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Progressive Homeowners Insurance Review

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Reviews Report

  • Reviews.com scores Progressive with a 3.25 out of 5 based on rates, customer ratings and product offerings.
  • Save time shopping around for home insurance when using the Progressive HomeExplorer quote comparison tool.
  • Customers can choose from several different coverage options based on how much coverage is needed

Founded in 1937, Progressive offers a suite of insurance products, including home insurance. While the company is more known for its auto insurance, customers looking for a basic insurance policy at a competitive price may want to get a Progressive home insurance quote.

Progressive homeowners insurance scores roughly average when compared to Nationwide, USAA, and State Farm. However, when you buy a Progress home insurance policy, it will not be underwritten by Progressive itself. Progressive partners with several companies to underwrite home insurance policies, which means the coverage options and discounts could vary.

Progressive Homeowners Insurance Overview

Reviews.com:
3.25
In business since:
1937
AM Best Financial Strength Rating: AM Best rates insurance providers creditworthiness. Ratings are based on the provider’s ability to follow through with a payout when a consumer files a claim.
A+
JD Power Score: J.D. Power scores are based on surveys for customer satisfaction and product quality.
797**
Average Premium
$1,449*

Progressive Homeowners Insurance Highlights

Pricing
Coverage
Customer Experience
Deals, Discounts, and Add-ons

Two factors matter the most for Progressive homeowners insurance pricing: home location and your property’s condition. Depending on the state you live in and which insurance company is responsible for underwriting Progressive’s policies there, prices and discounts vary significantly.

If your home is new or you’ve done renovations, such as repairing the roof, upgrading your windows or installing a new security system, you may pay a lower premium.

Progressive offers a few different types of homeowners insurance. The most common policy is an HO-3, which provides coverage for your dwelling from any peril not specifically excluded and provides personal property coverage from the specific perils named in the policy. Once you have a basic policy, you can customize your coverage with endorsements. Because different companies underwrite Progressive’s homeowners insurance in different states, these add-on coverages could vary. Some common options are water back-up coverage and personal injury coverage.

If you need to estimate your homeowners insurance, you can start by using an online tool to determine the rebuilding cost of your home. You may also want to complete an inventory of your possessions and their current value to make sure that you get enough personal property coverage to replace them if anything unexpected happens to your house.

Progressive homeowners insurance earned 797 out of 1,000 on J.D. Power 2020 U.S. Home Insurance Study, which is below the average industry score. However, because different companies underwrite Progressive’s insurance in different states, the customer service ratings could vary.

When a Progressive customer needs help, they can contact the company by phone 24/7, reach out via email, or log in to their online account for policy and premium details. Online chat is available through a digital version of “Flo,” the company’s popular insurance spokeswoman.

You may be able to save money with deals and discounts from Progressive homeowners insurance. For example, bundling home and auto coverage could qualify you for up to a 10% discount. You might also lower your premium costs by installing alarm systems, getting a quote at least 10 days before your policy expires, or paying your 12-month policy in full upfront. Some Progressive partners also offer small discounts if you choose to go paperless and receive all your policy’s documents by email.

Progressive Homeowners Insurance vs. The Competition 

ProviderReviews.com ScoreAvg. Premium*J.D. Power Customer Satisfaction**AM Best
Progressive3.25$1,449797A+
Nationwide4$1,292808A+
USAA3.8$1,546889A++
State Farm2.8$1,651829A++

Information accurate as of July 2021

*Data provided by Coverage.com

**J.D. Power 2020 Home Insurance Satisfaction Study. Based on a 1,000-point scale.

Progressive vs. Nationwide

Progressive and Nationwide are both popular national carriers with a strong history of financial strength. However, Nationwide offers coverage not typically found with Progressive. Progressive offers water backup and personal injury optional coverages, while Nationwide offers coverage for water damage plus replacement cost, credit card, ordinance law, identity theft, roof replacement coverage, earthquake, and flood coverage.

Progressive vs. USAA

USAA typically has cheaper rates than many carriers. When comparing Progressive and USAA, the main difference between the two is accessibility — USAA insurance is only available to those who qualify for membership due to being affiliated with the military. However, Progressive also maintains a commitment to military members

Furthermore, USAA consistently scores higher than its competitors in J.D. Power’s customer satisfaction studies, although it does not qualify for official ranking due to eligibility restrictions. In 2020, USAA earned 889 out of 1,000, well above the industry average, while Progressive fell short of the average at 797 out of 1,000.

Progressive vs. State Farm

Both Progressive homeowners insurance and State Farm have a long-standing history of providing insurance in the U.S. However, State Farm’s discounts and coverage options are more extensive than Progressive’s. For homeowners looking for basic insurance without too many bells and whistles, Progressive could be a great option, but for customizable coverage, you may want to consider State Farm and add-ons including pet medical coverage, additional liability, and flood insurance.

Progressive FAQ

Methodology

We evaluated Progressive based on availability, customer satisfaction, financial stability, and coverage to determine Reviews.com score and create our best home insurance reviews. To compare home insurance companies with other providers across the board, we calculate each Reviews.com score based on the following:

  • Coverage: The more options a home insurance company has for insurance add-ons and coverages, the higher it scores in our methodology.
  • Customer Experience: We reviewed the National Association of Insurance Commissioners’ National Complaint Index and compared each homeowners insurance company’s complaint rating.
  • Customer Satisfaction: With J.D. Power’s 2020 Home Insurance Satisfaction Study, we assigned a score to each company based on the rating it received.
  • Financial Stability: Reviews.com utilized AM Best ratings to assign a score based on each home insurance company’s financial stability.
  • Discounts: We reviewed and compared the number of discounts advertised on each home insurance company’s website. The more available discounts, the higher the score in this metric.

About the Authors

Cate Deventer

Cate Deventer Insurance Editor

Cate Deventer is a writer and licensed insurance agent. She has a Bachelor’s degree in theatre and is currently pursuing a degree in English with a concentration in professional and technical writing from Indiana University East. Her work has been featured on Reviews.com and Bankrate.com, and she’s passionate about helping people take charge of their finances. In her free time, she likes to read thrillers and sci-fi novels, garden, and toss tennis balls for her dog.

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