USAA homeowners insurance is a great option for military service members and their families. USAA is available in all 50 states and is known for its stellar customer service and high customer satisfaction rates. It also offers competitive and affordable rates, and its home insurance policies protect homeowners against everything from natural disasters to break-ins.
Unlike some other home insurance providers, USAA covers the full cost of replacing your home if it’s damaged or destroyed. Even though USAA is only available to members of the armed forces and their families, this company has earned a place as one of the best homeowners insurance companies. If you are an active or former service member and looking for stellar customer service, USAA is a company worth checking out. Take a look at our review and find out why.
USAA Overview
USAA was founded in 1922 by a group of Army officers. Since then, the organization has grown to cover military members all around the country. The company is ranked as the sixth most popular insurance brand, and its customers describe it as unique, useful and personal. Its products and services are available in all 50 states. This insurer has also received extremely high financial health ratings and has been a reliable organization with close to 100 years in business.
PROS
CONS
USAA Highlights
Methodology
We evaluated the company based on their customer rating and experience, financial stability, and coverage to determine Reviews.com score and create our USAA Homeowners Insurance Review. To compare this company with home insurance companies across the board, we then compared each Reviews.com score based on the following:
- Customer Ratings: Customer ratings are an indication of satisfaction with the process of filing a claim. We measured this using J.D. Power Homeowners Satisfaction ratings.
- Coverage: As there isn’t one company to fit everyone’s needs, we evaluated companies by the amount of coverage options and add-ons available.
- Confidence: It is extremely important for insurance companies to fulfill customers’ claims. Companies with sound financial strength will not have issues paying out claims, regardless of the amount. However, companies with weak financial strength might not be able to pay out claims. We measured this using AM Best’s ratings, which specializes in assessing the financial strength of insurance companies.
- Customer Experience: The amount of complaints a company receives is an indicator of the overall customer experience as it expresses dissatisfaction. We have based this measure on the NAIC National Complaint Index.
The Competition
| Company | Reviews.com Score | AM Best Financial Strength Rating | J.D. Power 2020 Score | NAIC Customer Complaints |
| USAA | 4 | A++ | 889/1000 | Fewer complaints than average |
| Geico | 2.75 | A++ | N/A | More complaints than average |
| Progressive | 3.75 | A+ | 797/1000 | Fewer complaints than average |
| Allstate | 4 | A+ | 829/1000 | Fewer complaints than average |
*All information accurate as of 09/28/2020.
USAA vs. Geico
In terms of customer satisfaction, when comparing USAA to Geico, we found that USAA has fewer complaints. USAA’s superb customer service and coverage options make it one of our top picks for our best homeowners insurance companies and cheapest homeowners insurance categories. USAA also underwrites its own home insurance policies while Geico uses third-parties. Another key differentiator is that USAA is exclusively available to active and retired service members.
Even though USAA and Geico offer different coverage types, they do share some similarities. For instance, both companies offer multi-policy discounts when bundling with a car insurance policy. Also, both companies operate nationwide and provide comprehensive and affordable coverage. It’s also worth mentioning that neither company has vast discount options for policyholders.
USAA vs. Progressive
A J.D. Power Home Insurance Study showed that USAA surpasses Progressive by almost 100 points when it comes to customer satisfaction. Meanwhile, Progressive customers expressed a lack of consistency in the company’s customer service. As for financial strength, USAA takes the lead over Progressive. Like Geico, Progressive also hires third parties that underwrite many of their policies, while USAA handles all of theirs. When it comes to discounts, Progressive has far more options than USAA.
USAA and Progressive are both in our top picks for best homeowners insurance companies, and both companies serve extensively across the U.S. — offering coverage to all 50 states.
The Bottom Line
If you’re a member of the armed services or part of their family, USAA homeowners insurance offers great coverage and customer service. Members have access to competitive rates and excellent customer service and can rest assured that their property is protected in unexpected disasters. USAA is available in all 50 states. Hence, customers are eligible regardless of location.
USAA does offer a few deals and discounts when it comes to home insurance, including a bundle-and-save option — if you also purchase auto insurance from USAA— and an additional 10% discount if you’re a claim-free customer for five or more years. We did find two downfalls: USAA isn’t available to members of the general public since they cater solely to service members and that the company lacks the variety of discounts that its competitors offer. But, overall, USAA is a well-rounded insurance company that has a lot to offer.
USAA Homeowners Insurance FAQ
About the Authors
Nina Rodríguez-Quirós is a feature writer for Reviews.com. Over the last year, she has covered insurance providers, claims handling, coverage and more. She has been featured in Allconnect.com and holds a Master’s Degree in Theory and Research of Communications from the University of Puerto Rico. Her favorite review is Millennials and Auto Insurance.
