—a single point above the industry average. With that said, Allstate shows twice the average complaints on the NAIC index report. Its 2.01 scoresuggests that you could end up frustrated when trying to file a claim or contact an agent.

Allstate’s website is an easy-to-navigate site with clearly laid out information which includes a thorough section of tools and resources to help customers. The app also allows clients to handle their policy, pay bills, check on a claim, and even get roadside assistance. The Digital Locker helps customers create an inventory of household items, which makes filing a claim easier. 

Coverage

Allstate offers standard homeowners policies, including dwelling, personal property, and liability and also several add-ons to help customers achieve the coverage that fits their homes. Customers can add coverage for identity theft, water backup, reimbursement for eco-friendly renovations, and more.

Customers can also add non-standard insurance such as Flood insurance, available for those living in storm-prone areas, HostAdvantage for those who are home-sharing and a personal umbrella policy in case you reach your policy’s liability limit. This keeps you from having to pay out of pocket. Overall, you can easily customize your Allstate policy to fit your needs.

Deals, discounts, and add-ons

Allstate rewards new customers, loyal customers, and customers who renew their policy early with 10% discounts. You can save by installing protective devices, such as a security system, having storm shutters, keeping your home smoke-free, and more.

There are also discounts available for customers who are over 55 years old, first-time home buyers, and customers who bundle their insurance policies. There are also discounts for those who set up automatic payments and new customers who come to Allstate without a recent claim. Talking to an agent helps you determine exactly which discounts will benefit you.

Allstate Overview: Financial Strength, Availability, and History

Allstate has been serving customers for over 80 years, and its popularity reflects that. According to YouGov, Allstate is the third most famous insurance brand, and 45% of Americans have a favorable opinion of the company. Allstate has a Better Business Bureau rating of A+, and it holds good financial strength ratings from S&P, AM Best, and Moody’s.

  • In business since: 1931
  • S&P Financial Strength Rating: AA-
  • Moody’s Financial Strength Rating: A3
  • A.M Best Financial Strength Rating: A+
  • States served: 50

The Competition

 A.M Best Financial Strength RatingJ.D. Power 2019 U.S. Home Insurance Study ScoreJ.D. Power 2019 U.S. Property Claims Satisfaction Study ScoreNAIC Customer Complaints
AllstateA+3/58820.56

How We Evaluated Allstate Homeowners Insurance

Factors evaluated include the providers financial strength as indicated by organizations such as AM Best and Standard & Poors, customer service ratings and support, as well as average premiums.

The Bottom Line

Allstate home insurance has many benefits for customers, particularly newcomers. It offers many discounts and flexibility in creating a policy for your needs. While customer service reports are positive—just above the industry average, its complaints index is on the high side. Homeowners who expect a superior, top-of-the-line customer experience may want to look elsewhere. 

Allstate Homeowners Insurance FAQ

About the Authors

Lorraine Roberte

Lorraine Roberte Contributing Writer

Lorraine Roberte is a South Florida-based personal finance writer. Her work has been published on sites such as Thrive Global, Elephant Journal, Red Tricycle and Tweak Your Biz.