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Allstate Homeowners Insurance Review

Customizable, consistent coverage with average-or-better ratings across the board ​
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Ability to manage your policy through the app.
No third-party underwriters
Coverage for Home-Sharing

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Allstate offers plenty of insurance options for homes, cars, boats, motorcycles, life insurance, and more. Our Allstate homeowners insurance review uncovered what you might already expect—a powerhouse option with a lot of flexibility, discounts, and highly-rated customer service. Some important highlights customers will enjoy include coverage in all 50 states, great third-party validation, and options for customization.

Allstate Home Insurance Overview

In business since:
1931
J.D. Power Score: J.D. Power scores are based on surveys for customer satisfaction and product quality.
841/1,000
AM Best Financial Strength Rating: AM Best rates insurance providers creditworthiness. Ratings are based on the provider’s ability to follow through with a payout when a consumer files a claim.
A+
States served (availability):
50

Allstate is one of the country’s largest insurance providers and offers several discount possibilities and no third-party underwriters to deal with. Available nationwide, Allstate also allows for customization of policies. Customers get standard homeowners’ insurance policies such as dwelling, property, and liability. On top of that,  you can add optional coverage to make sure your policies fit their exact needs.

Allstate has been serving customers for over 80 years, and its popularity reflects that. According to YouGov, Allstate is the third most famous insurance brand, and 45% of Americans have a favorable opinion of the company. Allstate has a Better Business Bureau rating of A+, and it holds good financial strength ratings from S&P, AM Best, and Moody’s.

PROS

  • You can manage your policy through the app.
  • No third-party underwriters
  • Coverage for Home-Sharing

CONS

  • Twice the average customer complaints

Allstate Highlights

Pricing
Coverage
Customer experience
Deals, discounts, and add-ons

Allstate premiums depend on the state in which you live, your home’s age and condition, and any feature your home might have. Your proximity to emergency services and bodies of water factor into the final cost as well. There are several financial considerations, such as the deductible you choose, the value of the home and items inside, and your claims history.

The best way to determine your Allstate homeowner’s insurance policy costs is to contact an agent for a personalized quote. You can use Allstate’s Premium Gauge for a general idea of your premium.

Allstate offers standard homeowners policies, including dwelling, personal property, and liability and also several add-ons to help customers achieve the coverage that fits their homes. Customers can add coverage for identity theft, water backup, reimbursement for eco-friendly renovations, and more.

Customers can also add non-standard insurance such as:

  •  Flood insurance, available for those living in storm-prone areas
  • HostAdvantage for those who are home-sharing
  • Personal umbrella policy in case you reach your policy’s liability limit. This keeps you from having to pay out of pocket in case of a covered event.

Overall, you can easily customize your Allstate policy to fit your needs.

In the most recent J.D. Power Property Claims Satisfaction Study, Allstate scored 882—a single point above the industry average, but the seventh in a group of 19 companies rated. With that said, Allstate shows twice the average complaints on the NAIC index report. Its 2.01 score suggests that you could end up frustrated when trying to file a claim or contact an agent.

Allstate’s website is an easy-to-navigate site with clearly laid out information which includes a thorough section of tools and resources to help customers. The Digital Locker helps customers create an inventory of household items, which makes filing a claim easier.

The app also allows clients to:

  • Handle their policy
  • Pay bills
  • Check on a claim
  • Get roadside assistance

Allstate rewards new customers, loyal customers, and customers who renew their policy early with 10% discounts. You can save by installing protective devices, such as a security system, having storm shutters, keeping your home smoke-free, and more.

There are also discounts available for customers who:

  • Are over 55 years old
  • Are first-time home buyers
  • Bundle their insurance policies 
  • Set up automatic payments
  • Move to Allstate as new customers without a recent claim

Talking to an agent helps you determine exactly which discounts will benefit you.

 

The Competition

CompanyReviews.com ScoreAM Best Financial StrengthJ.D. Power Score 2020**NAIC Complaints
Allstate4 A+829More Complaints Than Average
State Farm3.75A++829More Complaints Than Average
Geico2.75A++N/AMore Complaints Than Average
Progressive3.75A+797Fewer complaints than average
Amica4.25A+853Fewer complaints than average

*All information accurate as of September 21, 2020. 

**Based on a 1,000-point scale

Allstate vs. State Farm

Both Allstate and State Farm offer highly customizable homeowners insurance options to residents of all 50 states. As two of the leaders in the insurance industry, it shouldn’t come as a surprise that these two giants have a lot of similarities. Expect to see extensive flexibility, and intuitive apps and websites.

While both companies do have great resources for educating customers, Allstate does seem to have a slightly better knack for breaking down concepts in an informative and easy to digest manner. Overall, the experience with Allstate or State Farm for homeowners’ insurance should be quite similar.  

Allstate vs. Geico

When it comes to comparing Allstate and Geico, the main difference is that Geico provides home insurance through a network of partners, while Allstate underwrites all of its policies. Both companies give customers the ability to get a fast online quote, and provide the flexibility to tailor plan options to your unique needs.

When it comes to the AM Best Financial rating, it’s close, but the slight edge goes to Geico. Allstate has an impressive A+ rating, but Geico commands the highest possible rating of A++. Although keep in mind that your Geico home insurance will be provided by a third party, so the financial rating and customer experience may vary depending on the partner who will be issuing your policy.

The Bottom Line

Allstate home insurance has many benefits for customers, particularly newcomers. It offers many discounts and flexibility in creating a policy for your needs. While customer service reports are positive—just above the industry average, its complaints index is on the high side.

Allstate Home Insurance FAQ

About the Authors

Jason Lee is a seasoned writer with a passion for writing about insurance, banking, and personal finance. As a Las Vegas local and area business owner for a decade, he knows the ins and outs of the city better than anyone.

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